Customer Reviews for Coppertop Storage LLC
(U-Haul Neighborhood Dealer)

455 reviews

1412 W Hwy 914   Somerset, KY 42503

(606) 678-9057

Location Hours

  • Mon-Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 678-9057

1412 W Hwy 914
Somerset, KY 42503

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing good jop

Junior L. 
Rating:
3.0

The truck kept breaking quickly for no reason. It did it 5-8 times.

Shawne S. 
Rating:
5.0

Great place to do business.

jerrell r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
3.0

Customer did not leave a comment.

TERRY H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
2.0

My order was moved to a different location they said that they notified me but I received nothing. I did not take the dolly only the trailer. I was still charged for the dolly and I had to sit roadside for 3 hours waiting for somebody to come fix a blown tire. Customer service was wonderful but the people that they work with to help you with emergencies were terrible

Jerry C. 
Rating:
2.0

Rough terrain but the guy helping me was awesome. I will use again next week. It's closest to my home.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Anna T. 
Rating:
2.0

Picked up the uhaul on completely empty! It took over 300 dollars to make it to Florida. When we got here I called Coppertop Storage to let them know to document that we picked it up on empty and they had it documented that we picked it up on 3/4s of a tank…… I just expected better paying 1300 dollars.

Kayla F. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

It rained when I had to check out, but not you fault

ROBERTB W. 
Rating:
5.0

Customer did not leave a comment.

connie G. 
Rating:
1.0

Pricing was not disclosed at time of rental. Had to text and ask daily rental cost and was not told mileage cost only daily rental cost. Did not get told difference in mileage cost with weekday and weekend rental until having truck for a week.

ronald H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Louis D. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Debra P. 
Rating:
5.0

These guys are always friendly, helpful, and efficient. GREAT EXPERIENCE!

monty G. 
Rating:
5.0

Not sure how they could improve anything when I didn't have any problems. But I also didn't have in person contact (My choice. I did everything from my phone. It was easy. But Mike's is a easy location to find and there's plenty of room to maneuver the truck if need be. I would gladly return to this location for all my future reservations and have already referred a person to pick up from that location.

Stephanie B. 
Rating:
5.0

Great customer service. Great guys to deal with. They were able to help me out at the last minute and it was a huge help to me.

Kevin C. 
Rating:
4.0

Lots of room for drop off.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY D. 
Rating:
5.0

Wonderful people. Deal with them often, (sometimes several times a month) Always a great experience!

MARIO R. 
Rating:
5.0

Nothing, experience was very professional and personal

Paul B. 
Rating:
4.0

The customer service was extremely friendly and accommodating.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Smooth out parking area.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

kevin H. 
Rating:
5.0

Great guys

kevin H. 
Rating:
4.0

Customer did not leave a comment.

Latisia H. 
Rating:
5.0

The web site would not let me check in. It wouldn't add photo of odometer/ fuel level. That cost me money so I won't be using uhaul again.

Timothy H. 
Rating:
5.0

Very good customer service! Will work with you on Pickup and drop off! Thanks ✈️🇺🇸

Gary H. 
Rating:
5.0

Clean truck,easy checkout process...Jr was great

kevin H. 
Rating:
5.0

Customer did not leave a comment.

Seth S. 
Rating:
3.0

Customer did not leave a comment.

nellie G. 
Rating:
5.0

Customer did not leave a comment.

Roger D. 
Rating:
5.0

Attendant on duty was wonderful. -very helpful, pleasant and professional. We will return primarily because of his great service.

Michael S. 
Rating:
5.0

I've rented from Mike's 3 times now.. And Everytime is a great experience.. excellent people... professional people..and very helpful people...I would not rent from anyone else if I didn't have to....HATS OFF TO MIKE AND CREW!!!!!!

Thomas P. 
Rating:
3.0

Customer did not leave a comment.

Shooby H. 
Rating:
5.0

Easy check out process

HEATHER M. 
Rating:
3.0

Truck cab smelled of cigarettes and had an empty pack of L&M reds in the passenger floorboard

Tyler R. 
Rating:
4.0

Customer did not leave a comment.

Amanda P. 
Rating:
5.0

Great service as always

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

when I dropped off the truck, I was unable to "Share my location" with my cell phone.

Anthony S. 
Rating:
5.0

The return the office was super nice. They we're very helpful and do the speedy quick return. No issues. No problems. They were very kind and helpful. And we're able to check me out very quickly. Thank you so much and have a Blessed day. ??

Betty H. 
Rating:
4.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Rental was ready and service was excellent

dwayne S. 
Rating:
3.0

Renting this was a nightmare but it was not the fault of the location. When we reserved the truck we were told the location would be open and we should just show up. It was closed and we were NOT told (by the Louisville call center) that we were required to sign in online when we arrived. It took 2 hours of our time and multiple calls to the call center to rent the truck. I have used U-haul 3 times in the last 8 months and I am done. Also we originally rented the truck from another location but he called the day of and said he could not get the truck we reserved. He said since it wasn't his fault he could not help us but we could call the Louisville call center. Another example of great service. Very frustrating.

ralph G. 
Rating:
1.0

The electronic pick up service is horrible and NOT user friendly

Daren B. 
Rating:
3.0

This staff was super friendly and nice. The problem was the truck itself. The truck's interior smelled like cigarette smoke. It was terrible. My wife wouldn't get in it until it aired out, which still didn't get rid of the smell. I also have a problem with the uhaul cleaning fee. I swept out the from and back of the truck but I was unable to get all of the dried mud out of the front of the truck. The problem I have with it is that the mud in the front of the truck solely came from the parking lot where I picked up the truck. I feel like it is unfair to charge customers for something that was caused by the business.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

MARk B. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas E. 
Rating:
4.0

I think the milage forca one way rental was too low.

Jennifer H. 
Rating:
5.0

Very happy with services from this location. Will use again.

Larry C. 
Rating:
5.0

Quick, thorough, turn in.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

every u haul place i have gone to before this one had NO BLANKETS this place only had 12. y'all need to address this issue!

rex P. 
Rating:
5.0

Customer did not leave a comment.

Garriet V. 
Rating:
5.0

Nice and friendly. Would recommend to all

Miles F. 
Rating:
2.0

Reservation was for 8 am owner did not show up till 9:15 am.never checked equipment and when asked if he had a grease gun he told me he was out of grease. Equipment was in bad shape. Over all a bad experience... and I work for uhaul!

Gary G. 
Rating:
5.0

Customer did not leave a comment.

judith H. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

alan H. 
Rating:
3.0

Furniture pads I rented were piled up in a trailer and not folded but I had to fold them on return or be subject to a $25 fee. I was not told about mileage allowed or the .40 cents for mileage over the allowed mileage.Don't know how the 217 miles was calculated considering from Somerset it was 36 miles to Winfield,Tn...then 224 to Cincinnati,Ohio. I feel I was under estimated on the mileage allowed so I would be charged more

Bobby D. 
Rating:
5.0

Customer did not leave a comment.

Mike O. 
Rating:
5.0

Fast friendly service

sandra B. 
Rating:
3.0

The address was correct but, the business had a different name. Also, they are closed on Sundays.

Thomas P. 
Rating:
5.0

Nice friendly service. Mike's is the place for U-Haul rental. Great location easy to get in and out. Fast checkout and check-in

Bobbie M. 
Rating:
4.0

Customer did not leave a comment.

Timothy R. 
Rating:
3.0

Customer did not leave a comment.

bobbie M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Great guys! Very friendly and helpful. Would highly recommend.

ken A. 
Rating:
5.0

Customer did not leave a comment.

Casey F. 
Rating:
5.0

Customer did not leave a comment.

Tressia L. 
Rating:
4.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Very good people to deal with! No complaints

Linda C. 
Rating:
4.0

Easy pickup and delivery. Overall pleased

LUID F. 
Rating:
5.0

Customer did not leave a comment.

kurt R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
1.0

Water leaked. Inside cab and the left side of my body got soaked from the rain coming in as I was driving

landon W. 
Rating:
5.0

Customer did not leave a comment.

linda C. 
Rating:
5.0

Quick check in/ out

kevin H. 
Rating:
5.0

Mike and JR are great reps for uhaul...I never go anywhere else!!

kevin H. 
Rating:
5.0

Customer did not leave a comment.

Ashlee M. 
Rating:
5.0

Customer did not leave a comment.

Kasey B. 
Rating:
2.0

No one was there and we had to wait and they wasn't right about the gas that was in the uhaul and as soon as we got done he didn't go over the truck with us to make sure everything was in order and no damages from last person.

Kathy B. 
Rating:
3.0

I was few minutes late getting truck back and they charged me another day really don't think that was right

Joni G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top