Cooper Brother Citgo
(U-Haul Neighborhood Dealer)

716 reviews

59 N Old Monticello Rd   Somerset, KY 42503
(South Hwy 27 Light 24)

(606) 679-1700

Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 5 pm
  • Sun: 8:30 am - 12 pm

Special Operating Hours

  • 1/24/2021: 9:00 am - 2:00 pm
  • 1/31/2021: 9:00 am - 2:00 pm

Contact Us

(606) 679-1700

59 N Old Monticello Rd
Somerset, KY 42503

Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 5 pm
  • Sun: 8:30 am - 12 pm

Special Operating Hours

  • 1/24/2021: 9:00 am - 2:00 pm
  • 1/31/2021: 9:00 am - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Lorretta S. 
Rating:
5.0

Customer did not leave a comment.

gary W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

jason R. 
Rating:
5.0

Very nice gentleman showed me where to park the equipment on return, fast and efficient no contact drop off, zero waiting. I'll be doing a return trip later and will definitely choose this location to pick up the equipment.

Stephen R. 
Rating:
5.0

Very professional and efficient. Thanks!

DENNIS B. 
Rating:
3.0

Was able to rent a one way truck with less than 3 hour notice. Everything went exceptionally smooth, truck was great, price was very fair. Very satisfied.

MARY L. 
Rating:
5.0

Customer did not leave a comment.

HAYDEN C. 
Rating:
5.0

Quicker check out

Charls H. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Excellent company

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Marcello J. 
Rating:
5.0

Customer did not leave a comment.

gene M. 
Rating:
5.0

Excellent service & very nice people

Lindon H. 
Rating:
3.0

The truck trailer was dirty when we picked it up. We didn't sweep it out when we returned it. We were charged 25.00 for not cleaning the trailer.

Ronnie D. 
Rating:
5.0

Customer did not leave a comment.

phillip D. 
Rating:
5.0

Customer did not leave a comment.

ELMER W. 
Rating:
5.0

Customer did not leave a comment.

kathy T. 
Rating:
5.0

Customer did not leave a comment.

kathy T. 
Rating:
3.0

Originally ordered trailer from another location nearer me. They were unable to get the ordered trailer because of competition among local regional territorialism. Location in next region had trailer I ordered but when I got there the agent noted it was rated higher than my bumper was rated so had to take a smaller trailer. That was a blessing as loaded the smaller trailer maxed out the pickup on the hills. Trailer overall was great.

LAWRENCE B. 
Rating:
5.0

Truck ran well and appeared physically clean, but a previous customer obviously had a dog in the cab, which stunk of wet dog hair. Five minutes after beginning to drive the truck, we started itching. This was mentioned to the manager, who was courteous and professional. The truck cab needs to be cleaned and disinfected. Thanks.

Robert M. 
Rating:
4.0

very pleasant and pofessioal service a very positive reflection on Hhaul !

Joseph C. 
Rating:
5.0

They were most helpful with a genuine concern for the customer!

Sam C. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Perfect

anthony C. 
Rating:
5.0

Customer did not leave a comment.

ISHMEAL J. 
Rating:
3.0

Phone answering skills needs improvement.

JUDY V. 
Rating:
5.0

Customer did not leave a comment.

ANGELA P. 
Rating:
5.0

This is an oversight on my part. They were extremely helpful during a most difficult time!

Mickey M. 
Rating:
5.0

Overall very satisfied with UHaul.

james V. 
Rating:
5.0

Customer did not leave a comment.

JENNIE M. 
Rating:
5.0

Customer did not leave a comment.

sharon H. 
Rating:
5.0

Always use Cooper Brother above and beyond quality service !!!

TIMOTHY C. 
Rating:
5.0

Customer service was excellent the guy was really nice and he was very helpful I would recommend it to anybody

Judson H. 
Rating:
5.0

Customer did not leave a comment.

susan H. 
Rating:
5.0

Customer did not leave a comment.

boyd M. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
3.0

Customer did not leave a comment.

Ariel H. 
Rating:
5.0

Can't think of anything..

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

katie C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Exelent

Jose V. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER N. 
Rating:
5.0

Customer did not leave a comment.

samuel H. 
Rating:
4.0

Customer did not leave a comment.

Steve P. 
Rating:
3.0

Employee was willing to wait a few minutes past closing time for drop off. I appreciated that!

KALEB M. 
Rating:
2.0

Customer did not leave a comment.

lisa F. 
Rating:
5.0

Customer did not leave a comment.

KAITLIN C. 
Rating:
5.0

VERT COURTEOUS!! Met me in the parking lot due to COVID 19... felt very comfortable!!

MIMI H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
2.0

Was overcharged, Was e-mailed a receipt in which can not be opened. I called the next day asked to please check the truck for my wallet, they said it was not there. Then I received a phone call from PA stating they found my wallet over 500 miles up the road in the uhaul truck. Again, they gave 1 price in person and inflated it after truck was returned. Uhaul is good, this location NOT!

DALLAS Q. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

JENNIE M. 
Rating:
5.0

Well pleased with service provided.

LUID F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

roger B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Floyd P. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

Jerry J. 
Rating:
5.0

I selected this location based on customer reviews. They did not disappoint. The owner was friendly and helpful. I was able to change my pick up day without any problems. Everything was quick and ready to go when I arrived.

Dawn C. 
Rating:
5.0

My first time renting one so my experience was awesome.

ANGELA C. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Such a nice helpful facility. Mr. Cooper was so kind.

debra V. 
Rating:
5.0

super easy/convenient

Kenny M. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Adam A. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Clinton G. 
Rating:
5.0

Superior

larry W. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

I have rented from this location several times Has always been great

Carson S. 
Rating:
4.0

Give a vet discount.

John K. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne C. 
Rating:
5.0

Customer did not leave a comment.

Douglas N. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Everything was great!

Danielle S. 
Rating:
4.0

Customer did not leave a comment.

Corey J. 
Rating:
5.0

I've dealt with him before too. Both times everything went smoothly. This time he went above and beyond to correct a mistake on my mileage/billing. I'd definitely use them again.

susan S. 
Rating:
5.0

Absolutely nothing,,,,,,If you are unhappy with the service that Tim provides you,,,,,then you are just a negative person. Tim has been wonderful to us over the years,,,,,we always rent from him.

REX P. 
Rating:
5.0

My original reservation location was extremely frustrating as I was unable to access UHAUL's pick up lock code because my phone was unabled for GEOLOCATION and this location was closed on Saturday, no person to assist and no wi-fi. Secondary location was available 2 hours later and was serviced in-person by a very nice, professional and efficient man. I DO NOT TRUST the critical reliance on technology for a process that is used rarely by most individuals.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Great guy to deal with.

jeff W. 
Rating:
5.0

Customer did not leave a comment.

maurice R. 
Rating:
3.0

After hours - closed

Leo J. 
Rating:
5.0

I will continue doing business with them as long as they are in business.

Ronda S. 
Rating:
4.0

Personally met in lot, quick efficient check in

William B. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
4.0

Customer did not leave a comment.

Jimmy R. 
Rating:
5.0

Very friendly and helpful . Will rent from again.

Miles F. 
Rating:
5.0

I needed a truck on short notice “ 3 days” where as I usually schedule to pickup a box truck rental 10-14 days out. Tim at Cooper Uhaul got me put together quick. I like dealing with Tim because I've never been disappointed with the service he provides. I know some folks have unfortunate events but a truck rental is usually cut and dry. Rental fees, price per mileage, taxes additional insurance and stopping to put fuel back in it where it was before you took it.. Your paying to rent a piece of equipment to move or haul something instead of having to buy your own. I always get the insurance when getting a truck because it's worth the peace of mind. A couple of times, Uhaul rerouted me to another dealer for equipment pickup due to logistics but that wasn't the dealers fault, I was still able to get what I needed, and I was still satisfied. We don't live in a perfect world but Uhaul definitely makes my life easier by offering to rent me equipment and Cooper Uhaul is the best choice for me..

chris D. 
Rating:
5.0

I've rented trucks from a lot of uhaul dealers but Tim at Cooper u-haul males it easy and his friendly down home appeal is what keeps me going back as a Return customer. He goes the extra mile to make sure your taken care of and he is in a great location..as long as I need a uhaul in the lake Cumberland area I'll continue to go back to Cooper Uhaul. He's the Best!!

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Didnt let know final cost on drop off.just charges on my card it wasn't much but still would of like to have known

TAMARA M. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Excellent service from Somerset will recomend to any and everyone. Thank you

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
No reviews have been submitted for this location.

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