I had ordered my truck at a different location but no one contacted me to let me know the location had been moved to this location.
Dean M
Customer Reviews for Cooper Brother Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentlemen I had move me returned the truck. They had no complaints.
Diane RGreat customer service from Tim! He went above and beyond to help us!
Audrey GService there is not helpful. Rented twice, neither time did he offer assistance, even when I came back in and asked. Truck was dirty and smelled.
Jason PIdiot running it about lost trailer down hill, had wrong license plate number on contract, never took damage pictures, truck was empty of gas, I immediately had to get gas
nathan hThe pick up was seamless. However, the cab of the truck had a terrible odor of manure/body odor. The location was aware, as the windows were left down on the truck to air it out, and multiple air fresheners were in the cab. It was very unpleasant and made for a long three hour drive. The cargo area had dried mud and rocks and had to be cleaned before loading our belongings. This piece of equipment should never have been given to a customer.
JEFFREY LVery helpful and friendly staff. Made the experience very easy and comfortable
TERRY HHe is a pervert. He will lie on you and about you if he don’t get his way.
MELLISSA TVery satisfied, highly recommend this location
MICHAEL DBeen using him for years, he is the best!!!
ROBERT WBronston location was great.
John BThey were helpful and very accommodating!
Ron BFriendly staff. Great location. Great rates
Larry NA+++
DAVID HEverything was wonderful!! We already plan to rent again within the week.
Eric BFriendly staff. Space was tight, but manageable. Great location!!
STEVE GBest experience that I have ever had at a U Haul facility. Friendly, efficient and just an overall terrific system.
JOE DVery friendly and convenient
Richard WProfessional, courteous and friendly! Happy with all aspects of the drop off.
Johnny CThe man working was very rude when I asked why he needed more information than my driver's license, phone number and credit card. The truck was filthy, the printer was broken and I couldn't get a receipt. To top it off, the man tried to charge me an extra 15 dollars on the 3 hr rental. When returning, I had to wait 20 mins because the previous customer was assigned a truck that was blocked and he couldn't get it out of the space so the manager had to reassign a vehicle which took 20 mins. Of course the Uhaul man didn't make any effort to be nice while I waited and waited. No apologies, no "thanks for using Uhaul", no receipt when leaving. The man seemed shady and upset that I called him out on the 15 dollar overcharge.
David BGreat experience, very friendly and helpful.
Charles KVery easy to work with. Best U-Haul center I have worked with.
Daren BFriendly over all excellent
terry mNot a thing
Janet DHe was seriously nice and friendly. Went beyond to satisfy the customer.
Margie TWhen I need a U-Haul this is the location in town that I trust
Joshua WThe truck had a bad exhaust leak. Had to drive with windows down to keep eyes from burning. Truck was in rough shape and should be retired.
han pThe right tire on the trailer was bald and showing the threads. This was on outside edge of tire tread, and for about 1/2 of the tire circumference. I didn't notice this until after I made the trip from Kentucky to Michigan with it. I'm lucky it didn't blow out on me during the trip. I think if it had been summer and not winter, I'm sure the tire would have blown out on me.
Gary MNobody was there. Several small buildings so was not sure where to go. I returned the truck with more gas then I received it and was still charged for extra gas.
Randy COverall good rental
Angie BNothing
Linda SHave dropped trucks here before and they continue to have great service.
LEE WQuick, easy check-in.
LEBRA RNothing he was wonderful from pickup to drop off. This location is friendly, best location in the area overall and I have used all locations a time or two. Will not use another location at all.
Cindy DTurn-in process was very easy!
LEBRA RThere was problems trying to get the truck I had requested. Had to go to bigger truck and was there for 2 hours trying to get a truck. I brought it back with more gas than when I picked up. It said 224 miles until empty. When I returned it said 271 miles until empty. The location of the gauge was almost the same place but was charged for fuel. There was a safe fee charge for $5 and I have no idea what this is. When I need a truck again in a few months I will probably go back to Penske.
Scott FIt was great working with Tim! A+++
Lewis MNothing that I can think of, customer service was great and when I had a flat tire. It was fixed and back on the way in no time 😊
mellisa bAwesome place. Very friendly and always helpful.
Larry HThis location did not show up as a drop off location. Thankfully we are local and knew it was there. The guy was very friendly and very helpful.
Christie MMaybe a little more instructions about what we are required to do thru the app before leaving and when we come back.
Gina C