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STEVEN A
Customer Reviews for Coopers Osage Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nobody there when they stated they woiuld be open. Did the app return and when I had to go into the settings on my phone to allow the camera, I could not get back to the return screen to add the photos. It stated that the return was complete. The app needs some work.
ROBERT CEverything worked well and drove well. The interior of the truck cab could have been cleaner. A lot of dog hair in the seat crevices.
Lona RStaff was very helpful and it only took about 10 minutes to complete the rental process in the facility.
RICHARD SVery professional. Very helpfull. Very friendly. Very accommodating. I would most definitely recommend this location. It is always my preferred location.
MARY NDropped off after hours so did not meet any employees
Irvin BThis was the best Uhaul experience I have ever had, and I have rented a lot of Uhaul s!!! The truck was pristine! The customer service was outstanding! I don't know if Uhaul gives out awards to rental locations or customer service folks, but if you do this location and the people there are highly deserving!!!!!
Tom SExcellent customer service and very clean truck! Very much recommend !
Judy KWas quick and easy rental.
michael mCost! Mileage is a killer! Our rental was less than $70 but mileage at $1.19 a mile left me with a $450 charge! Plus fuel? Won't be doing this again. Buying my own moving truck.
Clifford PNothing
John JTruck smell inside the cab was extremely horrible. The windows were down throughout the time i was in transit. The ride was rough. Infact the truck didn't make it back to the agent due to a breakdown. In addition to the poor customer experience, the agent is tucking on extra fees on my final invoice. I'm getting charged a cleaning fee and the rental fee was changed from $19.95 to $39.99.
Ronald TVery professional
deb ROne minor improvement: clean the insides of the windows.
Robert HSuper fast and great service! It was not expensive at all. I was expecting to spend way more than I did. I have zero complaints and will definitely refer some people your way if they ever need to move!
Casey OMarty at Coopers was great, knowledgeable and super friendly.
Jim KThis was a holiday weekend and Marty was very helpful and willing to accommodate us to get moved. Excellent experience!
Karen DMarty was great
Mark WOnly issue we had was it was raining during our move and our mattress/box spring got a little damp and some of the boxes in mom's attic got wet. No damage just wet boxes making it harder to carry the boxes hoping the bottom didn't give out. Other than that all good and move was successful!
Sue GNo communication on up charges
Tyler MMy first UHAUL rental. A very good experience.
Richard MCoopers we’re very easy to work with, they made it very smooth and went out of their way to accommodate my work schedule. Highly recommend.
ROBERT RAble to return unused packing materials for refund.
DENNIS LVery helpful staff - they even got a trailer for me when my online reservation didn’t go through (my fault).
David RMarty was highly professional in every sense and walked through the points I needed to know.
Bruce FVery easy rental process.
Jerry RNothing
Jeffrey SWhile this location was fine, it was NOT where I made my reservation. I was called the day before pickup and told my original pick up location didn't have the size truck I reserved and I had to drive to another city 70 minutes away for pickup! Not a fun way to start a move.
Bryan CThey were very nice and polite.
Sandra DExcellent helpful would recommend and you them again.
Linda OHelpful people.
Glennis KFriendly small town people. Great cargo trailer in good shape.
Kevin BNone this dealer was very nice to deal with and very helpful at moments notice. I thank him 🙏
RAYMONDM BGreat service
Daniel NMy cellphone had slipped through an opening above the console and into an engine access area. The young woman who checked me in returning the truck was able to get it for me. That was service above and beyond!
David RVery Helpful People
Kevin WThe lady was very helpful & was able to guarantee a trailer... very pleasant experience.
JOHN BVery helpful people
JOEL YVery good location.
Jonathon N