Customer Reviews for Copy and Postal

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Copy and Postal

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PAULINE G.
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Customer did not leave a comment.

SAID A.
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Good service

ALLYSSIA S.
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The whole experience should be better. The app kept crashing. WILL NEVER USE UHAUL AGAIN.

Daniel G.
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Put this location on the drop off list

JONATHAN JR W.
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Customer did not leave a comment.

REGINALD A.
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Customer did not leave a comment.

MARY E.
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Customer did not leave a comment.

RENEE S.
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The truck had a maintenance light on and I was over charged what I was told the rental was going to be after I returned the truck early and in the same condition it was given to me.

Zaid I.
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Customer did not leave a comment.

SHARON S.
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He was very helpful and friendly

Russell B.
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Customer did not leave a comment.

Kimberly S.
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Nothing thanks

Jamarcus S.
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Customer did not leave a comment.

juan G.
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Rude customer service. Dirty and EXTREMELY LOUD TRUCK! Rent uhal before and this is our WOST EXPERIENCE. And the TOLLY WE RENT WAS THE WRONG SIZE!

Peter T.
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The place is hard to find as it is a postal store in a strip mall. and the trailer was clean but: The tires were at 20PSI and 34PSI, and the trailer only had 1 safety chain in it.

Travis H.
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Very good to get a uhaul

johnny G.
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I was to pick up my truck Monday p.m. and Uhaul's computer and phone system were down so the truck could not be rented. I had movers waiting that I had to pay but no truck. I was amazed that Uhaul doesn't have a back up plan when this happens. Very frustrating! It had nothing to do with the location of the rental, the owner was very helpful.

Sahr K.
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The location is very dangerous considering oncoming traffics, the truck wasn't clean with unpleasant smell and too expensive for the condition as compared to other rentals.

Sheri V.
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Customer did not leave a comment.

nikeisha J.
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Listen to the customer and provide better customer service. I said I did not want the insurance and I was still charged for it. When I returned the van, the guy did not want to give me an itemized receipt. He said it would be emailed but I tried telling him my email address was not taken, how about a printed receipt?He then seemed annoyed and did not wish to help me anymore. I eventually was able to get a receipt the following day and that's when I saw the additional charge. I will NEVER use this place again.

LaShonda G.
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NOT OVERCHARGE THE CUSTOMER AND RETURN CALLS

Md Shahidullah K.
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Customer did not leave a comment.

Ronald G.
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Customer did not leave a comment.

Christian A.
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The truck needed some repairs.

Eduardo S.
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The man at that location did not know what he was doing. 1st he couldnt get me in the system for my reservation. 2 he then needed the number of the trailer and asked if I could look for the trailer myself and bring him the number. Tried 3 times and then skipped me to help the person behind me. 4 Then I asked if there was a number I could call and he was able to help with that(at this point I had been at the store 45 minutes. 5 Once the person on the phone was able to help me, he was able to find my reservation and completed the transaction. 6 once I saw the details of the receipt I noticed that he charged me for the insurance that I did want or got asked for. I told him that I didn't want that and then he went on to say that I can cancel it later at the drop off location and claimed that people do that all the time. 7 once at the trailer he asked me and my brother in law to move the trailer ourselves. 8 while reviewing the size of the trailer, I told the man that we were going to need another one and he replied, “Take it where ever you want and change it there, I have other customers to take care of,”and skipped the trailer audit. I typically don't take the time to write reviews, especially after all the complications of moving. This man was by far one the the rudest people I have ever had to deal with. I personally don't think he should be dealing with customers directly. He couldn't help me when needed, ask for me to do things that he should've done, lie to me, charged me for something I did not approve of and was completely rude to me and my brother in law.

SHARON S.
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He was very helpful and friendly keep up the good job

Chris S.
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Customer did not leave a comment.

REX I.
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Very professional and friendly. Better than than your regular U-HAUL outlets. Will always rather patronize him

Keiria M.
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The truck is in need of an alignment. It was very hard to keep the truck straight. It felt like it wobbled side to side while driving especially on the highway. The steering wheel needs to be changed, the leather is peeling. It felt very gritty, and made my hands feel dirty. I didn't like the fact that I was expected to walk the dolly all the way to the back of the parking lot. I ended up loading the dolly in my personal vehicle and driving to the other end of the lot. The truck did not come with the stabilizer for the dolly(broken). So my husband drove with the dolly in our vehicle. The inside of the truck still had trash from a previous rental. I found the trash in the furniture pads bag in the back of the truck so I cleaned it out so that I didnt get charged for it. The sales rep did not walk me out to the truck and do a walk-around to access for damages before I left. My original reservation was changed to this location and they would not honor my online purchase for the furniture covers. I had to drive all the way back to the original store location to pick up the furniture covers. TOO much work for someone trying to move.

chloe J.
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Customer did not leave a comment.

Mike B.
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Not the most professional or inviting storefront. When I attempted to tell them about a problem with the vehicle, there was a noticeable lack of interest.

Job B.
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Customer did not leave a comment.

recisvy M.
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I was told one thing about my deposit and another thing happen. experience was horribl

EBONY NICOLE D.
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Customer did not leave a comment.

Charleston A.
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I MADE A RESERVATION 2 WEEKS AHEAD OF TIME, HOWEVER WHEN I ARRIVED TO PICK UP MY VEHICLE THEY SAID DIDN'T HAVE A RESERVATION FOR ME. I SHOWED THE CLERK MY RESERVATION NUMBER AND SHE STILL SAID THEY DIDN'T HAVE A RESERVATION MAYBE THEY SWITCHED TO ME TO ANOTHER LOCATION, SO SHE CALLED UHAUL WITH MY RESERVATION NUMBER AND LATER SAID THAT I NEED TO GO TO ANOTHER LOCATION TO PICKUP MY TRUCK. NO ONE CALLED ME AHEAD OF TIME NOR DID THEY OFFER AN APOLOGY. I WILL NOT BE USING UHAUL AGAIN IF I CAN HELP IT.

Sedat B.
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The guy at the counter was very helpful.

Dedrick J.
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This location charges for services that was denied when i initially made the reservation online....I declined the safe move insurance but was automatically charged for it this location and i have read other bad reviews from other customers that said the samething was done to them....Also when i made my reservation it was made for 1 location and it was automatically switched to another location and no1 from uhaul called to inform me,and on top of that my reservation was for 9:30 am for 4 hours,and this location does not open till 10am and my rental time was changed from 4 hours to 3 hours and no could tell me why

Ebony H.
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I want refund for the truck

CARLA G.
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Customer did not leave a comment.

VALIRIE B.
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Associate didn't offer my the vehicle insurance. He just put it on my bill. Didn't explain about the vehicle to my wife just kept taking about what he sold in his store that was not a normal U-Haul location. Vehicle was not full on gas It was at 3/4 tank when rented it but the associate marked it as full so I had to fill it up before returning sue to the return indicator on the website since he was closed upon returning. That cost me another 10 dollars. I will not recommend this location.

Brittany K.
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Customer did not leave a comment.

KemberlyDhey C.
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The guy that hand me the key was very rude and sketchy. I ask him why is he still taking down my information when i had a reservation # which i filled out online and he answered “ that's between you and uhaul” not even politely saying it but just very bluntly. He was also rushing us to return the uhaul when we reserved it for 24hours i get that its per mileage but we reserve it for a reason. Also, he assume that we will damage the vehicle which we had pay for the protection for so that we do not have to worry about damages. i didn't know it was a third party company until i went across the street to ask the actual uhaul employee the service would've been different. I been renting uhaul for a long time and this is the first time ive experience this. I would say put it on your website that its a third party...

haley C.
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Customer did not leave a comment.

yunimar N.
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Customer did not leave a comment.

Jordan R.
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Better customer service. I called to see if i left something in the truck i rented and when he answered it was a very dry (yeah) as if i called his personal cell phone.

Colleen R.
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the area manager provided the most excellent customer service!! I definitely commend him and his professionalism!

Raymond J.
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Not enough space available to park a 26' truck traditionally in between the yellow lines, but enough space to park across yellow lines.

Anthony A.
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Customer did not leave a comment.

Iris K.
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Thank you

Hayes K.
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It was difficult to find the pick up office as U-Haul signage was not obviously made visible. The shop was dirty... Similar to being in India !

Latoya C.
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Customer did not leave a comment.

OCEAN A.
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Customer did not leave a comment.

peggy B.
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It was not air conditioned in a very poorly maintained office. I had checked in online and it still took over an hour to pick up the truck.

Todd H.
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Never will rent from this location again...will go to a actual u haul place.the guy was unprofessional and his store is a joke

David P.
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Representative was very rude. Tried to make me do a new contract when I was telling him I was wating for approval. Once approval was approved he refused to give me the key stating he couldn't verify that I paid and refused to look at my cell phone screen saying proceed to get your key. He made me wait until he got someone on the phone to confirm I paid continuing to refuse to look and what I was showing him advising me to get my key.

jiayu Z.
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This site is a fraud, they charged me the safemove fee while I didn't choose it. Please stay away from here.

Amparo G.
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Customer did not leave a comment.

Mamie C.
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Customer did not leave a comment.

Pamela C.
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Customer did not leave a comment.

anthony B.
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I will never ever rent at this location again. The owner asked me to bring the truck back to his location when I was moving downtown where I could of dropped the truck off close to my location. But I returned the truck as asked making my total a lot more. It's really sad to take advantage of customers!

Walter D.
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Customer did not leave a comment.

Jose M.
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The uhaul would turn on after we loaded the truck I had to wait for a jump.

Emmanuel B.
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Great costomer service

Chenise B.
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Customer did not leave a comment.

bonita G.
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Customer did not leave a comment.

Nyetta M.
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The check-out process was fast and easy! The owner was very helpful, nice and answered all my questions.

Aaron M.
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Be more clear on the quotes for renting a truck. Also i wasn't aware I had to get insurance for renting the truck .

erica D.
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The guys that run that shop were awesome the experience was good there.

Donna O.
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I was very disappointed, the retal rate was $39.95, that seemed pretty fair to me. Now the mileage I have an issue with. I moved 2 miles from my old address to my new 1726 Ahford Hollow ln. To 12200 overbrook on. Made 2 trips, that makes 8 to 10 miles max. I was charged for 116.1 miles, absolutely ridiculous. I went to the uhaul on 2386 Dairy Ahford, to argue this issue. He gave me a phone number to call. I called spoke with Jackie, she told me that there was nothing they could do for me unless I proved my argument!!!! My fault for not taking a pic of the end milage. So I paid, $96.21 more that I should have. I'm a single mother, 2 kids. That money means alot to me. I feel like I was robbed somehow!!! So I will longer rent EVER from your company. And I will not recommend any one else to use UHAUL!

Sarah O.
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The agents at this particular location is very deceiving and dishonest I explained to them I need the truck for a 24 hour service and they still booked me for 6 hours, also their attitude is bad, that's why I conversed more with the uhaul customer service 800 number whom was very helpful.

adewale O.
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Mr. Mahmoud Loubani needs a special training on customer service. He's highly unprofessional with his handling of customer service issues that he creates

Pauline B.
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Customer did not leave a comment.

Jade L.
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Terrible customer service. Didn't know how to use the equipment and didn't give me everything I requested. Never again!!!

Robin B.
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More help at the location.

Natalie R.
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Customer did not leave a comment.

olakunle F.
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Customer did not leave a comment.

Shuhrat T.
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Customer did not leave a comment.

Guillermo H.
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Customer did not leave a comment.

Armando J.
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Need more business training, paperwork was missed placed into office before Thy handed me the truck. The cargo was not very clean.

Sonja K.
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Customer did not leave a comment.

Dequan O.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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