Customer did not leave a comment.SHARILYN B.
Customer Reviews for Conway U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Highly recommend this location. Staff was excellent and friendly.STEEN R.
Invent a trailer that's easier to back upTHOMAS T.
Customer did not leave a comment.KIMBERLY D.
Great experience. We needed to move some belongings from Searcy to Conway. They had the equipment we needed to get it done. Quick in. Quick out. Good service. No delays or hassles. I will contact them again if a similar need arises.JAMES E.
Customer did not leave a comment.DARNELL P.
Customer did not leave a comment.Brad S.
Milage is outragously over priced but other than that not too badKRYSTAL S.
Clean windows & cup holdersMICHAEL K.
I have been a customer for over 10 years, great service and friendly staffIVO J.
Great customer service. Truck was great.BETTY V.
The gentlemen that helped me were very courteous and enjoyable to talk to. They were very helpful. They made sure everything was in order. I will definitely use them again if I need UHAUL service again.TRUDY R.
Nothing, everything was well as alwaysSHARRON W.
Customer did not leave a comment.BONITA A.
Customer did not leave a comment.JOE G.
Not sure. The guy was great and even called me by my first name when I returned trailer later that day.JOHN P.
It would be great if some of your trucks could be rented by the hour, we only needed a truck for about 2 hours but had to pay for 24 hrs....SHARON S.
Customer did not leave a comment.ROBERT M.
All was good!JOHN H.
Make sure your trucks are working properly because mine didn't. The check engine light was on it wasn't running very well when I first got in itGINGER E.
Accommodate the consumer much better. I understand the UHaul I ordered was in an accident from the previous user but it just wasn't fair for me to have to use a 26 ft when I ordered a 10 inch. Maybe call around to some other UHaul places to see if some availability. However, Francisco was great! He did what he could however this was very frustrating.MICHAEL G.
Everything was great!JERRY G.
Stop double booking customersLATOYTA W.
Customer did not leave a comment.CLAYTON N.
Great counter staff, very friendly. Easy and convenient location to get in and out.WILLIAM H.
Customer did not leave a comment.JORGE R.
Customer did not leave a comment.THOMAS H.
Nothing to improve. Staff was friendly and kept apologizing for the untidy truck when I explained it was like this when I got it (except I did clean up the glass and dispose of the trash bag), location was very clean.JOHNNE C.
Customer did not leave a comment.Conrad R.
Awesome jobRORY T.
Don't lie to customersMICHAEL M.
Keep your billing straight I have been charged 4 times for a 1 day rental and it has me absolutely broke having to sleep in my truck instead of having a motel for the weekend and all I have been told is 3 to 5 days for a refund I could understand that but you have over $700 of my money tied upDANIEL W.
Great service and very friendly staff. The store was busy and there was 1 person working, but he did an excellent job helping everyone fast and accurately!OCTAVIS M.
Friendly staff and easy process! Thanks!Felicia W.
Customer did not leave a comment.KAREN B.
The employee was cool and polite and professional as fudge.MATTHEW M.
The drop-off process was perfect.Patti S.
Customer did not leave a comment.Tomekia B.
Long wait to get my trailer.GRANT G.
The guys at the desk are phenomenal. We had a hiccup on our end with scheduling. They worked with us, got us what we needed, and were fantastic. Professional, helpful, great experience. Will definitely use again.RONALD W.
Customer did not leave a comment.LINDA H.
Nothing that I can think of. The gentleman who was running the store was do polite and helpful. When I had to call him to say I was going to be using the truck longer, twice he was absolutely so nice. This is the second time I rented from this location and it's the only I will use.Joan D.
Customer did not leave a comment.MELISSA ANN K.
Customer did not leave a comment.Marissa H.
Again...very easy process. Very professional and helpful.Brian K.
Everything was great. Easy pickup/drop off. Friendly and helpful service. Best U-haul experience I've ever had.William A.
Communication and service were excellent! Focus on sustaining current processes!Frank F.
Everything was excellent so there's no need to improve...Claudette S.
Customer did not leave a comment.Robin M.
Mobile drop off would not recognize my location. Locked the doors and left the key in the drop box.MICHAEL C.
Customer did not leave a comment.James H.
Customer did not leave a comment.THOMAS S.
Customer did not leave a comment.WILLIAM R.
Continue being professional and friendlyDEVEN S.
Customer did not leave a comment.CYNTHIA M.
Customer did not leave a comment.TERRY B.
Customer did not leave a comment.Kyle S.
Customer did not leave a comment.patrick B.
personnel was very helpful and courtiousJOHN S.
Customer did not leave a comment.Wendy T.
Super awesome folks!David M.
Very good serviceEdward W.
Customer did not leave a comment.chuck D.
Customer did not leave a comment.JERRY W.
Customer did not leave a comment.MARY T.
Sale coffeeRonald P.
Customer did not leave a comment.DARNELL P.
Apple maps hates itJustin H.
Update online information , so certain rentals that are listed online are actually available at specific location at rental timesPHOEBE H.
My reserChad P.
Customer did not leave a comment.Curtis L.
Customer did not leave a comment.NORMAN B.
Customer did not leave a comment.Lisa J.
Customer did not leave a comment.Daina C.
Customer did not leave a comment.William L.
Customer did not leave a comment.RICKY M.
While waiting in line, I was the only female but I was next in line. The people working refused to help me until I called my husband into the store. Once he was in there they were quick to help us. Why won't they help a woman but will quickly help the men? I will do not recommend uhaul on prince just because of that experience.Taylor D.
Mike and Nick at Conway U Storage was great! They helped all of the customers that's were sitting at Lee's Auto Sales for trucks and they were not open when stated they would be or Ana swerving their phones. Thank goodness for Conway U Storage for helping us all in our stressful situation. Never pick up At Lee's Auto Sales in Conway Arkansas it cost me an extra hour to pay for movers!Kristy H.
The truck absolutely reeked of smoke. The inside was dirty. My furniture pads and dolly were not ready, I had to go ask about them or I wouldn't have even received them..Adam M.
I am not rating the people at this store. I think they tried to help me. But I am extremely unhappy with Uhaul policies and communication. I tried three weeks ago to rent a pickup at one location only to be told the night before pickup that the truck needed routine maintenance and would not be available. I tried to rent a truck at the location I was redirected to the next week only arrive and find it did not have a hitch insert and I would need to buy that. I tried to rent a pickup the next weekend at the original location, where I arrived to find that the truck I was scheduled to rent had been stolen two days earlier and nobody had bothered to tell me. I had tried to confirm my pickup the night before but the confirmation button did not work on the website and when I called the number provided in the confirmation text there was no answer. There is a good reason Uhaul is one of the most widely despised companies in America and it is because of never ending crap like this.JAMES H.
Smooth transaction, pleasant staffTerry T.
Customer did not leave a comment.Adele S.
Customer did not leave a comment.Brian B.
I put in for two dolly's which instead the only two dollys was appliance dolly not what I asked for and had to pay more money. They were inconvenient for what I needed them for.Theresa J.
This location is attempting to charge me a $295 fee for a returned vehicle. They claim it was returned a day late, which is not true, because it was returned at the time as specified in agreement. I did the â€œ return the truckâ€ mobile option and took pictures of the truck, mileage, fuel, and condition.JONATHAN H.
Very helpful thru the entire process Helped me save $$ by finding a location close to where I was needing to start the move Malvern was closest to Arkadelphia pickupkeith K.
Customer did not leave a comment.MARILYN D.
Customer did not leave a comment.Phillip B.
I was overcharged for mileage which I have sent a response. I drove a total of 115 miles not the 186 miles charged.Jim B.
Customer did not leave a comment.Amanda N.
Originally rented from Maumelle location, but that trailer had a nail in 5he tire and hitch was broken. Had to go 30 miles out of my way to rent at this location. Staff was extremely rude and trailer had 1 flat tire. They told me to air it up and bring the receipt on Monday and they would refund. Had to air it up at every stop on the way to Iowa and ended up having Uhaul replace the tire. Only bright spot was Alex who helped with that. Just for the record you can't get a receipt from an air machine that takes quarters! Then upon returning, I also tried to return Uhaul boxes bought at Maumelle store, but they wouldn't take them back. Staff refused to help unload trailer, so I left in their parking lot. I can promise I will never use either of these locations in the future!!Keith J.
Customer did not leave a comment.Tonya T.
Customer did not leave a comment.Graham G.
Customer did not leave a comment.Vicky S.
Everything is excellent. I rent a U-Haul about 4b times a year for business purposes. After a horrible experience with another location, this place saved the day. I have used it ever since!CARLA M.
Great employees.JAMES H.