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Kelsey H
Customer Reviews for Corner Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people at this location were very friendly. However, the uhaul itself did not have the dolly we requested and paid for. Who do I contact for a refund for this? Also, the truck was not very clean in the cab and there was no windshield washer fluid. This was for reservation 28935838.
Scott LThis location was the worst ever, the person in charge took the keys and did not bother to check the vehicle, promised us a confirmation email which never came. I had to call UHaul customer service to get the truck checked in, I called three times. The drop off date on the receipt which later came was wrong. This location should be revamped, very poor customer service, I wouldn’t recommend it to anyone.
Svitsai CThe employee was on the phone the minute I stepped inside the store. She did not provide me with any details about what was expected of me. There were four u haul trucks on the lot, she gave me the keys and didn't even tell me which truck was mine.i asked her if I needed to bring it back full and she said yes. I started the truck and found that it had less then a quarter tank of fuel. The check gas cap light was also illuminated on the cluster. I went to clean off the windshield and the washer reservoir was empty. The rear tires were almost bald as well. I put on 33km and they charged me 30 dollars for fuel plus 30 dollars to send someone to fuel the truck up. I can assure you that I didn't burn 30 dollars of gas in 33km. This was not a professional outfit. David Jobin
Erynne JThe gas wasn't topped up and the windshield wiper fluid was empty.
Chad KTruck was dirty inside and out. Blood on the middle seat that i cleaned up myself. The cargo area was unswept and had garbage in it
Devon LThe windshield wipers were poor quality and should be changed.
Paul GThe personnel was excellent.
Ria PVery friendly and accommodating!
JASON LI picked up the truck yesterday Saturday and when I we t to pay for it, I found out you don't accept Visa Debit which I find ridiculous. I don't have a credit card so had to pay cash and leave a $100 deposit. Why don't you accept Visa Debit? Otherwise, the service was good and the truck was nice and clean.
Lorna BSmelled like urine (washroom was nearby), owner not in site so had to provide credit card number over the phone
Mark CVery helpful and excellent Service
Christine WUhauls main customer service phone line was horrible to deal with. They called multiple times to confirm the same reservation and had some changes each time. Because of some issues/changes on uhauls end, We were told we would get a credit towards our rental for the truck. The next person that called to confirm i had asked to also confirm the discount. They said nothing was on file. I asked for a supervisor and she said that theyre busy and someone would call back in two days. A week later and my rental date is here and noone has called. Upon receiving keys for our rental we called and nothing could be done directly and it would have to be escalated and someone would get back to us in 3-5business days. Now we wait. We paid our rental in full with the promise it would get taken care of. If anything updates and we get our credit i will come back and edit this. Until then, their customer service over the phone is horrendous. Would not recommend at all.
Sana NIt was wicked. Don’t kid yourself. Well worth it.
Joshua GVery kind and supportive team Thank you
Kamal KThe driver cabinet was smell bad and it should be ventilated or cleaned up. Otherwise, everything else was really good
Kamal KUhaul app did not recognize being at the location in order to start the rental pickup, the location lost the keys to the vehicle for over an hour. I am a multiple use Uhaul customer and this location is a gong show. The owner of the location lies and said the keys were found in 5 minutes.
steve pHad trouble with the App....would like to make it easier to use
Margert gThe pickup took almost 30 min and the person did not seem to know the system properly.
Morlaye CPlace was so hard to find. Google maps couldn't even take me to the right spot which wasted so much of my time before I could return my truck
Melissa Nemployee took him 45 min to give me contract he did it wrong and wrong and wrong i had to call uhaul customer service to walk him through got an appointment and i arrived 15 min earlier ended up leaving an hour after very dissappointed
Ahmad IIf when you pick up the equipment and the person working for uhaul doesn't dispatch properly. DO NOT HAVE SOMEONE CALL AND YELL AT YOUR CUSTOMER. demand that you will be charged with theft as this was their mistake. I WILL NEVER USE OR RECOMMEND THEM AGAIN. I WOULD LIKE A RESPONE TO THIS COMMENT. REGAURDS Bob Jowett
Robert Jdrop off was good, employee was helpful.
Aaron CThe location staff were great customer support was horrid
Daniel W