The attendant was friendly and helpful on the phone when I scheduled my pickup time. Upon arriving at the location (10 minutes prior to my scheduled pick-up) I was greeted by a locked door and a hand written "back around 12:30" sign. Seeing as I was early and 12:30 was my scheduled pickup time I was initially not worried. However the attendant did not return until 12:50. Normally I would forgive a 20 minute delay but on this particular day I had another appointment scheduled for 1:00 and needed the trailer for said appointment. When all was said and done I ended up being 30 minutes late for my appointment. I find it extremely unprofessional to schedule a pickup for a time that they would not be present.
timmothy meyers
Coshocton Pallet & Door
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Coshocton, OH 43812
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Customer Reviews
- 4.5 Average Customer Rating
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When I set up the rental I told the representative that I would be bringing it back the next day in the evening. I was only charged for 24hrs and then when I dropped off the truck I was charged an extra day. It was not discussed or explained to me about the extra charges. I would not have picked up the truck Friday morning If I would have known it would be counted as 2 days and not 1.
CURTIS PATTERSONgreat customer service and price
Missy GrimmettGreat customer service, we were met with a warm welcome and was helped from the start including hook up and checking the lights.
John SharierSo nice and helpful! Answered everything I needed to know about returning the truck and would definitely do business with them again! This location in Coshocton was much better and more professional than the one in Middletown, NJ where it was picked up.
Catherine Ferreira