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Wayne Pratt
Customer Reviews for Conway Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exemplary service. Very courteous. Would certainly rent from this business again.
Donald HigginsImprove app experience. Worst experience ever. Very stressful. Would not recommend at all. Not happy.
Josephine GonzalezLocation & vehicle were great. What was not great was that I didn’t get a phone call the evening before pickup, as the email indicated that I would & my app didn’t update. So when I went to pick up my truck, there was no option in the app for “pick up my truck”. It just showed the reservation. After 40 minutes of messing around between the U-Haul website, app & googling various help sites, I finally found a work around & got the code to get my key. This part of the experience was crap. Of course it was on a Saturday, so no help to be had from a live person.
Lisa VeurinkThe gentleman who helped us was so pleasant and efficient! Everything went so well. I have no suggestions for improvements from this experience!
Cynthia Post-ByronFriendly staff! Great people!
ROBERT SLICKGreat customers service! It only took me a few minutes to get the truck.
Rhapsedy KileyHard to improve such great service. Always professional, friendly and helpful.
Nancy HierI need to review my bill, as my rates were changed due to truck availability, I do believe I was overcharged. Other than that, ther service was and always has been impeccable!
Nichole MasseyExcellent customer service and truck was great. Clean and well maintained, ihave rented others that were not so this was super refreshing!
Kathy VanDeCarNothing really. The fella was nice and friendly. Swept the truck and let use take a dolly just in case. Great experience.
James PowellThe manager of this location was phenomenal! Professional, polite and always goes above and beyond for us. We have rented 4 trucks in the last year and always enjoy doing business here!!
JOSEPH ERNEST TEAGUEDonny was professional, offered advice, provided a couple of blankets and bungees - even offered me a coffee as I was waiting for ride. Place was clean as a whistle.
richard ruleGreat service. Equipment was ready to go and in good working order! Very friendly staff!
Richard DudzikBut with a warning about renting over a weekend as the site is closed and when I went to pick up the truck the hand truck and furniture blankets were not inside the truck and no one around to help me.
Margaret InglesonSame as above
JOSEPH LUTMEREasy, fast, what we needed. Only issue was inability to talk to a local person.
David JonesStay as you are…professional, friendly and service oriented. We have always been treated very kindly.
Nancy HierFirst time used , very satisfied!!
Cynthia MoritzThe only that was discouraging was the internet connection. It took over 30 minutes to use the app to get the passcode to access the key. Also, when I ordered the truck, I added a 2 wheel dolly cart and that was not in the truck. It was on my original order.
Steve BradleyGet a Wifi Hotspot for the 24/7 customers. The cell service is bad, don't know if it is the metal buildings or power lines-took almost 45 mins to check out. Tried 3 different phones and carriers.
Patrick LeiteltGreat customer service! Very knowledgeable of the area & professional staff.
Delia MurphyUnfortunately this was the second consecutive time the alphabetical padlock on the truck to access appliance dolly caused problems. Last November, the lock was frozen shut and I had to go purchase spray to unlock. Yesterday, the same issue occurred. This time the combination “DALY” did not work. The UHaul agent was helpful and even thought to try the previous combination just in case it hadn’t been reset. The locks barely fit and attempts to “re-enter” the combination is consistently frustrating. Agent was able to provision an alternative truck but unfortunately I had to complete the move without the use of the appliance dolly. Team at Conway Storage is terrific. This is simply a bad solution desperately in need of something better.
James RisingerNot a good place to park
stuart martinJust has limited amount of trucks being in such a remote location. But was able to ge truck and went good!
Spencer Javor-PendergastVery pleasant service agent.
Debra SchrumpfAlignment and brakes were awful
Maurice AlmaFuel on E, blue mats inside U-Haul were thrown everywhere unfolded.
Ciara HallidaySkip online check- in. Definitely a huge hassle. Thank god we went during normal business hours or we would not have gotten our truck. The verification call couldn't be understood as there was a screaming baby in the background. After verification there was no instruction on how to retrieve our key for the truck. We had to go inside and wait for a live person to help. Put us an hour behind schedule.
Christina BurkhartNo improvements needed…very smooth, professional experience! Highest recommendation!
Peter OlsonThis location provided excellent service. They ensured that any issues were remedied. I have no complaints about this location and will be happy to use them again in the future.
BRYAN DAVID BALAJthis is the hardest online check in I have ever used. It totally sucks. It is slow,, and would not continue my pick up request properly. You definitely need to make it easier to work with. Right now the website totally SUCKS!!!!!!!!!!!!!
Jean PitreSuper nice people. Great place to rent trucks.
Carol CumbaaChange windshield wipers.
Michel WalterLocation was good but I had the wrong mileage prices, so was MUCH more expensive than I expected. Seems like they went up in the last couple days??
Caitlin KouckyVery Friendly and Helpful
Joel MooreFast, friendly and easy to extend the rental time when I needed it longer. Will gladly use again 🤗
Tim BurhansVery easy to work with!
Brad GrassmickNo one was there
Percilla bawkeyEasy drop off location
Anne LeffertsExcellent service
Robert VanLindenThe interior light on the truck did not work unless manually turned on. We picked up the truck in the dark and had a heck of a time seeing anything. Also feel I was overcharged for gas. Should have been about $60 and ended up paying almost $90.
Candace PierceGreat customer service
GARY JEFFREY MACCIOCCHISo they did an inspection on the truck before we rented it and found that one of the tires was flat. Donny took care of it right away got new tires on it and gave me an extra day to drop it off. He did amazing and I would definitely recommend them to anyone and if I need another Uhaul I will get it from them.
DesaRay BrookinsAllow franchisers to give quality reliable service instead of forcing clients to wait for day before confirmation!
Cayne DavisIt was a comfortable and professional process.
Joseph TeagueMake sure truck works. I rented and it was rainy on my way back to drop off and noticed the windshield wipers didn’t work. MAJOR SAFETY CONCERN.
Zachary Kruskieclean truck after each use. price overall expensive
Jess JurneyThe 26 foot truck we rented was swept out but the floor was filthy, needed to be powerwashed or something. Because of it the floor of our house got dirt tracked in. What did the previous customer haul, shrubbery?? Also, they had zero pads available, had to go to 2 different locations to get pads and another location for the car trailer.
Jim ChurchillTruck was old. Well used.
joe schoddeWonderful people to work with!
Douglas NowelsVehicle was dirty and clearly maintenance has been neglected
Maurice AlmaScared driving it, great staff tho
Collin TurkelsonI was happy with my service.
Christine WemigwaseThe alignment in the van I used was off. It was very unsafe using on the highway. I notified the location and they said they will look into it
Kaleb BaysExcellent service, very helpful
Phil JacobsonTerrific owners. Couldnt be more helpful!
SHERRY VAZALES | Overall ExperienceThe staff there is the best, very helpful and kind.
Jeffrey Oliver | Overall ExperienceExcellent staff that went up and beyond to help me with my storage unit!
KYLE WINSTONE | Overall ExperienceService was excellent and unit was clean, dry and easy to access.
Patrick McCreery | ReservationThe owners are very nice and great to work with.
charlie stewart | ReservationThank you for the great service!
Ryan Baker | ReservationNicest and best managed storage facility I have ever used. 5 stars.
MICHAEL SUTTON | Overall ExperienceNone
edward cole | Overall ExperienceI cannot say enough good things about this facility. They are most helpful and best of all great customer service. No matter how busy I was treated with respect and a smile. I would highly recommend.
KAREN GAUDEN | Overall ExperienceI have rented uhaul trucks and a unit from this location. It is simple, easy to find and the woman that works there is very kind (:
MELISSA KENT | Overall ExperienceConvenient
DEB BULL | Overall ExperienceWilling to go the extra mile to accommodate. Extremely friendly and would recommend.
Privacy Request | First ImpressionsFast courteous service! Convenient and clean new storage building!
Privacy Request | First ImpressionsDidn`t need it. They were prompt and excellent to speak with prior to that decision. Will use it if needed in the future.
Privacy Request | First ImpressionsService was excellent. Space was clean.
Privacy Request | First ImpressionsThe management was very accommodating to my move-in schedule. The facility was well maintained and my unit was clean and ready for me to move my storage items into it.
Privacy Request | First Impressions