Customer Reviews for Conway Storage Inc

Hard to check in online but other than that friendly owners and helpful

Dropped off trailer after hours. Contacted U-Haul directly and they took care of everything in short order. Very pleased with this experience!

The online process was very complicated! It took quite a long time to navigate.

Both pickup and drop off were amazing . Thank you

Very friendly made my move easy. Will use again.

The people were very helpful and friendly and the trailer was up front waiting for me. They hooked me up quickly. Very easy process

Conway Storage is excellent! I will recommend them to anyone who needs to use UHaul! They are wonderful people to work with! Everything is clean, the trucks and trailers are in great condition and the owners are top notch people!

It's a bit inconvenient due to it's northern location but the customer service was superb. 😀

Staff extremely helpful.

Great operation

Nothing, this location has been used by us several times.

Everything was great!!

Nothing

Great customer service at this location But... I wish the general off site phone rep would have told me this location did not have the size trailer I wanted instead of u haul calling me back with a bait and switching things up. Your website should be more specific to say exactly what is in stock at each location as well or give me the phone number directly to the location. General phone rep knew none of that.

This couldn't have been easier! Friendly, helpful people!

Super nice and personable!

Great service, friendly people. Very good selection of equipment. Thank you!

Fast, friendly service. I would definitely recommend them.

Reduce rates. Very pricey to rent a trailer. Should be about $150 less at least! I realize this is U-Haul corporate.

Nothing. The whole process was easy! The people in the shop were personable and efficient. The person on the phone who made my reservation was thorough and understood my needs. It was great!!

Trailer had issues with inertia brakes. Brakes caught and released violently. Trailer slammed into to vehicle and vibrated on the road. Tire blew in Carthage TX. Most annoying was the fact that the Petoskey dealer had on his phone a message saying customer service was helping other customers. This message played the entire day and no one could be contacted .Finally, I ran out of time and had to take the trailer as is. On the other hand the dealer in Carthage TX was most helpful. They stayed open late to provide us with a new tire. They suspected that the hydrauic fluid in the trailer was low. Unfortunately .the filler cap could not be removed to check the level. The rental equipment needs to be thoroughly inspected before it is put out for rental The dealer must customer service personnel that contactable. The dealer's message was infuriating.

Nothing, don't change anything. Staff is friendly, knowledgeable, and accommodating.

Nothing. Check-in and check-out process was smooth and efficient. Nate and Jackie were great

Friendly people!

Friendly, fast service.

Stay open later

The truck we used was old (105,000 miles on it) and didn't drive well. Not really clean in the cab, but because we only needed it for a short distance, it was acceptable. We rented a Penske truck earlier in the week when this uhaul location was closed, and it was much nicer, so maybe good to be aware of the competition.

Clean and in great shape. Easy to pick up and drop off!

Nothing

Very prompt and friendly. Good customer service

Thanks for making our move easy! And the check in app was terrific too!

Friendly, courteous, professional staff who make it easy.

The customer service at this location was very excellent.

Owners are great. Well run business with very helpful people. Equipment is clean and well cared for. I highly recommend this location.

Every thing was good

Put your local phone number on the website rather than talking to a customer service rep in another state/area.

Other than reduced prices I'm not sure what you could do to make the experience much better!

Really nice people at this location.

This UHaul facility set the gold standard for being customer friendly and for the quality of the rental equipment!

No need to change anything. The whole rental process went very well. The staff at Conway Storage was very knowledgeable and help full. I would definitely recommend this company.

The employees were kind and friendly. I would highly recommend them.

Great people to deal with!

Great location

Jackie and Nate are the absolute best compared to all other U-Haul locations I have used in several parts of the country. Very proud and friendly.

The customer service was top notch

Extremely seem less and easy. By far the best Uhaul location ever!

The van was brand new, and ran perfectly. The tools (lift cart and dolly) were clean and working order. Nate the owner was friendly and very accommodating. Thank you, Dan

Really friendly folks

GREAT, FRIENDLY CUSTOMER SERVICE!

Service was excellent and unit was clean, dry and easy to access.

The owners are very nice and great to work with.

Thank you for the great service!

Nicest and best managed storage facility I have ever used. 5 stars.

None

I cannot say enough good things about this facility. They are most helpful and best of all great customer service. No matter how busy I was treated with respect and a smile. I would highly recommend.

I have rented uhaul trucks and a unit from this location. It is simple, easy to find and the woman that works there is very kind (:

Convenient