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DENISE B
Customer Reviews for Conway Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly Staff
GARY ZStaff very friendly and polite. Equipment well maintained Convenient location
Rachel AThe pick up process was very easy!
Mia AI've used this location in Conway, MI several times over the years. Everything is always as it should be, and very friendly people to deal with!!
KEITH EStaff was very friendly and helpful. Keep up the good work.
LAWRENCE GTruck was clean and in working order and the staff was very friendly. I've used them many times before and they are ae GREAT!
JEFFREY MCustomer service was awesome! My brother forgot his glasses in the truck and we received a message the next day saying they found them. The rep left the door unlocked so we could pick them up. This was SO helpful! The truck and check-in/check-out process was seamless. Will definitely use again!
Kyle HEasy pick up and drop off.
Thomas LThis whole experience was so easy! The location was super convenient, the truck was clean and easy to drive. My only complaint was that the dolly and blankets I requested were not in the truck and I believe I was still charged for them. Overall though, it was an excellent experience.
KATIE WJust dropped off Saturday location closed due to storm
LEE AEverything was great. From pickup to drop off. Will continue using this location in the future.
PETER TTip Top Business and service.
Timothy WFast convenient nice unit rental with decent prices. Very friendly and knowledgeable service.
Laura K | ReservationFast and easy reservation process.
Sally BWe needed to move our reservation up by one day and the staff accommodated our change. The move was easily made.
KENNETH WYour gentlemen working at this location were so kind and very helpful. We surely appreciate their service!
Michael CDonnie Hall who manages the local operation does a great job of dealing with customers.
Cynthia SThis location and customer service. Was Great
Richard CVery nice and honest. Top notch. Thank you!
Trevor MGreat customer service. Very friendly, the truck was clean and easy to drive.
ELIZABETH Acourteous and helpful staff: thanks
Jeffrey LEverything was excellent. The staff was friendly, efficient and very helpful. Very positive experience.
Neil BSo easy! Thank you very much.
Lorna TGreat service, great employee, would highly recommend.
Richard DThey are great people!
Marsha HI was on the phone for over 30 minutes trying to figure out check in because the uhaul app was failing to recognize that I was at the right location. I don't think I would have ever been able to finish check in except an employee happened to be walking past the closed office and helped me check in.
Gabriel BWe did not interact with anyone here. We just dropped off the truck.
Ellen SAwesome!
Jane WCustomer service was fabulous! Courteous, friendly, professional and knowledgeable personnel!
Anthony CDropped off after-hours
JOSEPH CGreat customer service, I've rented from these guys multiple times and they always go above and beyond.
Anthony CThe pick up and drop off process is unnecessarily time consuming and difficult. Last fall I rented a truck and it took an hour plus 2 phone calls because the app wouldn't work. Just now it took a half hour and a phone call because the app didn't work. Why have an app if you can't use it because it doesn't let you check in and out without calling?
Arthur MGreat honest customer service. Donnie was great to work with.
Charlie HWas dirty and water was coming in the back door personal items got wet. Replace the lazy kid behind the counter. Parker
Anthony SExemplary service. Very courteous. Would certainly rent from this business again.
Donald HImprove app experience. Worst experience ever. Very stressful. Would not recommend at all. Not happy.
Josephine GLocation & vehicle were great. What was not great was that I didn’t get a phone call the evening before pickup, as the email indicated that I would & my app didn’t update. So when I went to pick up my truck, there was no option in the app for “pick up my truck”. It just showed the reservation. After 40 minutes of messing around between the U-Haul website, app & googling various help sites, I finally found a work around & got the code to get my key. This part of the experience was crap. Of course it was on a Saturday, so no help to be had from a live person.
Lisa VThe gentleman who helped us was so pleasant and efficient! Everything went so well. I have no suggestions for improvements from this experience!
Cynthia PFriendly staff! Great people!
ROBERT SGreat customers service! It only took me a few minutes to get the truck.
Rhapsedy KHard to improve such great service. Always professional, friendly and helpful.
Nancy HI need to review my bill, as my rates were changed due to truck availability, I do believe I was overcharged. Other than that, ther service was and always has been impeccable!
Nichole MExcellent customer service and truck was great. Clean and well maintained, ihave rented others that were not so this was super refreshing!
Kathy VNothing really. The fella was nice and friendly. Swept the truck and let use take a dolly just in case. Great experience.
James PThe manager of this location was phenomenal! Professional, polite and always goes above and beyond for us. We have rented 4 trucks in the last year and always enjoy doing business here!!
JOSEPH EDonny was professional, offered advice, provided a couple of blankets and bungees - even offered me a coffee as I was waiting for ride. Place was clean as a whistle.
richard rGreat service. Equipment was ready to go and in good working order! Very friendly staff!
Richard DTerrific owners. Couldnt be more helpful!
SHERRY V | Overall ExperienceThe staff there is the best, very helpful and kind.
Jeffrey O | Overall ExperienceExcellent staff that went up and beyond to help me with my storage unit!
KYLE W | Overall ExperienceService was excellent and unit was clean, dry and easy to access.
Patrick M | ReservationThe owners are very nice and great to work with.
charlie s | ReservationThank you for the great service!
Ryan B | ReservationNicest and best managed storage facility I have ever used. 5 stars.
MICHAEL S | Overall ExperienceNone
edward c | Overall ExperienceI cannot say enough good things about this facility. They are most helpful and best of all great customer service. No matter how busy I was treated with respect and a smile. I would highly recommend.
KAREN G | Overall ExperienceI have rented uhaul trucks and a unit from this location. It is simple, easy to find and the woman that works there is very kind (:
MELISSA K | Overall ExperienceConvenient
DEB B | Overall ExperienceWilling to go the extra mile to accommodate. Extremely friendly and would recommend.
Privacy R | First ImpressionsFast courteous service! Convenient and clean new storage building!
Privacy R | First ImpressionsDidn`t need it. They were prompt and excellent to speak with prior to that decision. Will use it if needed in the future.
Privacy R | First ImpressionsService was excellent. Space was clean.
Privacy R | First ImpressionsThe management was very accommodating to my move-in schedule. The facility was well maintained and my unit was clean and ready for me to move my storage items into it.
Privacy R | First Impressions