Van was full of dog hair but other than that it worked great.NICHOLAS R.
Customer Reviews for Corner Liquor & Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had confirmed a 9am pick up time and when I received notification someone had moved the time back and hour. My plans were then delayedJAKOB B.
The cab of the truck smelled like weed, there were empty mini alcohol bottles and trash behind the seats. The engine light came on no more than five minutes into our drive and the inside of the truck unit was dirty.WYATT J.
Customer did not leave a comment.Victor S.
Customer did not leave a comment.Ruth W.
Customer did not leave a comment.Christopher H.
We had a lot of issues getting the truck on the day of pick up. No one was there that knew how to help with the U-Haul rental. We were told to do the mobile check in, but on the website it's called â€œ24/7 Truck Share.â€ So I checked in online earlier in the day, then at pick up I couldn't get the code for the truck keys lock box because I did the wrong kind of online check in. The website couldn't convert my check in, so I had to wait on hold with U-Haul customer service for 35 minutes. Everyone we talked to was nice but the process was not clear or fast. We lost an hour trying to get the code to key lock box.Eric T.
Customer did not leave a comment.John R.
The contactless drop box for the key didn't open. The app wouldn't let me upload a mileage picture when picking up the truck or dropping it off. Purchase a dolly and when I opened the back of the truck guess what â€¦â€¦.no dolly.Brian M.
He told me he would check me out later, though there was no one else in the store. I insisted that me rental was close to the return time and I needed to check out asap.Olawale L.
Ordered truck 3 weeks in advance and got a call at 8 pm the night before the truck wasn't available. Had to drive round trip 44 miles to pick up and drop off. Not very well planned on their part. But luckily the location and the man I dealt with were awesome.John F.
The owner is great and easy to work with and the location is very convenient. However the mobile pick up process was very confusing (which was not his fault) and the customer service line was not at all helpful. That process needs to be made much more streamlined.BROOKE B.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.James R.
Ma'am inside was very professional and helpful. Truck was clean and in good nick so that was nice in addition to being a new truck with great A/C. Highly recommend off you need to move near the Yorkville areaKAREN C.
Customer did not leave a comment.WILLIAM C.
Must sure rental is at location or give a discount if it's not.. Rental was kept 3 hours longer and new renter was not notify about. Should have been given a discount on rental. Had to wait 2 hours before I got rental truck. Plus place didn't open till 10am when truck was rental to be use at 8amELBERT R.
Customer did not leave a comment.THUY V.
Customer did not leave a comment.VICTORIA S.
Customer did not leave a comment.BRIAN J.
Great service,quick,easy!!MICHAEL C.
Horrible customer service this man would make me want to not recommend U-Haul to anyone at all ever also I was supposed to receive a $40 credit we shall see if I even get that back he was very rude told me if I spoke one more time that he would not rent me the truck and he yelled at my senior citizen parents don't just don't bother with this guyMary M.
Cupholders could be wiped out and seats dusted off. But overall everything else was great.Nicolene L.
Customer did not leave a comment.Tiffany E.
Customer did not leave a comment.Anai M.
Customer did not leave a comment.MATTHEW K.
Nothing, very accommodating. Thank youDorothy T.
It started to leak radiator fluid so a put on new clamp and added fluid so we could continue move,I notified uhaul and was told thanks return time was moved to 7pm for lost time with breakdown. When returning truck at 5pm paperwork did not show free extension do to mechanical issue.took 25 minutes or more time to explain to worker of the issue while on hold with uhaul whom never did answer and I hung up after 30 minute hold. Not ideal customer serviceDan N.
The only problem was that I ordered a furniture dolly and received a utility dolly instead. I did not notice until I arrived at the house to move. I did not need a utility dolly as I already had one.sharon S.
Customer did not leave a comment.donna A.
great service # 1Vince C.
Very painless rental!!!!!David P.
Customer did not leave a comment.Devin A.
Customer did not leave a comment.susan K.
Customer did not leave a comment.VIVIAN D.
Customer did not leave a comment.Renaye W.
Very good customer service at this location. Attentive and helpfulRoger L.
Had to go to locations due to first one not leaving keys! Very dissatisfied with u haul at first but everything turned out ok thank you to this locationYader S.
Customer did not leave a comment.Eunice K.
Excellent serviceJuan T.
Specifically ask if insurance is wanted.Brian P.
I did the 24/7 service and it took me 10 minutes to open the lock that the key was in. It was very hard to do and very frustrating. A simpler lock would be better.Angela K.
Customer did not leave a comment.Joan G.
Close to home, quick and easyMaureen P.
Customer did not leave a comment.Emma A.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.BRIAN G.
No signage that they handled uhaulBill W.
Customer service at location was excellent. I will make sure to rent at this location again.Kyle A.
Staff was great and patient as the UHaul checkin system was glitching so took a bit longer than expected. Not the fault of the location though!jacob M.
The truck was relatively new and so in pretty good shape. However the windows were filthy, and there was trash in the cab. I ordered 6 furniture pads, and only 3 were provided.Phillip B.
Customer did not leave a comment.NANCY F.
The interior of the truck had something spilled in the cup holders and the center console, I cleaned it up. I am just really surprised that in the age of COVID-19 that someone would not have wiped down the inside of the truck. I brought my own supplies and wiped it down. Other than that and I was unable to upload photos into the app to document the muddy tires when I picked up the truck. I am not sure I would fool with using the app in the future, it took like 25 minutes of my 4 hour rental to try to get the app to work correctly. Also the fuel gauge was on 3/4 tank when I picked it up, I returned it with 7/8ths. Luckily I brought back more than I thought it needed because the paperwork showed 7/8ths of a tank while the gauge was at 3/4.Geoff P.
Can't compare this store drop-off to a large office staffed by U-Haul folks.Daniel F.
Document mileage, fuel, and cleanliness of equipment accurately as well as be knowledgeable of the process and system.JANICE J.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.cresencio A.
Customer did not leave a comment.Guy L.
Customer did not leave a comment.Thomas S.
The representative was not able to correct the contract as discussed. When originally booked, I did not select to add the $14 insurance but the contract printed with it on. I believe that the location added it trying to slip it by me. They were then unable to remove it.Nathan D.
I had requested no insurance and they added it on without me knowing or checking in the rush to get things going. I did not see this until i got my final receipt.Haydee C.
Customer did not leave a comment.James L.
Customer did not leave a comment.Stephanee B.
Customer did not leave a comment.David K.