Customer Reviews for Cooper Roofing
(U-Haul Neighborhood Dealer)

1,107 reviews

6603 67 St   Red Deer, AB T4P1A4

(587) 797-1739

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: 9 am–3 pm

Services at this Location:

Contact Us

(587) 797-1739

6603 67 St
Red Deer, AB T4P1A4

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: 9 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Blaine H. 
Rating:
4.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

I have used the Cooper Roofing location twice now, the lady at the desk was fast and really pleasant to do business with, she was super patient with me despite some poor planning on my part, I highly recommend this location

Grace A. 
Rating:
4.0

Good location

Oscar R. 
Rating:
5.0

Customer did not leave a comment.

Gregory Peter C. 
Rating:
3.0

Have vehicle ready and clean; and brought up to front ready to go.

larry B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

I originally rented a 15 foot truck from this location upon picking it up. Someone had notified me that they did not have the truck I ordered they would give me a bigger one for the same price which was fine. We went to pick it up from this location at Cooper roofing. However, once we got it to The location of loading and opened up the back of the truck. It was full of shit. There was still a sofa left in it garbage left in it kids toys left in it, etc. so we took it back only then to be told once again, they could give us another truck, but we would have to traps through the snow And brush it off ourselves as the secretary was not able to leave the desk. We were finished our move early. Returned the truck only to find out that they had billed me more than my original bill. Still waiting on someone to call me back to resolve this issue.

Marcy S. 
Rating:
5.0

This is our second time moving and renting through Cooper Roofing, I have recommended them multiple times and will continue to do so. They staff is lovely and the equipment is excellent.

Terrill Y. 
Rating:
2.0

Passenger side windshield wiper was broken, and washer didn't work on the drivers side. It was a very slushy day, so this presented a significant problem. Also, the gas tank was empty when picked up, and after putting $165 worth of fuel into the truck, and returning the truck with 3/4 of a tank left I received no further gas credit.

George C. 
Rating:
4.0

Customer did not leave a comment.

pat L. 
Rating:
4.0

Easy breezy. Good people

Marshall C. 
Rating:
5.0

Customer did not leave a comment.

Parampreet S. 
Rating:
3.0

Trailers are parked in a poor place to hookup. First trailer ½ the ights wound not work. Second trailer ¾ of the lights worked. I guess that was good enough 😔

Ryan I. 
Rating:
5.0

Customer did not leave a comment.

Miles M. 
Rating:
1.0

The rental unit was buried in snow when I picked it up Ice build up everywhere On arrival I had to pay additional charges for extra mileage due to misleading information given from office clerk at pick up Extra 51 miles or approx 80 km on a straight drive through the prairies with no chance of a detour Unacceptable management and by the way they cannot check GPS on trucks to confirm travel path in a dispute on mileage so essentially you have to choice but to pay for their mistakes I do not recommend this outfit to anybody

Colleen R. 
Rating:
4.0

give the customer a little deal when they bring trucks back with no incidents cleaned out ready for next customer dont charge them a misley 15 bucks

DARRELL T. 
Rating:
3.0

The truck was in awful shape, very dirty, the wipers didn't clean the windshield making it extremely difficult for the driver to see out if on a snowy blowy day. I've used uhaul quite a few times, first time being disappointed.

Holly M. 
Rating:
3.0

Customer did not leave a comment.

Alan S. 
Rating:
4.0

Customer did not leave a comment.

Duane S. 
Rating:
3.0

Customer did not leave a comment.

Ian J. 
Rating:
4.0

Customer did not leave a comment.

Darryl B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

I rented a 15 foot truck which I couldn't actually get easily from the parking spot. Had to go into the yard, circle and drive out. If the yard had been closed would have been a bit of a problem. Otherwise everything great there!

Chris M. 
Rating:
4.0

The only complied is they changed my drop off location and did not let me know.

Theresa W. 
Rating:
4.0

Customer did not leave a comment.

Calvin J. 
Rating:
5.0

Customer did not leave a comment.

Miles M. 
Rating:
4.0

The trailer had an issue due to bumpy roads and the wiring broke near the connection to the frame. I was in my destination U-haul could have saved a call out on Saturday by letting me drop it off where I was. But overall a good experience.

Daniel A. 
Rating:
1.0

There was sugar in the bottom of my truck which sratch all my furniture the lock wasn't in mailbox no answer phone app was working and they try charging me more the agreed on said they would call back never did

Shylyne B. 
Rating:
5.0

When I picked the truck up they said it had 3/4 tank of gas and I had to return the same amount of gas but it only had 5/8 of a tank of gas in it so I put more gas in it than was in it( almost 3/4 tank) and on the final bill they charged me an extra $11 gas fee.

ted K. 
Rating:
2.0

no customer service.

Victor A. 
Rating:
5.0

I appreciated how the woman at the front desk could accommodate me when things weren't lining up according to plan, and stayed super calm and friendly through the process.

Jenna G. 
Rating:
4.0

Thanks for the friendly, helpful service!

Jim P. 
Rating:
4.0

Put marker stickers where there's damage on the truck

kelly J. 
Rating:
5.0

Very friendly service...big thank you to this team :))

Michael S. 
Rating:
5.0

Lady at the front counter was very pleasant and helpful.

Gregory D. 
Rating:
2.0

Customer did not leave a comment.

Stacey F. 
Rating:
5.0

It was disappointing when I did not get an discount because I could not make the trip to Edmonton due to poor weather. I only had the trailer for 3 hrs.Perhaps I can get a small discount on my next trailer rental ?

Trevor C. 
Rating:
5.0

Friendly staff. Great location. Smooth return. Would use again.

Darren G. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Awsome service!

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Beverly K. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Everything was fabulous. This location is always 100.

Angel K. 
Rating:
5.0

It was excellent. I forgot my phone in the truck. It was closed but someone was working inside. He got me the key back and I got my phone.

Mike B. 
Rating:
5.0

we accidentally went to wrong drop off location and she went above to make sure we could still drop off here. thank you.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Jerry K. 
Rating:
5.0

Great front end staff Love her

Kristina H. 
Rating:
5.0

Customer did not leave a comment.

Brandon A. 
Rating:
4.0

Customer did not leave a comment.

dawn G. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
3.0

Customer did not leave a comment.

Stephan N. 
Rating:
5.0

Customer did not leave a comment.

Jason Q. 
Rating:
5.0

No complaints

Timothy A. 
Rating:
5.0

Rented from there a few times this year. Just great every time.

Jeanpierre M. 
Rating:
5.0

Customer did not leave a comment.

Darren P. 
Rating:
3.0

Designated parking signs

Justice R. 
Rating:
5.0

Customer did not leave a comment.

THOMS J H. 
Rating:
5.0

Very easy return and very friendly staff member there on a Sunday

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Leonardo P. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Garth D. 
Rating:
5.0

Five stars very great service

Hailey H. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

During the getting information process before someone actually commits to renting, ensure they know the permissions re name of person making the commitment and who will be doing the actual driving of it and what's involved if the driver isn't the person making the rental.

Teresa V. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Briana D. 
Rating:
5.0

nothing, everything worked well

carolyn M. 
Rating:
5.0

Great staff at this location also very easy to get in and out of.

Leonard K. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn W. 
Rating:
5.0

Only concern was that one of the tail lights wasn't working.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Tony J. 
Rating:
5.0

Great customer service, Jennifer is extremely knowledgeable and I loved her upbeat attitude!

cj O. 
Rating:
3.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

great staff very helpful

David W. 
Rating:
4.0

The box was not opened and examined.

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

calvin M. 
Rating:
5.0

Great experience! Amazing customer service!

Katrina M. 
Rating:
5.0

The lady there was amazing and very friendly! I would definitely recommend her to others.

Jennifer T. 
Rating:
4.0

Customer did not leave a comment.

DAN M. 
Rating:
3.0

The rental pick up is close to your workplace and this is why we select it. The office staff are very helpful and make the pick-up and drop quick. Areas for improvement at this time would be the cleanliness of the vehicle. The truck rental prior to me had used the truck in mud and this was evident by the interior of the vehicle.

Red Deer C. 
Rating:
3.0

Customer did not leave a comment.

Mason L. 
Rating:
3.0

Customer did not leave a comment.

Hannah O. 
Rating:
5.0

Very good service

Rajveer K. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

China B. 
Rating:
4.0

Customer did not leave a comment.

Renee W. 
Rating:
5.0

Customer did not leave a comment.

Jack W. 
Rating:
5.0

Customer did not leave a comment.

SHAWN D. 
Rating:
3.0

Customer did not leave a comment.

Aleena W. 
Rating:
5.0

Originally I booked online and pick up at 4770 Riverside Dr Red Deer, AB T4N2N7 for 12:30pm , at 11:30am She called me and said there was a double booking for the 6x12" trailer and cannot accommodate me they had no 6x12' in town , they only had the 5x8"and I had to get it. So I went to the location and waited for 10 mins there was no one, a lady was also waiting to pick up her unit. I called 1-800- U haul and an agent help me & said that he found a 6x12" in cooper roofing and booked it for me right away. I picked up with no issues and return the unit. I would never go deal with the riverside location again. Thanks to the lady at Cooper Roofing for helping me out.

Angelo P. 
Rating:
5.0

The only U-Haul dealer I want to ever deal with. They make it happen and as a class one operator of 20 years I can't say that their rentals are in amazing shape, well maintained and user friendly for anyone that do not have experience with any large cubed vehicles. Over the years they have never let me down and if you want professional advice and skilled professionals in roofing Cooper Roofing are by far the most honest and professional I have worked around and used. They truly are what you should experience at a rental location for U-Haul. Some other locations should take lessons from this location. Lacombe was a great location as well to just speak with. Sincerely one very happy customer, Valerie Pardy 587-876-9927 (cell)

Valerie P. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

All was good the ladies helped me were very friendly and helpful I will go back there anytime if I have to

Rovinish C. 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

I thank you for helping me out in the confusion In the booking. Truck ran great. See you again

cliffton H. 
Rating:
5.0

The truck pulled to the left on highway,it was hard to keep in the lanes so driving was slow and the seats was like riding on a old tractor know comfort, back is sore,in stead of an hour and half took 2 hours and 15, the load in the was not even close to capacity, of all vechiles which I have rented from you was the worst, this vechile maybe great in city but not on the highways

Malcolm C. 
Rating:
3.0

It was easy as pie!

Shauna S. 
No reviews have been submitted for this location.

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