Customer Reviews for Continental Delivery
(U-Haul Truck and Trailer Rental Dealer)

365 reviews

2611 E 36th St N   Tulsa, OK 74110

(918) 770-7003

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(918) 770-7003

2611 E 36th St N
Tulsa, OK 74110

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

truck was filthy and dirty

THOMAS Z. 
Rating:
4.0

Make sure the equipment that is reserved is available for rent when booked.

MARC D. 
Rating:
3.0

But I would not recommend uhaul at all they say it's in one location but then you have to go to another to get it

GREGORY P. 
Rating:
3.0

Customer did not leave a comment.

Angela K. 
Rating:
2.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY H. 
Rating:
5.0

Very curtious and simplified.

TYE C. 
Rating:
5.0

Customer did not leave a comment.

Emily C. 
Rating:
4.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Great service!!!

ERIC J. 
Rating:
3.0

We were told to leave 1/4 of a tank of gas since that's what we picked it up with and we're charged for not leaving half a tank.

Rafael D. 
Rating:
2.0

The issue was not with the facility but rather the mobile pickup function. It did not work causing us to make a return trip to the facility the next morning. This was even after calling the toll free number for assistance/support.

EBONY ELIZABETH C. 
Rating:
5.0

I live way south it would have been nice to have it closer to where I live

BARBARA P. 
Rating:
5.0

Customer did not leave a comment.

Tristan O. 
Rating:
5.0

The man here was very nice and helpful

Brad B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Osteen S. 
Rating:
1.0

This place was filthy, the truck was very dirty, had not been washed or cleaned out.

marta S. 
Rating:
1.0

The location I picked up the uhaul was very dirty and gross. The man smokes in the office so it smelt like old smoke, there were ashes all over the desk and floor and his ashtray, that is on his desk, was full of cigarettes.

dixie L. 
Rating:
5.0

Customer did not leave a comment.

TENISHA S. 
Rating:
5.0

He a great guy. Treat me nice good customer service and fast.

TENISHA S. 
Rating:
5.0

Customer did not leave a comment.

Samuel A. 
Rating:
3.0

Check the truck i couldve died me and my child

WESLEY H. 
Rating:
4.0

Staff was friendly and helpful

john A. 
Rating:
1.0

This is not the location I requested, the guy was almost 30 minutes lates and the office was gross not following social distancing not wearing a mask.

Philip E. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
1.0

Associate left location saying his computer system went down leaving me to fend for myself. Spent 35 minutes on phone to fix situation and finally was able to access lock box to get key. Truck was dirty inside cab and cargo area.

MATTHEW M. 
Rating:
3.0

The inside of the trailer was dirty with potting soil from a potted plant. I had to sweep it out before I could use it. The lights didn't work on the first trailer that was hooked up.

William D. 
Rating:
3.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Perfect all the way through. Really appreciate it.

jake S. 
Rating:
3.0

Customer did not leave a comment.

CATONNA W. 
Rating:
5.0

Gary did a great job communicating and made it very easy to pickup the truck.

John W. 
Rating:
1.0

Arrived and the head person took the trailer out i had reserved to run errands? Had to wait 30 minutes for it to get back

Brett M. 
Rating:
4.0

the straps for the car hauler was rusted out bad

Isauro R. 
Rating:
5.0

The Uhaul guy in charge was very polite and helpful.

Hervey B. 
Rating:
5.0

Once I finally was able to get someone to honor my reservation it was hassel free. I ended up using this location because there was no one working at the original location.

Matt B. 
Rating:
5.0

They were very nice and. Kind.

KATHLEEN M. 
Rating:
3.0

It would be nice for location to be open on time. Website shows specific time of open. And it wasn't. I lost almost an hours worth if time at pick up due to store not open and then the rental was vandalized.

Jennifer C. 
Rating:
3.0

The preferred location overcharged me for items i didnt ask for(which was corrected) and the location where i picked it up at, the attendant was 20 minutes late opening up the shop

Stephen K. 
Rating:
5.0

Excellent service!

Tamisha M. 
Rating:
5.0

The staff was friendly and customer service oriented. They helped us efficiently and effectively. The environment was pleasant and the setting area was nice a comfy. Keep up the great work and I will recommend and use for any future service.

Lucretia J. 
Rating:
2.0

Took a very long time to get approved for picking up truck.

Philip P. 
Rating:
3.0

I didn't feel safe.

THEDA G. 
Rating:
5.0

Great service

Elizabeth M. 
Rating:
3.0

Stay at the job so people can get help if need

reginald G. 
Rating:
5.0

Customer did not leave a comment.

tammy J. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

rougenia H. 
Rating:
5.0

Customer did not leave a comment.

GARY N. 
Rating:
5.0

Nothing, Perfect

GARY N. 
Rating:
5.0

Customer did not leave a comment.

Randal W. 
Rating:
4.0

Customer did not leave a comment.

Courtney A. 
Rating:
1.0

Staff was friendly and helpful however the office was unclean, unkept and had recently been smoked in before I arrived. I had to immediately return home to shower and change my clothing. This is not acceptable.

Jared A. 
Rating:
5.0

Customer did not leave a comment.

GARY N. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Very well satisfied with the overall experience

karen S. 
Rating:
5.0

Nothing I never knew this office existed I will always use this one in future truck rentals and tell all my friends and family!! The people were extremely nice and very friendly I never knew people at uhaul could be this friendly my other experiences were just dry. Thank you!!

narva H. 
Rating:
1.0

While the manager working there was nice the office was absolutely disgusting. Trash everywhere, cigarette ashes and reeked of smoke. The trailer was somewhat clean but looked very old.

Andrew A. 
Rating:
5.0

Everything was great

Alaycia W. 
Rating:
5.0

Customer did not leave a comment.

GARY N. 
Rating:
5.0

Good services

TAI R. 
Rating:
4.0

Very friendly and helpful in assisting in attaching the trailer to my truck.

DANIEL G. 
Rating:
5.0

The service was amazing. Really friendly and excellent customer service will use again!

Zipporah H. 
Rating:
5.0

Thanks Gary!!!

nolan J. 
Rating:
5.0

Customer did not leave a comment.

JACKIE W. 
Rating:
5.0

This was the 3rd location I dealt with and this location was excellent! However, I had made a reservation 5 days in advance at 21 and Sheridan. When I arrived to pick up the truck there was no truck and the business was not even open. I discovered the location at 36th and Sheridan and went in for help only to continue the experience of disaster. The workers were not helpful at all!!!! 5 hours later I finally got a truck . I will NEVER recommend uhaul to anyone or use their services again. For the crap I went through the truck rental should have been free.

Rosalie W. 
Rating:
5.0

Great location!

GARY N. 
Rating:
4.0

The truck didn't shift like it should.

Jerry M. 
Rating:
1.0

This was not the location I selected when reserving a 20' truck online. In fact it was 20 miles away as opposed to the 3 miles I booked. Also the windshield was cracked. The manager was very pleasant and even added 50miles to our limit to accommodate our extra mileage in having to pick up the truck but that didn't pay for the extra couple of gallons of gas to drive the extra 20 miles.

John B. 
Rating:
5.0

Your the best! Hands down

CARLY G. 
Rating:
5.0

Gary was extremely helpful. I have done quite a bit of trailer towing in the past and let him provide me w instructions on use and safety tips. He was very knowledgeable and friendly. The location is handy. I would recommend Gary and his location for any U-Haul needs.

mark G. 
Rating:
2.0

Did not check lights! No running light on trailer with 17 hour drive. Chains came off 5 times. The guy renting talk to customers like they never drove before and only bragged on his driving skills that he could drive backwards at 100 mph with a trailer and don't miss a line. Overall need better customer service in Tulsa and give out better equipment

Christopher S. 
Rating:
3.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

brian E. 
Rating:
5.0

Easy to find and simple to drop off.

Brittani W. 
Rating:
4.0

Customer did not leave a comment.

DAN J. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
1.0

Went in there at 10:00 am and didnt get out till 11:30 !!!

erika D. 
Rating:
5.0

The people here were nice and clean and friendly!

Dakota A. 
Rating:
2.0

Please be OPEN when you are supposed to and don't lie to the customer about whether or not you were there!

Timothy R. 
Rating:
5.0

I want to say thank you to Michael Morgan . He takes really good care of me everytime I come in. He always hooks up my trailers and make sure that my lights work everytime . And he is a very good looking a guy and very nice and helpful.

AMY S. 
Rating:
5.0

They was very kind n helpful would use them.again in anjeart beat..they r very friendly..

sherey S. 
Rating:
5.0

The ppl were very friendly :) thank you!

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

Lorraine C. 
Rating:
5.0

Nothing really you all were good

Janel M. 
Rating:
5.0

Customer did not leave a comment.

KENNARD F. 
Rating:
3.0

Customer did not leave a comment.

charles O. 
Rating:
5.0

Keep up the good work

AMY S. 
Rating:
5.0

No issues. Everything went as expected and timely.

George H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
2.0

I picked a location online. The Archer location and when I got the confirmation text I was routed to another location. Also the pick up time was different. I completed the information online after it prompted me to for a faster check but the checkout took forever. The payment wouldn't take plus we went threw all these steps that made the online process to speed up the process redundant.

Charles B. 
Rating:
1.0

This U-Haul website is MISLEADING! You go through all the steps, put in all the information, you give your credit card information and even get a reservation confirmation...then you get the real John Dear call...oh sorry... you'll have to drive to another town 20 miles away to actually get your U-Haul that was confirmed in the reservation...then you go out of your way, all the way to other town to get the U-Haul, instead of hanging up and going with Penske, and there's a note on the door...”be back in 1 hour” with no time on when the note was written...so despite my better judgement... I sit there for an hour and have to call to learn the owner has no idea I was coming to pick up the U-Haul... DON'T be fooled by their so-called “GUARANTEE”...that only applies after the John Dear phone call that they don't have what you need...

Carlos V. 
Rating:
5.0

Michael was friendly and fast.

ken M. 
Rating:
4.0

Customer did not leave a comment.

TOMMIE G. 
Rating:
5.0

Customer did not leave a comment.

Lawana R. 
Rating:
5.0

After all my years of using U-haul, 1st time had a return loc to give call and check to see if there had bn any issues. Explained issues to Mr. Gary and he handled everything, apologized for U-haul. Best every experience. Thanking Mr. Gary for excellent customer service. Wish all of my experiences could be this wonderful.

ROZLYNN D. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
5.0

The U-Haul location drop off in Tulsa has always been absolutely phenomenal can't get better service than that I look forward to working with them again

thomas T. 
Rating:
5.0

Customer did not leave a comment.

Doug J. 
Rating:
5.0

Customer did not leave a comment.

shane W. 
No reviews have been submitted for this location.

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