Customer Reviews for Conway Storage Inc
(U-Haul Neighborhood Dealer)

1,621 reviews

5040 Rosada St   Petoskey, MI 49770
(Off 31 N across from Crooked Lake)

(231) 348-5827

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(231) 348-5827

5040 Rosada St
Petoskey, MI 49770
(Off 31 N across from Crooked Lake)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very friendly and helpful. Equipment ready on time.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Max F. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Bill D. 
Rating:
5.0

Great service!

Karl K. 
Rating:
4.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

GARY JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

kathy B. 
Rating:
5.0

Customer did not leave a comment.

thomas P. 
Rating:
5.0

Clean windshield before handing vehicle over

THOMAS S. 
Rating:
5.0

Thanks for your friendly professional service!

William M. 
Rating:
5.0

Customer did not leave a comment.

Frank N. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
4.0

Difficult to reach roadside assistance when truck didn't start. Finally reached them and was told to just put truck in neutral. That worked but maybe another sign in the truck telling people that info would be helpful and save someone else a lot of stress.

Barbara S. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Good people very accommodating

Gregory P. 
Rating:
3.0

None

Julie G. 
Rating:
5.0

Customer did not leave a comment.

Joe Z. 
Rating:
5.0

You always do a great job!

Marsha H. 
Rating:
5.0

Customer did not leave a comment.

Bonnie K. 
Rating:
5.0

Very friendly willing to help in any way possible

Alfred W. 
Rating:
3.0

I dropped the 15 foot vehicle off after hours. It appears that you have new drop off procedures since the last time I had rented a truck from you. I never had to do all those tasks as I left the truck in Conway in the past and, given that I do not and will never own a cell phone, I could not jump through all of the hoops that you expected of me. Did not care at all for this given that there are people without cell phones.

JOEL GERARD J. 
Rating:
5.0

Customer did not leave a comment.

Mary Catherine H. 
Rating:
5.0

Customer did not leave a comment.

Nel G. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
4.0

Make sure people realize there is no cruise control on the vehicle and no automatic windows.

Daniel D. 
Rating:
5.0

it's great to have a van available for small projects, hope they always have a van here, thanks!

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Jenice S. 
Rating:
5.0

They had the truck running and warmed up…Awesome!!!

Bruce S. 
Rating:
5.0

This location wasn't open when we dropped the trailer off, but we have dropped off here before and the location is clean with very helpful staff.

JEFFREY B. 
Rating:
5.0

Staff was very Helpful & Friendly

Ronald P. 
Rating:
5.0

Excellent customer service at the Conway Storage location.

Jordan R. 
Rating:
5.0

Great place!

Miranda M. 
Rating:
2.0

Our dolly was not in the Uhaul nor were the blankets we requested. We are requesting refund of those items.

Leoben H. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Our second time using and we'll use again if needed in the future. They offer affordable rates whether your moving or hauling large items. The bonus is that the staff are friendly and knowledgeable.

GEORGESTEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Julie F. 
Rating:
5.0

I received very friendly and professional help.

William T. 
Rating:
5.0

Correct my invoice for the items I did not receive and the mileage added cost.

Steve W. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS A. 
Rating:
5.0

The counter people were the best! I will be a return customer and refer to others.

Jerome W. 
Rating:
5.0

During my contacts with u-haul I received around 22 emails and lots of texting. I was well informed which I like. However, after a while the information came so often I got annoyed.

James F. 
Rating:
5.0

Customer did not leave a comment.

Bretton S. 
Rating:
5.0

Everything was great. Easy. Clean.

Margaret V. 
Rating:
5.0

Customer did not leave a comment.

PRICE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elbert T. 
Rating:
5.0

I highly recommend this location and I will use them again

CHERYL Z. 
Rating:
5.0

The air conditioning did not work in the van that I rented. Other than that, I had a great experience.

Joseph S. 
Rating:
5.0

Rent from them routinely, great people.

Michael L. 
Rating:
5.0

Customer service was wonderful. Truck was clean and ready to go. Check in was a breeze.

Joseph T. 
Rating:
5.0

Friendly and helpful.

Michael W. 
Rating:
5.0

Did a great job. Have a local number that Doesn't connect you to a call center.

William B. 
Rating:
5.0

Terrific owners. Couldnt be more helpful!

SHERRY V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANE MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

MORGAN B. 
Rating:
4.0

Clean the trailer before rental

STEVEN ALAN G. 
Rating:
5.0

This location and service is topnotch!

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Anita Q. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Virginia M. 
Rating:
5.0

Customer did not leave a comment.

DOREL MIRCEA T. 
Rating:
5.0

Great!

Carol D. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

cant get any better than this

David B. 
Rating:
5.0

Customer did not leave a comment.

Clarence S. 
Rating:
5.0

Customer did not leave a comment.

Nizda P. 
Rating:
5.0

very friendly and helpful

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
4.0

Great customer service! Great products!

Michael M. 
Rating:
5.0

These people were exceptional and friendly. And I've relied upon UHAUL all my life for service and storage needs; from California, Alaska, Michigan, and now Texas. Thank you for YOUR continual commitment to customers nation-wide!

Stenna H. 
Rating:
5.0

The staff there is the best, very helpful and kind.

Jeffrey O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy M. 
Rating:
4.0

Driveway was too narrow, there was a line of cars that morning.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Fredrick R. 
Rating:
5.0

We are very impressed with the level of excellence Conway Storage Inc. provided. The entire experience was easy, from picking up the UHAUL truck, to extending the rental, to returning. The owners went beyond, and even helped change the flat tire on our new car, from a mail when going to the city dump! All of their moving trucks were clean, newer, and well-maintained. 5 STARS, for sure!

Bryan H. 
Rating:
5.0

Nice people.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
5.0

Customer did not leave a comment.

DEREN P. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

I had a problem with the brakes and they quickly switch trucks so I had no delays whatsoever, no question no debate they just took care of it and I was back on the road quickly.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Improvement is not possible at this location. Nate and Jackie Hall are so friendly and professional and the van I rented was clean and ran very, very well. I was so impressed. I love this place!

Derek M. 
Rating:
5.0

Customer did not leave a comment.

RONALD THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

JORDAN THOMAS F. 
Rating:
5.0

Thank You Conway Storage for an entirely effortless and perfect rental of a Panel Van. Reservations, pickup and return after hours was wonderful and easy. The staff at Conway Storage are professional, polite and so accommodating. Truck clean, easy to drive...great rental all the way around!

Gretchen D. 
Rating:
5.0

No one to assist me made my experience horrible and frustrating.

Michll E. 
Rating:
4.0

My online booking didn't update inline with the systems at the locations, but the manager sorted it out for me.

Stewart C. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

SANDRA JEAN C. 
Rating:
5.0

Pleasant service.

Roberta N. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY JOSEPH F. 
Rating:
5.0

I was able to drop after hours. Lot was easy to access and park at. Phone App was very easy to use.

David B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS OLIVER D. 
Rating:
5.0

Customer did not leave a comment.

dylan o.  |  Overall Experience 
Rating:
5.0

Excellent staff that went up and beyond to help me with my storage unit!

KYLE W.  |  Overall Experience 
Rating:
5.0

Service was excellent and unit was clean, dry and easy to access.

Patrick M.  |  Reservation 
Rating:
5.0

The owners are very nice and great to work with.

charlie s.  |  Reservation 
Rating:
5.0

Thank you for the great service!

Ryan B.  |  Reservation 
Rating:
5.0

Nicest and best managed storage facility I have ever used. 5 stars.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

None

edward c.  |  Overall Experience 
Rating:
5.0

I cannot say enough good things about this facility. They are most helpful and best of all great customer service. No matter how busy I was treated with respect and a smile. I would highly recommend.

KAREN G.  |  Overall Experience 
Rating:
5.0

I have rented uhaul trucks and a unit from this location. It is simple, easy to find and the woman that works there is very kind (:

MELISSA K.  |  Overall Experience 
Rating:
4.0

Convenient

DEB B.  |  Overall Experience 
Rating:
5.0

Willing to go the extra mile to accommodate. Extremely friendly and would recommend.

Privacy R.  |  First Impressions 
Rating:
5.0

Fast courteous service! Convenient and clean new storage building!

Privacy R.  |  First Impressions 
Rating:
5.0

Didn`t need it. They were prompt and excellent to speak with prior to that decision. Will use it if needed in the future.

Privacy R.  |  First Impressions 
Rating:
5.0

Service was excellent. Space was clean.

Privacy R.  |  First Impressions 
Rating:
5.0

The management was very accommodating to my move-in schedule. The facility was well maintained and my unit was clean and ready for me to move my storage items into it.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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