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Nathan W
Customer Reviews for Coshocton Pallet & Door
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service !
Paul BPut a dolly on the truck! I was charged for a dolly but did not receive one.
JESUS TExcellent customer service at this location. Friendly and helpful with every step.
TANGY BAt u haul location employee helped us figure out the best way to rent the truck and make our move the best and lead costly way Excellent service. Would definitely recommend to anyone.
LEE SThe gentleman I rented the 5x9 trailer from is the best.
KENNETH MThis U-Haul store is small and combined with another primary business, but it is a huge blessing of convenience due to the remote and rural nature of the location. Otherwise you have to drive at least an hour for pick up. The gentleman at the store was very kind, courteous, knowledgeable, professional, and helpful. He assisted me with using the app for equipment review and made sure we were ready to tow with ease when we left. I definitely recommend this location.
David PI had a great experience with them. They were very helpful and nice. I would definitely be back and use them! I rate them a 10 plus! I couldn’t of asked for anyone better then ther were!!
VANIDA GIt would have made it easier if the vehicle was already at the door ready for pickup instead of us having to look for it
Amy BVery easy drop off and pick up. Would use this location again!
BARBARA YThey were very respectful and very helpful
NATHAN GI would give the representative an A+ for friendliness and general procedures, but about a "B" for overall knowledge of the equipment based on the questions I peppered him with before I even left. Overall the equipment was easy to use easy to drive and the procedures for checking in and checking out Etc were pretty non frustrating. I'm glad to have experienced working with this location because it's so near my home and I would certainly use them again.
EDWARD DFast and friendly customer service.
KENNETH KI informed the gentleman of the situation. He recommended me contacting Uhaul.
DARA Bgreat location and friendly operators
STEPHEN GPickup was easy and did not take long. The location was only open for two hours for pickup, so that was less than ideal, but it worked fine.
eric lKind and friendly staff. They make sure you are taken care of!
RHONDA NSame comment as above.
Jeff WNeed better communication from U Haul
ron sSmoothest rental experience I could've asked for.
Rodney BVerizon cell service made it a little slower processing the return after hours
Tony GHaving the office open later at night would be helpful since I was having trouble dropping off the truck and checking out by mobile app. My reception was poor due to being located in a remote rural area. It would be very appreciated if someone was working in the office during evening/night hours and more extended hours of the week and weekend. Perhaps offering part time shifts for individuals.
Marianna JGuy at the counter was nice. Easy check out and check in.
Kevin CI dropped the truck at this location after hours. It was easy to find and after it was checked in I received confirmation of that. The after hours drop off makes it very convenient.
Tom BNone. I was well pleased.
Kendra KThis is a good place. The pickup was difficult, but that was due to having to do it all on the phone in the rain. It was not the fault of CPD.
KEN BThere was nobody around to ask questions, and the online check-in process was a little difficult to navigate. Good location, though!
Annette KTook over an hour to try and use the mobile pick up. Had to call customer service. The back of the truck was covered in water and had to clean out myself. When returning it the app and mobile website was not working. Spent a half hour trying to make it work and ended up having to call customer service again.
Cassidy HIt was just fine, no issues.
KEN BThe attendant was friendly and helpful on the phone when I scheduled my pickup time. Upon arriving at the location (10 minutes prior to my scheduled pick-up) I was greeted by a locked door and a hand written "back around 12:30" sign. Seeing as I was early and 12:30 was my scheduled pickup time I was initially not worried. However the attendant did not return until 12:50. Normally I would forgive a 20 minute delay but on this particular day I had another appointment scheduled for 1:00 and needed the trailer for said appointment. When all was said and done I ended up being 30 minutes late for my appointment. I find it extremely unprofessional to schedule a pickup for a time that they would not be present.
timmothy mWhen I set up the rental I told the representative that I would be bringing it back the next day in the evening. I was only charged for 24hrs and then when I dropped off the truck I was charged an extra day. It was not discussed or explained to me about the extra charges. I would not have picked up the truck Friday morning If I would have known it would be counted as 2 days and not 1.
CURTIS Pgreat customer service and price
Missy GGreat customer service, we were met with a warm welcome and was helped from the start including hook up and checking the lights.
John SSo nice and helpful! Answered everything I needed to know about returning the truck and would definitely do business with them again! This location in Coshocton was much better and more professional than the one in Middletown, NJ where it was picked up.
Catherine FU-HAUL Has done a great job. I cannot think of anyway to improve your service! Thank You!
ALBERT WOur drop off experience was very easy and staff was very helpful.
Toby CI picked up the truck on the time I arranged the day before The truck was easy to work with and drive Easy on fuel as well 40 miles was aprox 25$ @3.18 Good value
terrence mThe guy that waited on me was very friendly and informative. I really appreciate it.
melissa cBut how ever there are hidden costs you should tell people your cost before you get there to pay in cash that there is a 60.00$ copay and so on and also on your trailers the door was hard to open and close
Malisha BThe guy was very nice very straight to the point to get you there and out. me myself that’s what I like quick and simple to keep rollin.
kyle hThe Gas! I recently rented a truck that got 9.3 miles to the gallon. I drove a total of 26 miles. Ok , so 26 miles divided by 9.3 is 2.8 gallons of gas. So let's say I used 3 gallons. So I returned truck, needle is thick so it's still on the 1/4 tank of gas. I get my final bill emailed receipt and U-Haul charged me for 8 gallons of gas which was $40 and a Fee to get gas another $30. So I asked what do you do when I return truck with more gas? I was told you donated it, because the don't credit more gas than you left. So to not be charged these fees, put the exact amount of gas in it.
Adam GService was excellent and Patrick was great!!! Great U-Haul facility!!! Plenty of room for manuvering, etc.!
rich eOffice was closed at drop-off.
William SClean your trucks. Hire more than one person for whole location.
Onyx WVery accommodating. Thank you!
Shannon LEverything was good! Thank you!
Luanne WThe employee there is a great guy
Neal DGuy working was nice and set up my equipment fast and safe. I’m definitely using this location again.
Joshua SThe truck was real dirty. Both inside the cab and out. Just kinda gross. Not a huge deal but it would have been nice to pick it up clean. Also the 12v plug wasn’t working. It’s pretty necessary to have that operable to charge your phone to have GPS. I ended up tracking down the blown fuse and replaced it. Again not a huge deal but just would have expected everything to work. I’m not real upset and I’ll use uhaul again. It did the job.
Aaron FThe person who helped me was very friendly and knowledgable; the rental process was straightforward, quick and easy; the truck was in good shape and met our needs.
chris dfine equipment, no improvements needed!
ALBERT WThere top notch, friendly and always ready with your truck
Adam G