Fix the cup holder in that unit and ensure the interior windows are clean.
Alan A
Corner Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T5L4Z2
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Customer Reviews
- 3.0 Average Customer Rating
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I first booked the reservation for the 10 foot truck for Friday the 29th online as a counter pick up The website allowed me to do that with no problem. An hour before my pick up time I received an email that my reservation was changed to an online reservation and would have to be done through web site. When I arrived at the site, I found that there was no counter at this location at all, and never has been. I followed the instructions for online and booked the truck with scheduled mileage and for four hours. I completed the registration and got an estimate receipt. It all looked correct. I returned the truck an hour earlier than I booked for and 2 miles less than what I booked for. The website did not have any information about how I was to return the truck. There was a key dropbox at the site and after taking pictures of the mileage and the truck condition to make sure I wasn’t charged for anything extra I drop the keys off in the dropbox. 20 minutes after my scheduled return time I received a receipt for my booking by email. on that receipt was an extra charge for an after hours return of an additional $20 including tax. Very upset to see this occur when I was well within all the parameters I had scheduled for and there was no one around to receive the truck yet. I received the receipt 20 minutes after my scheduled return time so they must’ve processed it at my scheduled return time and went ahead with this extra charge for no reason at all. Nor any notification. I have phoned multiple numbers both on the receipt and locally to find anyone to talk to about this. All the services desk's and even called a number listed at this corner wash location. Everybody keeps putting me on hold and I’ve waited for as long as an hour on hold, which is ridiculous only to never have somebody call me back when I could leave a message. Since I’m not be able to find any resolution currently. I am awaiting the charges to appear on my card and I’m going to refuse them for this extra $20 if someone at U-Haul sees this and knows about my booking. Please contact me through the information on my booking. Awaiting your reply.
Ted TI almost spend 50 mins to get the keys. Staff there were not well trained. I already refuelled the truck but you still charge for fuel on my credit card. Didn’t get any updates after having 30 mins phone conversation. Are you guys scammer, we can’t call you again n again to get our money back. Improve your customer services. Thanks.
Rahul SKey drop only
David SI got charged $25 for garbage that was left behind by the previous renters. I highly recommend anyone to take as much photos as you can and save.
zaki S