Exactly what I needed to get the job done! Easy pick-up and drop off .
Lisa R
Customer Reviews for Cooper Roofing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have never received anything but excellent service from this location out of Cooper's Roofing
Pamela MA warm friendly staff. Nice to have a direct line to book not an automated phone service makes the experience so much easier. Thank you
Dale GThe car hauler straps were a bit worn, but when I checked back the clerk mentioned they were scheduled for replacement by the tech. The trailer was dirty, but it did not affect performance of the unit. The roads this week are wet and muddy from melting snow / spring road conditions.
Steven F1 bag of 6 blankets could not be used as they were wet. Still had physical snow inside of them.
Shaine HStaff were pleasant to deal with and efficient. Very good service!!
Mike REasy and fast service and not hard on the pocket. But worked amazingly.
amy sFrist if all truck was filthy smelled of cigarettes with mud and coffee spilled all over the interior empty smoke pack and coffee cups left in cab windshield was badly cracked and grinding on the Highway when we went to rent it the truck was parked in deep snow and Buried under a foot of snow. Rental place did not have a snow brush or scraper.
ROBERT NThe truck came back from a previous renter and I'm not sure if it came back late but it was filthy inside. Then, whoever had it was wearing so much cologne or perfume that it smelled really bad and strong. I had to have the windows rolled down the whole time I was using it. Good thing it was a warm day. I guess there wasn't another truck avaiable for me to use. I wasn't impressed and probably won't use this location again.
Barbara WClean it, it was cold out so I understand why it was not.
Don WI have used the Cooper Roofing location twice now, the lady at the desk was fast and really pleasant to do business with, she was super patient with me despite some poor planning on my part, I highly recommend this location
Grace AGood location
Oscar RHave vehicle ready and clean; and brought up to front ready to go.
larry bI originally rented a 15 foot truck from this location upon picking it up. Someone had notified me that they did not have the truck I ordered they would give me a bigger one for the same price which was fine. We went to pick it up from this location at Cooper roofing. However, once we got it to The location of loading and opened up the back of the truck. It was full of shit. There was still a sofa left in it garbage left in it kids toys left in it, etc. so we took it back only then to be told once again, they could give us another truck, but we would have to traps through the snow And brush it off ourselves as the secretary was not able to leave the desk. We were finished our move early. Returned the truck only to find out that they had billed me more than my original bill. Still waiting on someone to call me back to resolve this issue.
Marcy SThis is our second time moving and renting through Cooper Roofing, I have recommended them multiple times and will continue to do so. They staff is lovely and the equipment is excellent.
Terrill YPassenger side windshield wiper was broken, and washer didn't work on the drivers side. It was a very slushy day, so this presented a significant problem. Also, the gas tank was empty when picked up, and after putting $165 worth of fuel into the truck, and returning the truck with 3/4 of a tank left I received no further gas credit.
George CEasy breezy. Good people
Marshall CTrailers are parked in a poor place to hookup. First trailer ½ the ights wound not work. Second trailer ¾ of the lights worked. I guess that was good enough 😔
Ryan IThe rental unit was buried in snow when I picked it up Ice build up everywhere On arrival I had to pay additional charges for extra mileage due to misleading information given from office clerk at pick up Extra 51 miles or approx 80 km on a straight drive through the prairies with no chance of a detour Unacceptable management and by the way they cannot check GPS on trucks to confirm travel path in a dispute on mileage so essentially you have to choice but to pay for their mistakes I do not recommend this outfit to anybody
Colleen Rgive the customer a little deal when they bring trucks back with no incidents cleaned out ready for next customer dont charge them a misley 15 bucks
DARRELL TThe truck was in awful shape, very dirty, the wipers didn’t clean the windshield making it extremely difficult for the driver to see out if on a snowy blowy day. I’ve used uhaul quite a few times, first time being disappointed.
Holly MI rented a 15 foot truck which I couldn't actually get easily from the parking spot. Had to go into the yard, circle and drive out. If the yard had been closed would have been a bit of a problem. Otherwise everything great there!
Chris MThe only complied is they changed my drop off location and did not let me know.
Theresa WThe trailer had an issue due to bumpy roads and the wiring broke near the connection to the frame. I was in my destination U-haul could have saved a call out on Saturday by letting me drop it off where I was. But overall a good experience.
Daniel AThere was sugar in the bottom of my truck which sratch all my furniture the lock wasn't in mailbox no answer phone app was working and they try charging me more the agreed on said they would call back never did
Shylyne BWhen I picked the truck up they said it had 3/4 tank of gas and I had to return the same amount of gas but it only had 5/8 of a tank of gas in it so I put more gas in it than was in it( almost 3/4 tank) and on the final bill they charged me an extra $11 gas fee.
ted kno customer service.
Victor AI appreciated how the woman at the front desk could accommodate me when things weren't lining up according to plan, and stayed super calm and friendly through the process.
Jenna GThanks for the friendly, helpful service!
Jim PPut marker stickers where there’s damage on the truck
kelly jVery friendly service...big thank you to this team :))
Michael SLady at the front counter was very pleasant and helpful.
Gregory DIt was disappointing when I did not get an discount because I could not make the trip to Edmonton due to poor weather. I only had the trailer for 3 hrs.Perhaps I can get a small discount on my next trailer rental ?
Trevor CFriendly staff. Great location. Smooth return. Would use again.
Darren GAwsome service!
Andrew LEverything was fabulous. This location is always 100.
Angel KIt was excellent. I forgot my phone in the truck. It was closed but someone was working inside. He got me the key back and I got my phone.
Mike Bwe accidentally went to wrong drop off location and she went above to make sure we could still drop off here. thank you.
Michael DGreat front end staff Love her
Kristina HNo complaints
Timothy ARented from there a few times this year. Just great every time.
Jeanpierre MDesignated parking signs
Justice RVery easy return and very friendly staff member there on a Sunday
Michael BFive stars very great service
Hailey HDuring the getting information process before someone actually commits to renting, ensure they know the permissions re name of person making the commitment and who will be doing the actual driving of it and what's involved if the driver isn't the person making the rental.
Teresa Vnothing, everything worked well
carolyn mGreat staff at this location also very easy to get in and out of.
Leonard KOnly concern was that one of the tail lights wasn’t working.
Sarah HGreat customer service, Jennifer is extremely knowledgeable and I loved her upbeat attitude!
cj ogreat staff very helpful
David WThe box was not opened and examined.
Jerry PGreat experience! Amazing customer service!
Katrina MThe lady there was amazing and very friendly! I would definitely recommend her to others.
Jennifer T