Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff very friendly and polite.
Equipment well maintained
Convenient location
Rachel A
Rating:
5.0
The pick up process was very easy!
Mia A
Rating:
5.0
I've used this location in Conway, MI several times over the years. Everything is always as it should be, and very friendly people to deal with!!
KEITH E
Rating:
5.0
Staff was very friendly and helpful. Keep up the good work.
LAWRENCE G
Rating:
5.0
Truck was clean and in working order and the staff was very friendly. I've used them many times before and they are ae GREAT!
JEFFREY M
Rating:
5.0
Customer service was awesome! My brother forgot his glasses in the truck and we received a message the next day saying they found them. The rep left the door unlocked so we could pick them up. This was SO helpful! The truck and check-in/check-out process was seamless. Will definitely use again!
Kyle H
Rating:
5.0
Customer did not leave a comment.
Kelly R
Rating:
5.0
Customer did not leave a comment.
Brett T
Rating:
5.0
Customer did not leave a comment.
DAVID L
Rating:
5.0
Customer did not leave a comment.
CATHRINE R
Rating:
5.0
Customer did not leave a comment.
Janelle W
Rating:
5.0
Customer did not leave a comment.
Kyle H
Rating:
5.0
Easy pick up and drop off.
Thomas L
Rating:
5.0
This whole experience was so easy! The location was super convenient, the truck was clean and easy to drive. My only complaint was that the dolly and blankets I requested were not in the truck and I believe I was still charged for them. Overall though, it was an excellent experience.
KATIE W
Rating:
3.0
Just dropped off Saturday location closed due to storm
LEE A
Rating:
5.0
Customer did not leave a comment.
KENNETH W
Rating:
5.0
Everything was great. From pickup to drop off. Will continue using this location in the future.
PETER T
Rating:
5.0
Customer did not leave a comment.
Christine B
Rating:
5.0
Customer did not leave a comment.
NORMAN K
Rating:
5.0
Tip Top Business and service.
Timothy W
Rating:
5.0
Customer did not leave a comment.
SUSAN H
Rating:
5.0
Fast convenient nice unit rental with decent prices. Very friendly and knowledgeable service.
Laura K
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Todd P
Rating:
5.0
Customer did not leave a comment.
Victoria S
Rating:
5.0
Customer did not leave a comment.
JOSIE K
Rating:
5.0
Fast and easy reservation process.
Sally B
Rating:
5.0
We needed to move our reservation up by one day and the staff accommodated our change. The move was easily made.
KENNETH W
Rating:
5.0
Customer did not leave a comment.
Elena S
Rating:
5.0
Customer did not leave a comment.
GREG N
Rating:
4.0
Your gentlemen working at this location were so kind and very helpful. We surely appreciate their service!
Michael C
Rating:
4.0
Customer did not leave a comment.
Todd O
Rating:
5.0
Donnie Hall who manages the local operation does a great job of dealing with customers.
Cynthia S
Rating:
5.0
Customer did not leave a comment.
Richard V
Rating:
5.0
Customer did not leave a comment.
Richard D
Rating:
4.0
Customer did not leave a comment.
Derrick V
Rating:
4.0
This location and customer service. Was Great
Richard C
Rating:
4.0
Customer did not leave a comment.
Andrew R
Rating:
4.0
Customer did not leave a comment.
PAULA L
Rating:
5.0
Customer did not leave a comment.
Cherlyn S
Rating:
5.0
Customer did not leave a comment.
Richard M
Rating:
5.0
Customer did not leave a comment.
JAMES D
Rating:
5.0
Customer did not leave a comment.
HOLLY R
Rating:
5.0
Customer did not leave a comment.
TIMOTHY D
Rating:
5.0
Very nice and honest. Top notch. Thank you!
Trevor M
Rating:
5.0
Customer did not leave a comment.
Sarah M
Rating:
5.0
Customer did not leave a comment.
THOMAS N
Rating:
5.0
Great customer service. Very friendly, the truck was clean and easy to drive.
ELIZABETH A
Rating:
5.0
Customer did not leave a comment.
David J
Rating:
5.0
Customer did not leave a comment.
Rickey P
Rating:
5.0
courteous and helpful staff: thanks
Jeffrey L
Rating:
4.0
Customer did not leave a comment.
James P
Rating:
5.0
Everything was excellent. The staff was friendly, efficient and very helpful. Very positive experience.
Neil B
Rating:
5.0
Customer did not leave a comment.
JOHN P
Rating:
3.0
Customer did not leave a comment.
MARY M
Rating:
5.0
So easy! Thank you very much.
Lorna T
Rating:
5.0
Great service, great employee, would highly recommend.
Richard D
Rating:
5.0
They are great people!
Marsha H
Rating:
5.0
Customer did not leave a comment.
Marilyn H
Rating:
3.0
I was on the phone for over 30 minutes trying to figure out check in because the uhaul app was failing to recognize that I was at the right location. I don't think I would have ever been able to finish check in except an employee happened to be walking past the closed office and helped me check in.
Gabriel B
Rating:
5.0
We did not interact with anyone here. We just dropped off the truck.
Ellen S
Rating:
5.0
Customer did not leave a comment.
MARC M
Rating:
5.0
Customer did not leave a comment.
Gary Z
Rating:
5.0
Awesome!
Jane W
Rating:
5.0
Customer did not leave a comment.
Erik V
Rating:
5.0
Customer did not leave a comment.
Norman F
Rating:
5.0
Customer did not leave a comment.
Briana K
Rating:
5.0
Customer service was fabulous! Courteous, friendly, professional and knowledgeable personnel!
Anthony C
Rating:
5.0
Dropped off after-hours
JOSEPH C
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
5.0
Great customer service, I've rented from these guys multiple times and they always go above and beyond.
Anthony C
Rating:
5.0
Customer did not leave a comment.
Art A
Rating:
3.0
The pick up and drop off process is unnecessarily time consuming and difficult. Last fall I rented a truck and it took an hour plus 2 phone calls because the app wouldn't work. Just now it took a half hour and a phone call because the app didn't work. Why have an app if you can't use it because it doesn't let you check in and out without calling?
Arthur M
Rating:
5.0
Customer did not leave a comment.
Troy M
Rating:
5.0
Customer did not leave a comment.
Alan K
Rating:
5.0
Great honest customer service. Donnie was great to work with.
Charlie H
Rating:
5.0
Customer did not leave a comment.
Timothy S
Rating:
1.0
Was dirty and water was coming in the back door personal items got wet. Replace the lazy kid behind the counter. Parker
Anthony S
Rating:
3.0
Customer did not leave a comment.
Jean P
Rating:
5.0
Customer did not leave a comment.
Chrispatrick M
Rating:
5.0
Customer did not leave a comment.
Wayne P
Rating:
5.0
Exemplary service. Very courteous. Would certainly rent from this business again.
Donald H
Rating:
4.0
Improve app experience. Worst experience ever. Very stressful. Would not recommend at all. Not happy.
Josephine G
Rating:
5.0
Customer did not leave a comment.
martin b
Rating:
5.0
Customer did not leave a comment.
megan z
Rating:
5.0
Customer did not leave a comment.
GREG O
Rating:
5.0
Location & vehicle were great. What was not great was that I didn’t get a phone call the evening before pickup, as the email indicated that I would & my app didn’t update. So when I went to pick up my truck, there was no option in the app for “pick up my truck”. It just showed the reservation. After 40 minutes of messing around between the U-Haul website, app & googling various help sites, I finally found a work around & got the code to get my key. This part of the experience was crap. Of course it was on a Saturday, so no help to be had from a live person.
Lisa V
Rating:
5.0
The gentleman who helped us was so pleasant and efficient! Everything went so well. I have no suggestions for improvements from this experience!
Cynthia P
Rating:
5.0
Customer did not leave a comment.
paul w
Rating:
5.0
Friendly staff! Great people!
ROBERT S
Rating:
5.0
Great customers service! It only took me a few minutes to get the truck.
Rhapsedy K
Rating:
5.0
Hard to improve such great service. Always professional, friendly and helpful.
Nancy H
Rating:
5.0
I need to review my bill, as my rates were changed due to truck availability, I do believe I was overcharged. Other than that, ther service was and always has been impeccable!
Nichole M
Rating:
5.0
Excellent customer service and truck was great. Clean and well maintained, ihave rented others that were not so this was super refreshing!
Kathy V
Rating:
5.0
Nothing really. The fella was nice and friendly. Swept the truck and let use take a dolly just in case. Great experience.
James P
Rating:
5.0
The manager of this location was phenomenal! Professional, polite and always goes above and beyond for us. We have rented 4 trucks in the last year and always enjoy doing business here!!
JOSEPH E
Rating:
5.0
Donny was professional, offered advice, provided a couple of blankets and bungees - even offered me a coffee as I was waiting for ride. Place was clean as a whistle.
richard r
Rating:
5.0
Great service. Equipment was ready to go and in good working order! Very friendly staff!
Richard D
Rating:
5.0
Customer did not leave a comment.
Ricky B
Rating:
3.0
But with a warning about renting over a weekend as the site is closed and when I went to pick up the truck the hand truck and furniture blankets were not inside the truck and no one around to help me.
Margaret I
Rating:
5.0
Same as above
JOSEPH L
Rating:
5.0
Customer did not leave a comment.
Christopher T
Rating:
5.0
Customer did not leave a comment.
PRICE D
|
Overall Experience
Rating:
5.0
Terrific owners. Couldnt be more helpful!
SHERRY V
|
Overall Experience
Rating:
5.0
The staff there is the best, very helpful and kind.
Jeffrey O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dylan o
|
Overall Experience
Rating:
5.0
Excellent staff that went up and beyond to help me with my storage unit!
KYLE W
|
Overall Experience
Rating:
5.0
Service was excellent and unit was clean, dry and easy to access.
Patrick M
|
Reservation
Rating:
5.0
The owners are very nice and great to work with.
charlie s
|
Reservation
Rating:
5.0
Thank you for the great service!
Ryan B
|
Reservation
Rating:
5.0
Nicest and best managed storage facility I have ever used. 5 stars.
MICHAEL S
|
Overall Experience
Rating:
5.0
None
edward c
|
Overall Experience
Rating:
5.0
I cannot say enough good things about this facility. They are most helpful and best of all great customer service. No matter how busy I was treated with respect and a smile. I would highly recommend.
KAREN G
|
Overall Experience
Rating:
5.0
I have rented uhaul trucks and a unit from this location. It is simple, easy to find and the woman that works there is very kind (:
MELISSA K
|
Overall Experience
Rating:
4.0
Convenient
DEB B
|
Overall Experience
Rating:
5.0
Willing to go the extra mile to accommodate. Extremely friendly and would recommend.
Privacy R
|
First Impressions
Rating:
5.0
Fast courteous service! Convenient and clean new storage building!
Privacy R
|
First Impressions
Rating:
5.0
Didn`t need it. They were prompt and excellent to speak with prior to that decision. Will use it if needed in the future.
Privacy R
|
First Impressions
Rating:
5.0
Service was excellent. Space was clean.
Privacy R
|
First Impressions
Rating:
5.0
The management was very accommodating to my move-in schedule. The facility was well maintained and my unit was clean and ready for me to move my storage items into it.
