Signage was lacking; difficult to determine where to go; no discernible office to go to for assistance; while completing checkout, a guy from a neighboring business came out cursing and yelling that the police and a tow truck had been called because we were trespassing. He got up in my husband's face and nearly punched him. We checked out and left before anyone arrived.
Vadean F.
Customer Reviews for Continental Delivery Service
(U-Haul Truck and Trailer Rental Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I love the kindness they showed us. Beautiful people
Keith E.I was very upset that the location where I made the reservation and had communicated with all week, called me the night before to say they didn't have a truck for me and I would have to go to a location another 15 minutes away. The people at the second place were very nice, but it was not an ideal location nor did it have any supplies. I had to go to the first location to get a few supplies and discovered they had four trucks in the size I had rented sitting in their parking lot.
KATHRYN W.Hadn't been cleaned, low fuel and cracked windshield
JACK G.Super friendly service and the truck was ready to go out front!! .:)
Stephanie P.N/A
LUDONNIE V.Gas was not right when I left and I still got charged for gas
RACHEL N.They messed up my drop off location. Took an hour on the phone with uhaul to change drop off location to correct address in Dallas.
James E.None
Mark R.Our only issue is the battery on the truck is about to go out. Took a while to start it each time
JENNIFER D.5 strar
DIXAN P.truck was filthy and dirty
THOMAS Z.Make sure the equipment that is reserved is available for rent when booked.
MARC D.But I would not recommend uhaul at all they say it's in one location but then you have to go to another to get it
GREGORY P.Very curtious and simplified.
TYE C.Great service!!!
ERIC J.We were told to leave 1/4 of a tank of gas since that's what we picked it up with and we're charged for not leaving half a tank.
Rafael D.The issue was not with the facility but rather the mobile pickup function. It did not work causing us to make a return trip to the facility the next morning. This was even after calling the toll free number for assistance/support.
EBONY ELIZABETH C.I live way south it would have been nice to have it closer to where I live
BARBARA P.The man here was very nice and helpful
Brad B.This place was filthy, the truck was very dirty, had not been washed or cleaned out.
marta S.The location I picked up the uhaul was very dirty and gross. The man smokes in the office so it smelt like old smoke, there were ashes all over the desk and floor and his ashtray, that is on his desk, was full of cigarettes.
dixie L.He a great guy. Treat me nice good customer service and fast.
TENISHA S.Check the truck i couldve died me and my child
WESLEY H.Staff was friendly and helpful
john A.This is not the location I requested, the guy was almost 30 minutes lates and the office was gross not following social distancing not wearing a mask.
Philip E.Associate left location saying his computer system went down leaving me to fend for myself. Spent 35 minutes on phone to fix situation and finally was able to access lock box to get key. Truck was dirty inside cab and cargo area.
MATTHEW M.The inside of the trailer was dirty with potting soil from a potted plant. I had to sweep it out before I could use it. The lights didn't work on the first trailer that was hooked up.
William D.Perfect all the way through. Really appreciate it.
jake S.Gary did a great job communicating and made it very easy to pickup the truck.
John W.Arrived and the head person took the trailer out i had reserved to run errands? Had to wait 30 minutes for it to get back
Brett M.the straps for the car hauler was rusted out bad
Isauro R.The Uhaul guy in charge was very polite and helpful.
Hervey B.Once I finally was able to get someone to honor my reservation it was hassel free. I ended up using this location because there was no one working at the original location.
Matt B.They were very nice and. Kind.
KATHLEEN M.It would be nice for location to be open on time. Website shows specific time of open. And it wasn't. I lost almost an hours worth if time at pick up due to store not open and then the rental was vandalized.
Jennifer C.The preferred location overcharged me for items i didnt ask for(which was corrected) and the location where i picked it up at, the attendant was 20 minutes late opening up the shop
Stephen K.Excellent service!
Tamisha M.The staff was friendly and customer service oriented. They helped us efficiently and effectively. The environment was pleasant and the setting area was nice a comfy. Keep up the great work and I will recommend and use for any future service.
Lucretia J.Took a very long time to get approved for picking up truck.
Philip P.I didn't feel safe.
THEDA G.Great service
Elizabeth M.Stay at the job so people can get help if need
reginald G.Nothing, Perfect
GARY N.Staff was friendly and helpful however the office was unclean, unkept and had recently been smoked in before I arrived. I had to immediately return home to shower and change my clothing. This is not acceptable.
Jared A.Very well satisfied with the overall experience
karen S.Nothing I never knew this office existed I will always use this one in future truck rentals and tell all my friends and family!! The people were extremely nice and very friendly I never knew people at uhaul could be this friendly my other experiences were just dry. Thank you!!
narva H.While the manager working there was nice the office was absolutely disgusting. Trash everywhere, cigarette ashes and reeked of smoke. The trailer was somewhat clean but looked very old.
Andrew A.Everything was great
Alaycia W.Good services
TAI R.Very friendly and helpful in assisting in attaching the trailer to my truck.
DANIEL G.The service was amazing. Really friendly and excellent customer service will use again!
Zipporah H.Thanks Gary!!!
nolan J.This was the 3rd location I dealt with and this location was excellent! However, I had made a reservation 5 days in advance at 21 and Sheridan. When I arrived to pick up the truck there was no truck and the business was not even open. I discovered the location at 36th and Sheridan and went in for help only to continue the experience of disaster. The workers were not helpful at all!!!! 5 hours later I finally got a truck . I will NEVER recommend uhaul to anyone or use their services again. For the crap I went through the truck rental should have been free.
Rosalie W.Great location!
GARY N.The truck didn't shift like it should.
Jerry M.This was not the location I selected when reserving a 20' truck online. In fact it was 20 miles away as opposed to the 3 miles I booked. Also the windshield was cracked. The manager was very pleasant and even added 50miles to our limit to accommodate our extra mileage in having to pick up the truck but that didn't pay for the extra couple of gallons of gas to drive the extra 20 miles.
John B.Your the best! Hands down
CARLY G.Gary was extremely helpful. I have done quite a bit of trailer towing in the past and let him provide me w instructions on use and safety tips. He was very knowledgeable and friendly. The location is handy. I would recommend Gary and his location for any U-Haul needs.
mark G.Did not check lights! No running light on trailer with 17 hour drive. Chains came off 5 times. The guy renting talk to customers like they never drove before and only bragged on his driving skills that he could drive backwards at 100 mph with a trailer and don't miss a line. Overall need better customer service in Tulsa and give out better equipment
Christopher S.Easy to find and simple to drop off.
Brittani W.