Customer Reviews for Coopersburg Auto Parts
(U-Haul Neighborhood Dealer)

Rating:

3.0

I was charged significant late fees when the online rental experience only allowed me to select 24 hours. I hit traffic coming back from my destination and did not have my charger to call the establishment. I have rented Uhauls many times and never was charged so much so I will never use that location again. I picked up on a Sunday using the mobile app so no one was there to advise on the 24 hour limit, when I brought that up on the return of the truck, I was told to contact Uhaul and they could possibly fix that for me, yet I was clearly charged anyway

Rating:

1.0

Being blamed for a light I never broke. There hardware rivets did not hold light properly.

Rating:

5.0

Easy getting tow dolly and great help and exp

Rating:

2.0

I was left with 1/16 of a tank of gas and had to go out of my way to the first gas station in order to just drive it anywhere I spoke to a Uhaul Representative about reimbursement for the extra gas that I put in and haven’t heard a word back. Received no confirmation from Uhaul about my request This is inexcusable!!!!

Rating:

5.0

disappointed, service was great. friendly, but upon reserving, I declined safe coverage, but was charged 15$ anyway

Rating:

5.0

Very pleasant in all ways.

Rating:

1.0

They charged me for fuel when it was right were it was when I picked it up and when I went in to explain this and showed them a photo I took they said they couldn’t find any information at this time. Seems a little fishy to me. I have proof and I received no help so do I need to go higher. Yes they were pleasant, just need to do their job and respect the customer when explaining the dispute. Oh by the way I am not done trying to get my fuel charges back.

Rating:

5.0

Everything went like clockwork. This location was convenient, the staff was well versed with the procedures. I was in and out quickly at both the pick up and return. I did use the app to check in to save time.

Rating:

3.0

Location needs to add a second lockbox if they’re going to rent multiple trucks at the same time. The pick up experience was truly horrible. It took me 45 minutes to pick up my truck.

Rating:

5.0

great people

Rating:

2.0

Clean the truck and get a better representative for that location.. my original reservation was amended to that location and set for 1:30 pm pickup, I arrived at 1:35 due to traffic on the way and there was no one there after about 30 minutes or so I was finally able to get the representative on the phone and she tried to charge me $20 more for the rental and tried to fight with me about it even after she wasted my time and caused me to be late for my appointment.

Rating:

5.0

10/10 great experience, Everything was clean and ready for me! The U-Haul rode great and had 0 complications.

Rating:

5.0

Great family owned business, courteous staff and quick easy drop off.

Rating:

5.0

Nicole was awesome and very helpful! Overall, our experience was excellent and during a stressful time in our lives you all added calm - THANK YOU!

Rating:

5.0

No improvement needed. Excellent customer service experience!

Rating:

5.0

Very tight space to park bigger trucks but otherwise it is good one

Rating:

5.0

Very helpful and friendly

Rating:

2.0

Took 1 HR to get the truck when I already had a reservation and was over charged 10 miles. called about it but never got a return call.

Rating:

5.0

NA

Rating:

5.0

Super fast, easy to work with, and friendly

Rating:

4.0

drop off went well. Staff was friendly and nice.

Rating:

5.0

Personal made you feel right at home and you"ve been long friends.

Rating:

5.0

They were great! Much more helpful than my call to the regional office from me to find a 5x8 size I wanted. They didn't explain a 5x9 ramp trailer was not enclosed! Original pick up was Plymouth street Allentown - 5x8. Ramp trailer 5x9 in Hellertown, I didn't want a 6x12 trailer, which really decreased my gas mileage! 3rd option was Coopersburg. I'm very dissatisfied - and feel I should be somewhat compensated for extra gas money I spent- considering I booked trailer weeks in advance!

Rating:

5.0

Staff was friendly and rental was easy.

Rating:

1.0

I selected mobile check-in, but the process didn't work very well. I had to retry the link from my reservation email numerous times only to have it timeout or say that something else had gone wrong. Furthermore, despite my 9am reservation, there was no one at the location to give me the key to the truck after completing my sign-in. After about 30 minutes of waiting, someone finally arrived. Next, the initial mileage and gas tank level were incorrect. Thankfully, I took a picture when I first got in the truck and before I left. I was incorrectly charged for going over the mileage allotment when that was not the case. I sent a message to the email noted on my receipt for issues with the bill, but the email address is not valid. I'm pretty disappointed with my U-Haul experience.

Rating:

2.0

I had 24/7 pick up, drop off. The process for approval stinks. Finally got through that with all of the pictures. Open the box where the key was supposed to be and there was no key. Thankfully someone was working at the location and went inside and emerged with the key.The drop off wasn't any easier. No place to park because there was a trash truck blocking the parking spots so I parked the return in the weeds out back. Then spent another 20 minutes taking pictures. The fact that you pay the $30 rental and $1.50 per mile is price gouging when you have to pay $112 to refill the fuel tank when your done. Totally not worth it. I'll take 9 trips with my SUV next time for all of this cost and hassle. Welcome to age of technology and crappy overpriced service. Thank you U-haul. By the way, don't call me. Said all I need to say.

Rating:

2.0

Have someone available to answer the door or at least the phone when you are open.

Rating:

5.0

PICKUP location was wonderful, helpful. a joy to do business with.

Rating:

5.0

Equipment was all ready to go on time and all the information about the rental was explained clearly which made it a very easy pickup/drop off. I would definitely use this location again to rent from U-Haul.

Rating:

5.0

Great location and friendly customer service and support. Wouldn’t hesitate to rent from this location in the future and would recommend them highly.

Rating:

5.0

The U-Haul phone customer service is rude and inefficient. But coopersberg auto is amazing!

Rating:

4.0

Assistant was helpful and understanding. Drop off was super easy.

Rating:

1.0

Firstly the location was tiny and the lady there wasn't helpful at all. She apparently added the $70 insurance without even asking me. Didn't discuss price or anything but I needed to leave because I was on a time hack for traveling. As soon as I left the lot the trailer was making alot of noise. So I pulled over and saw the fender was loose. I took it back and she "tried" to fix it for about 2 minutes. And told me to take it 30 min north somewhere else because they didn't have time. They were a freaking auto shop on the side of the highway and couldn't fix it?! I was forced to tske it because they only had 1. Ontop of that the chains were too loose and dragging and when I hit home I had to ask my neighabor for tools to fix YOUR trailer so I can hit the road safely and it literally took 15 min with some crappy hand tools. Plus the trailer was extremely loud no cushion for the ramps to dull the noise. And half way through my trip the trailers right blinker went out so I got pulled over in TN but lucky the cop was a nice guy! AND lastly when I went to turn it it at the agreed location the lady at that shop said we don't tske tow dolly u need to take it to a different location! Absolutle worst experience ever. I want to talk to management because every step of this experience was absolutely a nightmare!

Rating:

3.0

The people in the store were delightful to work with. The cab of the the truck was not cleaned out or wiped down, but we did pick the truck up 3 hours early.

Rating:

5.0

Nothing, they were perfect!

Rating:

5.0

I was supposed to pick up with mobile app. App froze during pick up. The woman behind the counter was amazing in helping me complete the pickup.

Rating:

5.0

NICOLE DID A GREAT JOB. WE HAD TO EVACUATE FROM HURRICANE IDA AND WE NEEDED ASSISTANCE. SHE IS GREAT.

Rating:

5.0

Very helpful and super nice staff! Has to be the best customer service experience I've ever had with any uhaul or rental company. Thank you again!

Rating:

5.0

I made my reservation online drove a half hour north to Allied Auto on Emmaus Avenue in Allentown to pick up a trailer that I had reserved. Upon getting there I was told that they’ve never even rented trailers for you only trucks. My time is valuable. The whole reason I was renting the trailer was to pick up something I wanted purchased but by time I figured out where you had a trailer by using the telephone, not your website the seller has sold the item to somebody else so it was a complete waste of my time and day!!! The folks at Coopersburg Auto are a great Uhaul dealer. Your website cost me time, money and aggravation.

Rating:

4.0

The truck was great everything else was fine would have rather had a paper receipt when I left though

Rating:

5.0

great experience

Rating:

2.0

The dolly and blankets I payed for were not in the truck as promised. They are refunding. But the move was much more difficult without the blankets and my furniture could have been damaged.

Rating:

3.0

No confirmation for dropping off the trailer.

Rating:

1.0

The women at the drop off was very friendly and helpful, but the location is entirely TOO SMALL. It took quite some time and effort to maneuver a Silverado 2500 truck with an auto trailer in order to back the trailer into a parking spot. It was done, but the location is NOT large enough for what they are tasked with doing for Uhaul

Rating:

5.0

Order pad but they didnt have any; should let customer know so they can plan accordingly

Rating:

3.0

Truck was muddy on inside when picked up. Other than that, no real issues

Rating:

3.0

Very unhappy qouted one price got changed another. Was not told to bring truck with gas up to were it started though I had to return it full. So payed for gas I didn't use.