I dropped the truck off and it wasn’t reported. Then, I received a mystery $15 charge on top of what was already a ridiculous price. I will be searching for other services for my next move. Highly disappointed.
Justin C
Corner Gas BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, IL 62521
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The trailer arrived dirty and the location took an hour to give me my key because they did not see my reservation in their system. I had signed up for a no contact pick up so I was very frustrated to have to wait an hour to get a key that would’ve taken 2 minutes to get from a lock box. Furthermore, the blankets and dolly I ordered were not ready so I had to wait an additional 10 minutes for my blankets and I had to get the dolly myself. Overall, very poorly run pick up. I would not recommend this service.
Allison GSee above statement.
G.Lee KThere were no other U haul trucks in the lot and only a very small sign around back, apparently where any incoming trucks could be parked. The clerk at the time that I dropped off the truck did not know of any U haul routines to follow because the U haul guy was not there. The site seemed safe and clean so there were no physical limitations.
MICHAEL LThe truck had a headlight out. We did not notice that when we picked it up. We drove 150 miles with one headlight in the dark. We were not able to take our normal route. We understand that a claim was filed about yhe headlight by the return location. We have not heard from the first location about the issue. We went over the miles—even though we made no other trips. (We were rerouted for accidents.). Driving in the dark with one headlight on interstates was dangerous.
Jane V