Nothing. Everything was great
ronald s
Customer Reviews for Coppertop Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful in getting setup. EX pickup and drop off.
MICHAEL VAlthough i only had the car dolly for a 24 hour period i was charged for 48 hours because there was no one at the location when i returned it. this was in the middle of the day 12:12pm, on Wednesday June 11, 2025. I called multiple times throughout the day to inform them of the return with no answer, I left Messages on the voicemail at the location and finally called U-Haul costumer service to report the return and was ensured that it would be taken care of, but when i received the email with my receipt on Friday June 13 I had been charged for an extra day.
JAMIE TThank you to the gentleman at Copper Top. Will definitely rent u haul from there again 😊
DEBORAH MWay better customer service from corporate office
David SThere was no one there when we dropped off the truck in the afternoon, so I could not inform anyone of the problems we had with the truck.
TRAVIS YI didn't talk to anyone here I came after hours
April KSuper easy return and friendly service!
MARCUS BGreat people and good equipment
MICHAEL VEverything was great. Would not change a thing.
THOMAS RHelpful, polite, and quick
TAMARA CProfessional
JEANNIE CNeed light repair 1/2 light not working
Jacob BGreat customer service. Reservation and pickup was easy. Drop-off was smooth without issue.
richard kNice pepole
FORRESTER HThese guys are great. Super nice, Super helpful
BLAKE DEasy process. Returned trailer and dropped off paperwork.
DENNIS DExcellent service, very helpful. No improvements needed
Kevin RPave the area.
ROBERT BGreat Service! In and Pickup and drop fast and simple.
KENT SVery close to my house - easy in and out
TERRY GThe employees at this location were helpful. The problem was we had requested an appliance dolly and moving blankets they were not put on the truck.I spoke with the location attendants and they told me they have been without appliance dolly or furniture carts for over two weeks and their corporate office in Louisville ky new about it. If you know one of your locations is without equipment that a customer is requesting to rent you need to let the customer know that the equipment is unavailable UHAUL wasted alot of my time that I could have used moving instead of chasing down appliance movers.
Adrian SVery friendly and helpful: explained everything in full detail.
Jerry BClean and staff was friendly, only concern was that when I checked truck and ( relocation agreement) trailer they only checked in the truck in U Haul system even though I explained how I ended up bringing the trailer to them
Leo NSecond time to drop off here in one month, staff is helpful and friendly my only concern or objection was I dropped off a 15 foot truck and the 6 by 12 trailer that were under separate contracts or agreements since trailer was part of the relocation program and these people only checked in the truck into U Haul system and I had to call the facility to ask them why they didn’t check the trailer in? While this apparently was resolved it seems like U Haul should have more checks and balances to make sure this is not put on the customer to follow up on the check in process when there are a rental agreement and a relocation agreement
Leo NWonderful experience. Thank you so much
MELINDA PLocal, always he best
THOMAS WGreat job meeting our needs!
Terry GDrop off was easy and the process went smoothly
Leo NI did not catch the gentleman's name who helped me, but he was so nice. The office is very homey, too. I'd definitely rent from this location again.
Dana Sjust double the cab for trash found a mummified banana under the seat
Evan WCan was dirty. The dolly and blankets requested weee not in the truck so we had to make a second trip costing us time and gas.
SANDRA MI've used used trailers, trucks , and tow dollies many times in the last few years from this location. Always top notch and friendly.
Alvin LProvide a local number you can be reached afterhours of issues arise with the u haul instead of calling for roadside
Vickie BI was billed an extra $40 for no reason literally over 2 weeks later. As a matter of fact. I was called because my equipment was never checked in! I confirmed where I dropped it off and never heard back then 2 weeks later I’m billed $40 for no reason? I had more than the gas that was to begin with and it was returned. Also the original location didn’t even have my order I rebooked I had to go somewhere else, no $50 guarantee refunded either.
Andrew MI had a problem at the first location that I was sent to but a costumer service representative corrected the issue and sent me to another location 3.8 miles from the location that I was originally sent to with no extra charge for the larger truck. Thank you!
FLOYD BQuickest rental ever at a Uhaul and the place was busy . The person checking customers in was the best !
Jacob PThe individuals I dealt with were very friendly and helpful. Would definitely recommend!
Jimmie GUHaul Site was down, but the Coppertop Storage LLC representative creatively found a way to continue the transaction. This level of customer service was greatly appreciated.
Mike CEverything was fine, very easy, no problems.had trouble finding where I wanted to drop off
ed KA lot of hidden costs on final bill! Not happy with U-haul about that
Steve BAll was good
Mark RNothing pick up was perfect and the Gentleman that helped me was Top notch.
Geoff MI like the place. I will use it again when needed.
Robert M | Overall ExperienceThese guys are wonderful, very nice and professional. They will help with whatever they can! I HIGHLY recommend them for your storage/uhaul, and towing business!
erica t | Overall ExperienceGreat place to do business.
jerrell r | Overall ExperienceI am completely satisfied with the storage facility the staff and JR Haynes. I have already recommend other friends about Coppertop storage. and there Services. They are some of the nicest people .
Larry D | Overall Experience