When I got this vehicle the fuel level was only at 1/3 of a tank. It was difficult to know how much fuel to put in the tank to return it at that amount . I'm irritated that I ended up probably overfilling by 3-4 gallons. That's an added cost to me of about $10. Also I was supposed to pick this vehicle up in Lincoln and was told last minute that I had to get it in Decatur. That cost me an extra two hours of time that day for my move and another $10. in fuel for the truck and my personal vehicle going to get the truck. Nothing wrong with the service and the vehicle but UHaul as a company cost me convenience and about $20 extra. That's not ok. Your scheme of overbooking and scrambling to find vehicles and then making customers travel great distances to get their RESERVED vehicle is a terrible plan for quality customer service.Gary R.
Customer Reviews for Corner Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.Stacey C.
Customer did not leave a comment.Shawn S.
Very professional service would use this service againCraig H.
Customer did not leave a comment.Michael R.
Got there 10 mins before pick up time at 5pm and they had no one there to do truck rentals supposedly and it would be another 45mins to an hour. Finally got a call saying it was ready then when getting there it was even more of a hassle because they didn't know what they were doing and let me add that this pick up is 45mins drive from our location. Absolutely the worst experience ever with a company. And we have used uhaul 3 times and this was absolutely horrible. Also this location was so dirty and wasn't inviting at all.Russell E.
Customer did not leave a comment.Madeline M.
Customer did not leave a comment.Michelle N.
Customer did not leave a comment.Joel F.
Had no problems at this site. Got a 20ft truck. The only problem I have is the truck didn't have cruise control, other than that it went off without any hitchesRichard C.
Customer did not leave a comment.David B.
My truck had a bad battery and wouldn't start in front of my house. Sat for three hours. They jump started it but had me drive it to uhaul. It took an xtra 3 hours on my long drive of over 6 hours. Thy replaced batter with new one. No compensation except filling tank half full whe I returned it. The uhaul center in Decatur was so under staffed. They couldn't keep up. Terrible.April F.
Customer did not leave a comment.james R.
No comments necessary. Drop off location near home and adequate.Jim B.
They were polite and helpful in folding the padding blankets, etcWilliam L.
Only had 10 blankets in the place. Couldn't fix my contract which called for 24. Paid for 24 got 10 and a headache on turn in. Why uhaul, did you change my rental location and literally give me the corner gas station?David H.
Everything was perfect and friendly! Best experience I have ever had with U-Haul!bradley H.
Customer did not leave a comment.Junior S.
Customer did not leave a comment.Jeff T.
Customer did not leave a comment.Gary J.
Customer did not leave a comment.Chuck J.
Customer did not leave a comment.sarah T.
UHaul transactions had their own customer window. I was asked two questions re: the truck and the trip. I handed over the key and had an email receipt on my computer when I got home.John C.
I reserved a 17' truck online ...only to do the early express check in to find out it was a 10'. I had to make several trips. the dolly was not on the truck and had to go back in the middle of moving to pick it up...was never told where to grab it. He didn't show a ounce of remorse or anything even with the $50.00 guarantee sign sitting right there. I told him I didn't get my correct truck?? nothing so I left and called customer service...MELINI Y.
Customer did not leave a comment.angela Y.
I reserved a 20-foot truck and this location did not have one to give me. I reserved it about one month ahead of time which should be sufficient for U-Haul to have the proper equipment. I should NOT have to rely on another renter returning the truck at the EXACT same time as I am supposed to rent it. Also, I should NOT have to travel additional miles to pick up a SMALLER truck. In addition to all this, I never received my sofa cover which I had already paid for. I should be credited for the cost of the sofa cover. Finally, my drop-off location was changed without my knowledge or approval when they changed my rental agreement.BARRY G.
Nothing, every thing was ready for me when I got there. All I had to do was sign for the truck and I was good to go.MARK Y.
Customer did not leave a comment.ALAN D.
Customer did not leave a comment.Timothy H.
Trailer leaked and ruined a newer mattress and box springs.zach S.
Customer did not leave a comment.Gregg W.
inform customer of mileage limit. for the possibility that they might have to go to a neiboring town to pick certain items up.jacob M.
Customer did not leave a comment.Christopher C.
No problem with location...however, I reserved online. Then received a call few days later and the size I reserved was not available...was told the store opened at 8:00 a.m. so I was there at 8 but they did not open until 9:00. Would not advise to reserve online!Michelle M.
Customer did not leave a comment.larry S.
I started my check-in using the online check-in with my mobile phone, which began well, but once I submitted my "selfie" and drivers license photo, the agent interaction took much too long, then they asked for another phone number--this information could have been collected on the rental reservation form. After submitting the information, the counter agent called me over, had me checked in and on my way before the agent cam back to the chat session.. I would love to use the online check-in, but it needs to be more streamlined. Overall though, a good experience.Larry D.
Customer did not leave a comment.Stan B.
Customer did not leave a comment.Cindy D.
I don't understand you only go 11 miles on the truck and fill it up . At the pump for $2.12 a gal, it cost you $14.60 to fill it. That means you only got 1 1/2 miles gal. Something wrong with this picture. Tank was not full but the person marked it full. I would not recommend this. Fell very cheated at this point. Not good.Edward M.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.William W C.
They were very slow to issue me the truck. In a hurry (before I even finished refueling the truck) to get mileage of the truck, and wanting to get fuel gauge reading BEFORE I was finished fueling. But, then he raced inside to run my paperwork through BEFORE I even got inside. He then DID NOT give me my 10 mile discount that I was to receive for an inconvenience location. Then, They were very slow to try and reimburse me my money. Right now my card has been charged TWICE, and still no refund.tammy C.
Customer did not leave a comment.sarmad D.
Customer did not leave a comment.Erik F.
Customer did not leave a comment.David G.
Service could definitely be more friendly!!!!!!!!!!!!!!karen B.
Customer did not leave a comment.Raymond D.
Customer did not leave a comment.alex S.
Customer did not leave a comment.veronica A.
Customer did not leave a comment.MARIA A.
I used this truck for a day. The inside of it looked as if it hasn't been cleaned for months. I was weary of touching anything inside. If it would have been longer than a day trip I would not have taken it.pat D.
Customer did not leave a comment.Karen S.
Customer did not leave a comment.John D.
Truck was dirty, no pads had to pick up at another location. The business was a c-store focused on smoking merchandise; just not a good experience.CHRISTOPHER M.
Ordered pads, they had none. Needed to go to another location to get them. At $1.09 per mile, I spent $10 to get my $5 worth of furniture pads.Thomas G.
Customer did not leave a comment.Roxanne R.
Hooked up trailer myself, guy never came out to help, check lights, nothing.Kaye D.
Customer did not leave a comment.Michael J.
Spent more time waiting on paperwork than I did using the rental. 15 minutes to do the original paperwork only to find the truck didn't start. Another 15 minutes of paperwork to refund the original rental then switch to a new one. And another 15 minutes upon returning. Time is money and my time was wasted.KARL S.
Spent more time waiting on paperwork than I did using the rental. 15 minutes to do the original paperwork only to find the truck didn't start. Another 15 minutes of paperwork to refund the original rental then switch to a new one. And another 15 minutes upon returning. Time is money and my time was wasted.paul S.
Customer did not leave a comment.Zach O.
Our door on the trailer was extremely difficult to move. No one assisted on the hookup and just pointed to it.Marcee P.
Customer did not leave a comment.TIMOTHY H.
Soon after we picked up the truck, we noticed that the check engine light was on. We notified the pickup location, and were told not to worry about it. The truck worked OK for us (other than not seeming to always shift gears correctly), so it was not a big deal. For the next customer, would like to see issues like the check engine light addressed before pickup.Janet W.
I reserved the equipment in Springfield, IL but was sent to Decatur, IL to pick it up - saying that the equipment was only available in Decatur. Problem was, the customer service rep from U-Haul did not appreciate the burden that placed on me - in fact she was snippy with me.Matt O.
Customer did not leave a comment.bernie M.
Nice store & good customer service...Naitik B.
the battery was dead in the truck & we had to use our car to jump start the truck & both doors really squeaked when you open or shut the doors .other than that every thing was fine ;very good service at the station & really clean & neatWeston B.
Customer did not leave a comment.brigitta K.
The U-Haul was $19 and I end up paying 60+ I had to put the nine dollars gas back in there which was OK but I thought I was paying the $19 and getting my deposit back have to press the break all the way to the floor and I also had to keep calling in going up there just to get the u haulKAMANA B.
The agent was late in opening the business and I had to clean the cargo area of the truck other wise the agent was courteous and polite and had all of my needed supplies. I was disappointed that the truck did not have a loading ramp.John C.
Customer did not leave a comment.tamara B.
Customer did not leave a comment.kim S.
No help hooking 6'x12' cargo trailer up or checking to make sure we had it on properly. Did make sure trailer was at that location and we didn't have to drive 40 miles to pick it up.judy S.
Truck was dirty. I had to drive an hour out of the way just to get to this location.Alex M.
Customer did not leave a comment.Janine K.
Customer did not leave a comment.Jonathan T.
This place was creepy. There was no name of the establishment any were so I wasn't sure if I should leave the rental with them . They wouldn't tell me anything about why it wasn't called Phillips 66 since that's were I was suppose to take it. Seemed to me they didn't have an answer .dan D.
Customer did not leave a comment.sharon S.
Customer did not leave a comment.gerald E.
I pre-registered my rental and yet the employees here had no idea of the information U-Haul had requested and thanked me for in a text. While the employees here were friendly enough, the gentleman working didn't seem to be trained in how to rent the trailer.( I hope not to return here as the building reeked of an unpleasant odor due to the burning of incense.)The U-Haul itself was not equipped with a long enough trailer light extension forcing us to buy one. This was, overall, a bad experience with U-Haul.Susan B.
Customer did not leave a comment.Jeremiah M.
Customer did not leave a comment.Ann G.
Customer did not leave a comment.lucille C.
Customer did not leave a comment.Sherri L.
Customer did not leave a comment.randy T.
Make sure everyone representing this company is HONEST and knowledgeable of the guidelines.Tyrin M.
Limited equipment available in an already isolated area. When I went to pick up my equipment that I had made a reservation for, it was not available. I had however received a call the night before sayng it was OK for me to pick up.TARJI B.
Customer did not leave a comment.Alexis G.
Staff was friendly and helpful. The computers were slow, but it was great visiting while we waited.TRENEE V.
Customer did not leave a comment.ALLADIN P.
Again. your staff was great, not an easy place to get into. I was very happy with the trailer and the brakes were awesom....WAYNE G.
Wasted time waiting...JEAN D.
Customer did not leave a comment.JERMAINE B.
The guy at the counter was smoking when we walked in which was the first turn off. Secondly, the staff was disorganized and they seemed to be confused about everything. Took forever to get our equipment.THLEEN B.
The person who takes care of U-Haul rentals at this location was an hour late, without so much as an apology. The ramp on the truck was broken and the battery died. I wasted an hour and a half on the ramp and battery issue, while the movers-who I was paying by the hour-just sat there. After getting the truck started, we feared it would die again and had to leave the truck running, wasting gas. I've rented from U-Haul several times and have always been very pleased. This time was a nightmare; so much so that I would hesitate to rent from U-Haul again.Victor P.
Dealer is a CA smog test center, very busy with regular customers. Took almost an hour to check my truck in.STEPHEN F.
Customer did not leave a comment.rick H.
they were great no problemsDavid B.