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Christopher T.
Customer Reviews for Conway Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy, fast, what we needed. Only issue was inability to talk to a local person.
David J.Stay as you are…professional, friendly and service oriented. We have always been treated very kindly.
Nancy H.First time used , very satisfied!!
Cynthia M.The only that was discouraging was the internet connection. It took over 30 minutes to use the app to get the passcode to access the key. Also, when I ordered the truck, I added a 2 wheel dolly cart and that was not in the truck. It was on my original order.
Steve B.Get a Wifi Hotspot for the 24/7 customers. The cell service is bad, don't know if it is the metal buildings or power lines-took almost 45 mins to check out. Tried 3 different phones and carriers.
Patrick L.Great customer service! Very knowledgeable of the area & professional staff.
Delia M.Unfortunately this was the second consecutive time the alphabetical padlock on the truck to access appliance dolly caused problems. Last November, the lock was frozen shut and I had to go purchase spray to unlock. Yesterday, the same issue occurred. This time the combination “DALY†did not work. The UHaul agent was helpful and even thought to try the previous combination just in case it hadn't been reset. The locks barely fit and attempts to “re-enter†the combination is consistently frustrating. Agent was able to provision an alternative truck but unfortunately I had to complete the move without the use of the appliance dolly. Team at Conway Storage is terrific. This is simply a bad solution desperately in need of something better.
James R.Not a good place to park
stuart M.Just has limited amount of trucks being in such a remote location. But was able to ge truck and went good!
Spencer J.Very pleasant service agent.
Debra S.Alignment and brakes were awful
Maurice A.Fuel on E, blue mats inside U-Haul were thrown everywhere unfolded.
Ciara H.Skip online check- in. Definitely a huge hassle. Thank god we went during normal business hours or we would not have gotten our truck. The verification call couldn't be understood as there was a screaming baby in the background. After verification there was no instruction on how to retrieve our key for the truck. We had to go inside and wait for a live person to help. Put us an hour behind schedule.
Christina B.No improvements needed…very smooth, professional experience! Highest recommendation!
Peter O.This location provided excellent service. They ensured that any issues were remedied. I have no complaints about this location and will be happy to use them again in the future.
BRYAN DAVID B.this is the hardest online check in I have ever used. It totally sucks. It is slow,, and would not continue my pick up request properly. You definitely need to make it easier to work with. Right now the website totally SUCKS!!!!!!!!!!!!!
Jean P.Super nice people. Great place to rent trucks.
Carol C.Change windshield wipers.
Michel W.Location was good but I had the wrong mileage prices, so was MUCH more expensive than I expected. Seems like they went up in the last couple days??
Caitlin K.Very Friendly and Helpful
Joel M.Fast, friendly and easy to extend the rental time when I needed it longer. Will gladly use again 🤗
Tim B.Very easy to work with!
Brad G.No one was there
Percilla B.Easy drop off location
Anne L.Excellent service
Robert V.The interior light on the truck did not work unless manually turned on. We picked up the truck in the dark and had a heck of a time seeing anything. Also feel I was overcharged for gas. Should have been about $60 and ended up paying almost $90.
Candace P.Great customer service
GARY JEFFREY M.So they did an inspection on the truck before we rented it and found that one of the tires was flat. Donny took care of it right away got new tires on it and gave me an extra day to drop it off. He did amazing and I would definitely recommend them to anyone and if I need another Uhaul I will get it from them.
DesaRay B.Allow franchisers to give quality reliable service instead of forcing clients to wait for day before confirmation!
Cayne D.It was a comfortable and professional process.
Joseph T.Make sure truck works. I rented and it was rainy on my way back to drop off and noticed the windshield wipers didn't work. MAJOR SAFETY CONCERN.
Zachary K.clean truck after each use. price overall expensive
Jess J.The 26 foot truck we rented was swept out but the floor was filthy, needed to be powerwashed or something. Because of it the floor of our house got dirt tracked in. What did the previous customer haul, shrubbery?? Also, they had zero pads available, had to go to 2 different locations to get pads and another location for the car trailer.
Jim C.Truck was old. Well used.
joe S.Wonderful people to work with!
Douglas N.Vehicle was dirty and clearly maintenance has been neglected
Maurice A.Scared driving it, great staff tho
Collin T.I was happy with my service.
Christine W.The alignment in the van I used was off. It was very unsafe using on the highway. I notified the location and they said they will look into it
Kaleb B.Excellent service, very helpful
Phil J.Quick and courteous service.
linda P.The truck was very dirty, pet hair covering the seats, garbage on the floor, sticky dirty inside the cup holders. Pickup has to be via mobile device on Saturdays, but no wifi is available at the site. It took 45 minutes for us to upload the required pictures with our cell phone data to to the check out the truck. It was not a good experience. I have pictures of the truck. It was pretty bad. We wiped down the cabin.
Paul D.Facility was closed during pickup and return, however app provided me access with alpha code to get the key out of the rental. Disappointed that the truck appeared to have been returned with layers of bugs covering the entire front and windshield. Did not appear as though any effort was made to power wash them off before my rental.
JT C.Very friendly and helpful. Equipment ready on time.
CHRISTOPHER P.Great service!
Karl K.Clean windshield before handing vehicle over
THOMAS S.Thanks for your friendly professional service!
William M.Terrific owners. Couldnt be more helpful!
SHERRY V. | Overall ExperienceThe staff there is the best, very helpful and kind.
Jeffrey O. | Overall ExperienceExcellent staff that went up and beyond to help me with my storage unit!
KYLE W. | Overall ExperienceService was excellent and unit was clean, dry and easy to access.
Patrick M. | ReservationThe owners are very nice and great to work with.
charlie s. | ReservationThank you for the great service!
Ryan B. | ReservationNicest and best managed storage facility I have ever used. 5 stars.
MICHAEL S. | Overall ExperienceNone
edward c. | Overall ExperienceI cannot say enough good things about this facility. They are most helpful and best of all great customer service. No matter how busy I was treated with respect and a smile. I would highly recommend.
KAREN G. | Overall ExperienceI have rented uhaul trucks and a unit from this location. It is simple, easy to find and the woman that works there is very kind (:
MELISSA K. | Overall ExperienceConvenient
DEB B. | Overall ExperienceWilling to go the extra mile to accommodate. Extremely friendly and would recommend.
Privacy R. | First ImpressionsFast courteous service! Convenient and clean new storage building!
Privacy R. | First ImpressionsDidn`t need it. They were prompt and excellent to speak with prior to that decision. Will use it if needed in the future.
Privacy R. | First ImpressionsService was excellent. Space was clean.
Privacy R. | First ImpressionsThe management was very accommodating to my move-in schedule. The facility was well maintained and my unit was clean and ready for me to move my storage items into it.
Privacy R. | First Impressions