Customer Reviews for Cooper Roofing Ltd
(U-Haul Neighborhood Dealer)

610 reviews

6603 67 St   Red Deer, AB T4P1A4

(587) 797-1739

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(587) 797-1739

6603 67 St
Red Deer, AB T4P1A4

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 9 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PATRICKS H. 
Rating:
5.0

Customer did not leave a comment.

T Reynaldo V. 
Rating:
5.0

Staff was pleasant, efficient and easy to deal with! The exterior of the trailer could have used a wash.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

few issues - traveled to Innisfail 1st to get a trailer and had flat tire on it so they sent me to this location. they had a trailer. The trailers do not have jacks on the hitch and are very heavy and awkward to move by yourself - end up with pulled back or pinched fingers. when i dropped it off next day had computer issues and took 40 minutes to check out - the area to park trailer in the back yard is full of deep holes and mud - got my shoes totally full of mud that packed into my truck and truck got muddy outside as well (20 dollar car wash required from that). They could use way more tie down areas in the trailers, 1 tire worn badly, should have spare tire for trailer and jack on the front so people do not hurt thier backs lifting the hitch from the ground to hitch.

Stanley K. 
Rating:
5.0

Customer did not leave a comment.

dawn O. 
Rating:
5.0

Amazing service! Would recommend this uhaul station over all else!

kristen P. 
Rating:
5.0

Very affordable and streamline. Why anyone would do a move not using this service is shocking to me.

Darren P. 
Rating:
3.0

Customer did not leave a comment.

Savanna F. 
Rating:
4.0

Don't charge me for two day when it should have been a one day rental.

Jennifer P. 
Rating:
5.0

The lady at this location was very friendly and helpful. She corrected the paperwork due to Uhaul system down when I picked the trailer up. Excellent job.

Blair G. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

It was a great time

Jared M. 
Rating:
1.0

When a cclient's renting a uhaul , do not pressure them to return it when there is an active credit card in file to return it

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Kelly T. 
Rating:
5.0

Customer did not leave a comment.

Garnett B. 
Rating:
4.0

Customer did not leave a comment.

heather B. 
Rating:
5.0

I've used this location twice now in the last two weeks and I can say they are the most understanding, genuine and amazing people ! They have been nothing short of amazing and this is the BEST location in Red Deer. They have made my moving experience a breeze and I will remember my experience with them forever. Thank you to you guys at Cooper Roofing. I'm sure I'll see you again but hopefully not too soon hahaha

Laree P. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Transaction was smooth and efficient. Stop was friendly and informative. I will definitely use this U-Haul branch again

David D. 
Rating:
5.0

Have more janets as customer reps ages fantastic

Edward J. 
Rating:
5.0

outstandibg service as usal

Scott C. 
Rating:
5.0

Moving is always stressful. The staff here are so friendly and accommodating , it actually makes that day a better one for us. Thanks to all. Wayne and Lonnie Fawcett Red Deer

Lonnie F. 
Rating:
5.0

Ensure truck is in better condition. The cup holder was broken so the second we got on the highway drinks spilled everywhere. Also it was a nightmare to drive back full on the highway. Really needs a alignment

Breanna P. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim A. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
1.0

The staff are not professional at all. I was told on 2 separate occasions that the roofing company was priority and they had to let me go. My reservation was processed incorrectly and the drop off location was also not entered correctly. I'm not sure if anything actually went well. The lady that was working on Saturday definitely tried to rectify the situation but the others were awful.

Kenneth K. 
Rating:
2.0

Given a trailer that was in a mud pool, with a bent hitch bolt, with a hole in the roof and dirty inside. They swap out the trailer and rep that did so was fantastic, we just lost an hour and a half of time.

Mark K. 
Rating:
5.0

There's nothing to improve on. The staff were amazing to deal with. Even with last minute changes. They helped make moving day run smoothly!

Kori C. 
Rating:
5.0

Customer did not leave a comment.

Lenny G. 
Rating:
4.0

Customer did not leave a comment.

sy Ian D. 
Rating:
5.0

We have had a great experience every time we use this location.

Second Chance C. 
Rating:
3.0

Customer did not leave a comment.

richard R. 
Rating:
5.0

Customer did not leave a comment.

Annabelle M. 
Rating:
5.0

Customer did not leave a comment.

sherry D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
4.0

Ensure add on equipment and servicing of the trucks is kept up to standard

Derek C. 
Rating:
5.0

Customer did not leave a comment.

Karolyn O. 
Rating:
5.0

Very friendly gal help us on pickup and drop off !

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim A. 
Rating:
5.0

This was a one off... The first van had a low pressure turn engine off light and the second had 6 blankets in it from the last user and I swept it out before and after I used it... Tara was excellent as usual... I have another truck booked for this Saturday

Michael E. 
Rating:
5.0

Well located, easy to find.

lindsey L. 
Rating:
5.0

Customer did not leave a comment.

April P. 
Rating:
3.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Great customer service. Very accommodating!

Cyle F. 
Rating:
4.0

Easily were able to drop off keys and were informed that we were good to go.

DESTIN M. 
Rating:
3.0

Not really a bad thing but the girl at the desk took my word that the gas was where is needed. And she didn't have a credit card from me to charge extra if it hadn't been? I had made sure that the gas was actually a bit more than when I got it but maybe u are loosing gas or money when things aren't being checked upon arrival/return?

Brett G. 
Rating:
3.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

At this location you don't need to do a thing . The lady was an absolute fun and professional. Very good experience. One suggestion Find more fantastic people like her to rep U-Hail locations .She does it right

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Dylan S. 
Rating:
5.0

Customer did not leave a comment.

Momodou K. 
Rating:
2.0

The rental process was super rushed and I was booked at the same time as IT was doing maintenance work. This made it so that they rushed and missed informing me on things that, in the end, cost me a lot more. I am less than impressed.

Nolan W. 
Rating:
3.0

Customer did not leave a comment.

Ioannis G. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

i would consider this location a model location. two thumbs up to them and thank you for everything.

Mark R. 
Rating:
4.0

I asked for a unit with winter tires as we were driving thru the mountains. Not the case.

PATRICIA B. 
Rating:
3.0

Customer did not leave a comment.

Wes C. 
Rating:
1.0

We were not charged what we were quoted at all. The $19.95/day is apparently only for a 4 hr day not a whole day, which is not made clear. We were charged insurance which we were told upon reserving the vehicle that we would not have to pay if we had commercial insurance coverage for rentals - which we do. Upon pick up, the vehicle still had garbage in the doors from the previous rental and there was 3" of snow and ice on the windshield with no offer to remove it or anything to remove it with. VERY POOR CUSTOMER SERVICE!

Stanley M. 
Rating:
5.0

Friendly, personable receptionist. Easy, smooth transaction. Excellent service!

Robert N. 
Rating:
5.0

This location is always amazing to deal with but I have found that no matter where you get the equipment from it is always in rough shape and poorly maintained. Seems to be just a uhaul thing.

Vanessa H. 
Rating:
5.0

Very knowledgeable and professional. Made the experience pretty stress free.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Thank you for all the explanations and great service.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

The location was great, but the booking system and communication between UHaul and Cooper Roofing was not. Cooper Roofing did not have my reservation on its system and nobody was there at my reservation time so I could get the trailer. Luckily, the owner stopped in and found me waiting in the parking lot, and then called someone else to complete the check-out process. She said there were no reservations on her screen when she left at 3pm. I made the reservation for 3.45pm around 11am. I was then asked to return it early as there was another renter the next day. When I did return it early, the attendant said there wasn't another renter. This isn't the first time something has screwed up with the technology around the app, taking pictures, making reservations, etc. I still haven't had an incorrectly charged insurance fee from a prior rental refunded and have asked 3 times. If there was a competitor, I'd try them out. In summary, the location is great, but the booking process is terrible.

Mitchell S. 
Rating:
5.0

Everything went good

Richard P. 
Rating:
4.0

Customer did not leave a comment.

Barb D. 
Rating:
3.0

I thought the service was ok, appereciate that you have this service. Was a good truck to use. Thank you.

don F. 
Rating:
5.0

Customer did not leave a comment.

Dylan S. 
Rating:
4.0

It was a very smooth process all around. Professional, courteous staff and clean equipment. I will happily rent from here again.

Lyndon N. 
Rating:
5.0

Customer did not leave a comment.

Jeanne J. 
Rating:
1.0

I left a bag in my truck and called immediately to let the location know. They called the next day and said it wasn't there. Called back a few days to say it was found later. I won't and picked it up today and the copper Roofing staff took all the cash out of the bag and left $10. This was the absolute worst move of my life and you have lost a customer. I won't ever use Uhaul again. You are still trying to charge me for what ylu promised covered and I was stolen from.

Roxanne P. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Wonderful friendly prompt service

Shena B. 
Rating:
3.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Just walked in and the 2 young ladies were very efficient and helpful to get mecon my way

Earl P. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Friendly staff. Great service!

Joseph K. 
Rating:
5.0

Great and friendly people, great service! Highly recommended!

Jonathan B. 
Rating:
3.0

Customer did not leave a comment.

Anne G. 
Rating:
3.0

We booked to pick our truck up at 9:30am. We had people driving up from Calgary to help. We had multiple appointments booked to make it work. We had a time arranged with landlord for walk-through based on a morning truck pickup. We were notified on Friday night that we could only pick up at 1:30pm. This completely derailed our entire day. Our help had to re-arrange childcare. Needless to say I'm extremely disappointed in Uhaul. I will not use this service again unless I can be guaranteed a pickup time.

Timothy S. 
Rating:
5.0

Was a great experience Friendly people and swilling to help where they can.

Diane W. 
Rating:
5.0

Windshield could have been cleaned

John K. 
Rating:
5.0

Customer did not leave a comment.

Kory D. 
Rating:
3.0

Customer did not leave a comment.

Cedomir G. 
Rating:
5.0

Customer did not leave a comment.

christina S. 
Rating:
5.0

outstanding service the best in red deer i tell wverybody to rent from cooper roofing locaton thx

Scott C. 
Rating:
5.0

Staff at this location was courteous, helpful, humorous and friendly, I already have recommended this location and will use it again, I have nothing negative to say about their service, thank you again!!

David Peter K. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Jeanette was very professional and helpful through out my experience..i would recommend them for any move big or small

Mario T. 
Rating:
5.0

Very friendly and helpful. Made. Our experience a very positive one. Thank you.

Tanner C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Excellent knowledgeable service. These people care about their customers. Highly recommend.

Edward N. 
Rating:
3.0

Customer did not leave a comment.

dennise A. 
Rating:
5.0

Customer did not leave a comment.

Narinder S. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Kristie H. 
No reviews have been submitted for this location.

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