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WILLIAM A
Customer Reviews for Conway U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jordan was very helpful, knowledgeable, and accommodating.
Erica FHonestly, Everyone i talked to was Extremely nice. Gave me easy instructions, made the truck pickup very FAST and the drop-off was a cinch. I used mine for a quick pickup around the city. I'll be using yall again.
Brian FGreat service and very helpful employees!
DEBRA AAwesome experience!
Michael Gmaybe make it clearer where exactly is an acceptable place to drop off equipment, the street/parking situation was kind of unusual when i dropped off and there were trailers down the whole street
Tammy BThe location was very convenient, but a bit cramped but the personnel made it a super easy turn in.
Kelly LEasy to drop off
Dean AQuit charging so much when truck was kept local Plus I order two picture boxes I never got
Deborah CVehicle was clean but there was a tirer pressure issue.
Carmen GNothing! The professional was extremely helpful and professional!
Jackie MGood person help me communicate deaf Clear Understand
Donna EI reserved a dolly online, but it wasn't in the truck. When I called I was informed that reserving online doesn't guarantee one is at the location. It would be great to know at the time of reserving or especially pickup that there is no dolly. I got to my place to load up and only found out then. We had to go to Home Depot to purchase one!
CAROL WI parked and handed him the keys. Not alot to say.
Caleb SHelpful staff!
Christopher WNothing
Timmy SMy experiance was even though reservation was a week in advance, I was informed of pickup notification one (1) hour drive away... Timing is critical on a moving day. 2-3 hour turn around is unacceptable and disrupts moving efforts. Inventory control understood is diffulcult... All non-local pickup should be notified at minimum 48 hour in advance.
MARION BEverything was good. The trailer was ready for us when we arrived and the checkout process was quick and easy. Returning the trailer with the app was also just as easy.
Joe TThe two gentlemen that were working when we picked up the trailer were so kind and professional. We appreciate them very much and the location was very nice and clean.
Jeannie TI had to drop off the trailer at the 24H drop off and there were others beside me not really knowing where the actual drop off was . I called the UHAUL to get the help . I didn't have the app so I had the costomer service send me the link to do the check out . It would have been nice if there was a way to get to the link to drop off without having to download app. Overall the exp was good as for rental goes , just the drop off was a bit of a challenge .
SANTOS SIt was a first class experience as the employees were happy, cordial and accommodating. The trailer did exactly as I expected it to and the whole experience was about as good as I could expect. I hate though that the location lost its frontage and is now buried behind other businesses. For an OCD person like me it’d be nice to pull into a yard that looks like a car lot of U-Hauls but actually that’s irrelevant in day to day business. They are still my “go to” U-Haul location.
Scott HI had the pleasure of working with Mr. Reese. He was professional, courteous, and knowledgeable. I highly recommend this location to all who are interested in renting a truck storage.
Maurice JI was not a customer but got several emails about my purchase I didn’t make.
DAWSON SWhen checking out they confirmed I needed a utility dolly, and then did not put one in the trailer. They were then closed the next day and I was unable to talk to someone about refunding me for the dolly I never got to use.
Alyssa TNa
Patrick BThe guy (can’t remember his name) at the desk was great to work with. The young man hooked up the trailer for me, and even unhooked it when I brought it back. Such a great pleasure to work with.
Chris CThe trailer I reserved on-line was not available and I was on a strict time frame, however, the guys at the desk were great and was able to make it happen. Very professional and respectful.
Brad BEasy peasy great service
DIANE GVery positive experience in all regards
KEVIN PThe guys were nice but I was charged when I shouldn’t have been.
TASIA MTrailer had farm debris still in it when we picked it up. Other than that we were extremely happy about our rental. The people at the location were extremely kind and professional.
TIMOTHY VI have used this site several times for trailer rental and it has gone well each time.
ROBERT LExcellent customer service!
LINDA MGreat understanding for returning the equipment
DALE CNo issues very pleased with my experience
LEAH Vi dropped it off at 7:21 pm and filled the gas up from where it was and still was charged extra. i took pictures of everything i will be calling them.
CRYSTAL CSean was a great help! Pleasant, friendly, knowledgeable.
ROBERT RI returned the trailer Tuesday afternoon March 3, 2026. The employee said they would email me a receipt the next day. I received nothing, so I went to the office on Friday, March 6, 2026. I was told they were overwhelmed with the volume of returns and simply overlooked my return. They processed my receipt immediately.
Joel CClosed for drop off, but the app was very easy. No issues!
Thomas LYou can make sure that the equipment that people rent and pay their money for is in condition to use the truck that I rented once my movers had packed the truck up to move to my Maumelle we realized the truck latched to keep the truck closed and my thousands of dollars of furniture safe on the truck was broke so I ran to the office at 5:35 and no one was there. I paid for those movers to help me out of my pocket and cannot move my things to the city that I moved to. I had to take my things to Hogan Street to be safe, so I’m out of money for the movers. The truck and I did not even get to accomplish what I pay for the truck for I am asking for a full refund. I appreciate the storage place for keeping my things safe, but that truck was a piece of shit. You can reach me at [redacted]. I have called and made a complaint to customer service. I’ve called the storage people and I still yet have not heard anything about my refund or an apology. the truck was under my son‘s name
DONNELL I