Liz was great. UHaul changed our drop off location and didn't inform us. She problem solved and found a solution. UHaul, please fix this problem! It's not ok to have tired customers rerun a truck only for them to arrive at the drop off location and find out the locale has been moved 30 min away!Steven O.
Customer Reviews for Consumers Tire & Alignment
(U-Haul Neighborhood Dealer)
East Hampton, NY 11937
(Off Springs Fireplace Rd)
Services at this Location:
- Mon-Fri: 8 am - 4 pm
- Sat-Sun: Closed
Special Operating Hours
- 7/4/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only drawback is that there is very little to none cellphone reception in that area. This is not the fault of Consumers Tire and Alignment. It makes it difficult to login for vehicle pickup and dropoff.Mark J.
Customer did not leave a comment.TRACEYMICHELLE D.
Convenient and reasonable. Only issue was slow computer connection.michael P.
Customer did not leave a comment.Michael G.
I could not find the key drop box after looking for a half hour. The store was closed. I did leave a message & later at night someone called me, apologized & told me where the drop box was hidden. Now I have to return the key there.Thomas R.
Customer did not leave a comment.Scott B.
My recent technology-enabled U-Haul experiences have been dramatically better than my other truck rental experiences in recent years. U-Haul has done a great job implementing technology to facilitate the rental process.Craig F.
You're terrific and super supportive and helpful. Thank you.AYSE K.
Explain upfront the return procedures and allow photos to be uploadedWilliam T.
Customer did not leave a comment.Mark Z.
The man behind the counter was cursing and threateningDylan V.
Location and service was Great.Paul G.
Directions were inaccurate to start. Then I was scammed and overcharged. The contract did not lay out extra charges for fuel and a fuel service charge. In addition to the rental fee and mileage, I was charged over $50 for driving ten miles. The company blatantly lied about my gas usage and charged a wild service fee. Would never recommend. Class actWilliam G.
Customer did not leave a comment.AGUSTIN C.
The van was clean but dashboard could have used a good wipe down. Also the person before me left a plastic cup that I wasn't gonna touch. The van handling was ok but felt like it could use some oil or TLC. Pickup was easy through the app. Recommend filling out as much of the pick up info ahead of time. Also recommend arriving 20 minutes early cuz going through the app takes time. My key was in the lockbox and it was easy to retrieve. First time I did U-Haul solely through the app. Experience was greatâ€”van worked for my move and when I called in to get help with extending my rental time they accommodated me and also gave me a phone # to call if I had trouble dropping off the key (which I called because I did have trouble). Only thing about renting in NY is it's always so much more expensive than other cities like Las Vegas.Benna C.
Nothing, was a great truck rental experience will be glad to rent from here again nice people .Douglas R.
Customer did not leave a comment.MATTHEWT L.
Customer did not leave a comment.LAURAJ S.
Customer did not leave a comment.FRANCESELLEN M.
Customer did not leave a comment.VITALIY Y.
The online rental site is glitchy . It froze in the middle of making a reservation so I started the process over . Apparently the first reservation went through but it never notified me . Apparently I was supposed to pick up a vehicle at a location I didn't choose but I was charged $50 for not showing up . The app only works well if you have good WIFI or cell service , which we don't have .Christian S.
Customer did not leave a comment.Alicia Y.
Customer did not leave a comment.JACK M.
Customer did not leave a comment.Gok C.
On both rentals, they checked back in the car long after I returns it, charging me for an extra day. They also added charges I had not agreed to.JOHN K.
Customer did not leave a comment.Kim F.
Customer did not leave a comment.TRACEYMICHELLE D.
Customer did not leave a comment.jeff R.
Customer did not leave a comment.joseph G.
Not sure ifi I agree with the two day rental when only need one daymaurice K.
Customer did not leave a comment.HECTOR N.
Computer system didn't work very well at the location or online from home.SUEKAY D.
You need to fix the suspension are terrible. And when I press the break is kind scared how the car start ShakingHOOVERSTMID F.
Customer did not leave a comment.DOUGLAS B.
Nothing against the location. The U-haul experience was frustrating and onerous. The demand for two contacts that have to pick up the phone and verify identity...are you kidding me? This after making an advanced reservation, speaking to a u-haul rep the day before, uploading photos of myself, my ID, submitting my cc information.Jared G.
Customer did not leave a comment.FEDERICO C.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Victoria V.
Customer did not leave a comment.kathleen L.
Customer did not leave a comment.RONALDL R.
Customer did not leave a comment.Doug B.
Good service at Consumers Tire, and the truck was in good condition and did the job well. Can't ask for more.MYLESG M.
Customer did not leave a comment.David R.
Customer did not leave a comment.Randi F.
Customer did not leave a comment.David S.
I had reserved furniture pads and dollies and none were in the truck on pickup, which caused significant difficulty in a tightly schedule move.Peter S.
Customer did not leave a comment.LISAMARIE H.
Customer did not leave a comment.JOHNW G.
I called this location 3 times to confirm my reservation but the phone just rang and rang. No one ever picked up, and no one called to confirm my reservation. Also, I had requested a furniture dolly to be included in my reservation. It was not included in the truck, and I was told by a representative that this location never has dollies. Why was I able to add this to the reservation then? Also, why did they never call to let me know that this was not included? I did an online chat with U-Haul, and they said they would send me to another location to pick up a dolly, and they would call me in 5-10 minutes to confirm this. However, I didn't get a call back for an hour. At that point I gave up on the dolly and had to load everything without it. The dolly would have been a huge help because my furniture was extremely heavy, and I ended up with some damage to my furniture because we were forced to drag it at times.Jodie D.
Hard to find this location.Larry D.
Customer did not leave a comment.William P.
Customer did not leave a comment.Douglas B.
Truck was dirty in the back There was a rattling sound when drivenAlexander D.
Customer did not leave a comment.JULIAANNE D.
Customer did not leave a comment.SHARONIRENE B.
Good people always on timeKevin S.
Vehicle's gas cap was defective and I was charged an additional $20 for "return after hours" even though the vehicle was returned on the same day. I could have easily returned it the next day when shop was open to avoid this fee but no one explained to me that there would be such a charge. I believe that such charge is unfair and should be reversed. Thank youRichard D.
The keys are not in a box to pick up - so there shouldn't be an option to pick up the truck out of hours.Isabella F.
Customer did not leave a comment.peter W.
Truck wasn't as clean as it could have beenGary L.
Customer did not leave a comment.Kathryn F.
Customer did not leave a comment.DENNISP C.
No need for improvementsMICHAEL Z.
Easy and exactly what I needed.William G.
Location was closed. Followed instructions online.Dan C.
Customer did not leave a comment.Angelo D.
Very impatientMALCOLMANTHONY M.
Poorly run shop. Told me they were open when they were closed. Major hassle including two trips to location several phone calls to UHaul to get truck. Bad experience!raymond S.
Software is terrible. Took me and the agent 45 minutes to register. Then someone else had the same vehicle. Scan license on phone did not work.James B.
Customer did not leave a comment.Taylor D.
Customer did not leave a comment.karen D.
bad cell service- so do not use this for mobile pickup - took a half hour just to get the site to work, all the while using my wife's phone to try as well.Gregg G.
The UHaul representatives were supportive, knowledgeable, and helpful. The UHaul app was clear and useful, except for taking a photo of the odometer and gas consumption when returning the rented van. The photo couldn't be taken and we finally gave up.AYSE K.
Customer did not leave a comment.Stephen G.
Hoy charged for wrong millage, got charged way too much for the whole thing, I used the van for one trip which was 53 miles, they charge me for 116 Miles, a trip that usual costs 110$ maybe less got charged $226 What? Called customer service, provide pictures of actual millage before and after, Gas tank was 3/4 full, overall didn't like the experienceFabian R.
I had ordered a dolly with my reservation. It was not in the truck. Not much money, but made our moving a whole lot harder.Rikard B.
The truck was easy to drive, and fuel efficient. The U-Haul process is very well organized. It helped make my move a little easier.Tara A.
Customer did not leave a comment.Christopher Z.
Customer did not leave a comment.William M.
Uhaul person agitated slow used lots of profanity ! Poor experience!raymond S.
I was charged twice for distance (once in store and once when I checked out) and did not receive things I had purchased online.Niamh A.
Mike and his team are the best. Great serviceBrian H.
Customer did not leave a comment.Cheryl C.
All goodAlison S.
Customer did not leave a comment.James M.
Customer did not leave a comment.Kenneth O.
Customer did not leave a comment.Cheryl C.
Customer did not leave a comment.Chris K.
Customer did not leave a comment.Russell B.
Customer did not leave a comment.gloria H.
Mike and his team are the best, Always reliable and treating their customers with professional respect, competent service, all done with friendly community kindness.Brian H.
Customer did not leave a comment.HAMILTON J.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Vincent A.
Customer did not leave a comment.kevin S.
Customer did not leave a comment.Ambioris F.
Andrew the rep for this facility is great. But there needs to be more accurate billing system. Your internal system sucks.Layla B.
Customer did not leave a comment.raymond S.
Customer did not leave a comment.Kathy G.