Customer Reviews for Coopersburg Gas & Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Coopersburg Gas & Mart

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Randy F. on

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Customer did not leave a comment.

jerry S. on

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My complaint is with UHaul corporate and scheduling--not the gas station location. Originally scheduled for Hellertown PA pick up 8AM--rec'd text message to go to Coopersburg PA @ 9AM to get vehicle. Call UHaul 1-800 to try and find a truck closer than Coopersburg--4 dealerships in Easton PA only 15 minutes away from me. Get passed from person to person with "you called the wrong office" response as the UHaul 1-800 number rolls to around the country if one office busy. After speaking with at least 6 different reps, , I give up and resign myself to having to go to Coopersburg PA.. Saturday morning--now I am an hour behind schedule and it's 20 minutes further away. Lose another hour round trip to location. Get to Coopersburg and attendant tries to be helpful, but is confused as they are only "local rental, not one way" dealership. He has to call UHaul customer service to sort it out. Man at Coopersburg very courteous and apologetic for all the confusion and issues. Brand new truck with only 89 miles on it delivered to the Coopersburg location overnight by UHaul. Why couldn't Uhaul have delivered the truck to Hellertown dealership??? Why make me run around? This is my second horror story with Uhaul corporate and scheduling. My last reservation has the same problems--they redirected me to a Mini Storage location in Bethlehem PA for the truck---supposedly open until 5PM on a Friday. I get there at 4:15 and place locked up tight. I called Uhaul to complain--they had to track the owner down and send him back to open up so I could get the truck. Then I had to wait 15-20 minutes so he could reboot his computers to do the paperwork. Then his printer jammed. I ultimately had to get the contract by email after I left the location. Sort it out Uhaul--don't make me the victim of your poor management and scheduling.

william N. on

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Truck was a piece of shit

Linda H. on

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Its hard for them to be more helpful, or more nice. It was a great, comfortable experience at a time when most people renting are anxious and overwhelmed.

timothy H. on

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They had a hard time getting the paperwork together. It took while to get the truck, and I didn’t know, and was surprised to learn, that there was no loading ramp. Overall I was quite satisfied and got the job done.

Michael D. on

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Matthew K. on

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Michael G. on

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Lower per mile charges

Bill S. on

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Laureen D. on

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Norma R. on

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Brittany C. on

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I didn’t use the amount of miles I estimated but I still had to pay for it. You should make it clear that the customer has to pay the projected mile even if they go under it. So besides ripping me off everything was ok.

Dell S. on

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This pick up location is easily accessible but parking lot is a bit small and cramped for the larger trucks.

Aislinn F. on

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We needed a U-Haul last minute for our move. We called US Gas because they are right up the street and our experience with them was great! They were very friendly and accommodating. The truck was very clean and we were offered to have them sweep it out if necessary- but there was no need for that. The process was explained to us in detail and all of our questions were answered thoroughly. I would definitely recommend this location! I would say though that not every U-Haul location allows pick ups/ drop offs at a different location- you should call and ask first if you are in need of that service to prevent any confusion. It is not the locations fault if you did not double check their procedure with them. Thank you Asif for all your help and it was a pleasure working with you and your wife!!

Thomas Y. on

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Engine light was on

samantha J. on

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This location insisted they do not do u-haul drop offs anymore and were extremely rude. I had already checked in the truck online and my ride already left so I had to sit on the phone with your customer service team for about 20 minutes in the pouring rain until they convinced the location to take the key from me.

kelli H. on

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WILLIAM C. on

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Bruce M. on

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Jason B. on

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Olivia D. on

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frank C. on

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Went very smooth. Thank you!

Alison C. on

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Edward M. on

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Check out was smooth and excelllent, however when I checked in they attempted to overcharge me

Corey B. on

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The customer service I recieved was nothing but excellent.

Charlie U. on

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Clean windshield interior.

christopher P. on

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Ping Z. on

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JEFFREY H. on

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Tara W. on

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Excellent customer care and service. They always go above and beyond at this location. ??

Susan P. on

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JOSEPH B. on

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