Always helpful and friendly. Hi GiGi!John B.
Customer Reviews for Cougar Sto & Go Mini Storage & Fireworks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly staff, very convenient drop off location near my new home.DAVID W.
Great family-run business, GiGi is awesome.John B.
I'm not blaming the neighborhood uhaul location I picked the uhaul up at but uhaul customer service was rude with me when I called about a discrepancy and was billed way over what I was supposed to pay due to a mistake on u-hauls end.RUSSI T.
Customer did not leave a comment.jason L.
Patrick helped us and he handled everything in such a short amount of time. We highly recommend using this UHaul dealerROBERT R.
Customer did not leave a comment.katherine W.
It went good except I returned the Uhaul after hours but it would not let me share my location when I got there to finish the process.TAMMY R.
Customer did not leave a comment.denise J.
Everytime I've called U-haul I spend at least 30-45 minutes listening to most annoying music and worthless recordings. Eight times this past month, wasted 3-4 hrs total. I keep telling my self this is the last time. From now on, if I cant speak direct with u-haul dealer I wont do business w/ u-haul!THOMAS B.
Customer did not leave a comment.william M.
Customer did not leave a comment.James S.
Customer did not leave a comment.ted D.
I was vacationing in the area and needed a trailer to get home with everything more comfortably so the car wouldn't be so crowded. When I arrived at the location and introduced myself and said that I was there to p/u my reservation...they barely acknowledged that I was speaking. I handed the lady my DL & credit card...it seemed to be taking forever. I mentioned that I was going to go outside and take the cargo tray off of my car and install the hitch and it would take me a minute due to the locking hitch pin being a little tricky...again..no acknowledgement that I was talking. When I came back inside my credit card and DL were sitting on the counter where they had other customers purchasing fireworks. I signed the contract - she stuffed it in a tri-fold cover and handed it to me...again with out saying anything. I got in my car and drove over to the trailer - the gentleman came out without saying anything and stood at the trailer as I was backing up - he did motion with his hands to keep coming back and when to stop, he picked the trailer up and dropped it on the hitch ball and walked away as I was stepping out of the car...again without saying anything. He did not help attach the chains, he did not plug in the lights, he did not offer to check that the brake lights and turn signals were working before I pulled out. I was a U-Haul dealer at my former storage job in Winter Haven 33881 for over 10 years, we had a 5 star rating (the highest in the area). 1) We ALWAYS greeted the customer in a friendly manner, and ALWAYS had a lot of repeat customers, and 100% positive feedback on reviews. 2) We ALWAYS did the hookup, had the customer get in the vehicle and check brake lights and turn signals. 3) We ALWAYS reviewed the contract with the customer and circled the 800# for help if they needed it on the road (nobody wants to figure that out when they are in a panic on the side of the road if something goes wrong. 4)We ALWAYS thanked the customer and told them to have a good trip. 5) It DOES NOT take 45 minutes to rent a trailer - especially if the reservation is already in the system and it is a returning customer with all information in the system...this is a 10 minute transaction on the worst of days - even while making small talk or multitasking and answering the phone etc. Did I get the trailer I needed? Yes Did it work for what I needed? ? Yes Were the people friendly, accommodating, welcoming or appreciative? Definitely NOT! Would I go here again? Only if I couldn't get what I wanted at another location.Deborah R.
Just send them all to Keith at Cougar fireworks, he is just the best guy to deal with, helpful and knowledgeableJeff P.
The unit I rented did not work for my application. I took it back in less than 2 hours. I called to request a partial refund or credit on another rental without success.James D.
Customer did not leave a comment.richard A.
Customer did not leave a comment.kenneth G.
Friendly nice peoplerichard P.
Customer did not leave a comment.Paul R.
Better customer service. Agent not friendly at all.Bobby W.
Customer did not leave a comment.Dale S.
Friendly guy, close to home, they had everything I needed.William A.
Customer did not leave a comment.Kenneth H.
Courteous easy return. Turn-in was processed immediately. Thank you!Errol M.
They rented me a busted trailer. Had to stop and take a piece of they trailer off to finish my trip.Gary H.
Customer did not leave a comment.larry M.
Location was ok and trailer was good but when I asked thesarah G.
No complaints. They business was very helpful and professional.johnnie W.
2nd. time to drop off here. Strange folks here, I guess they inspect the truck after you leave. I had to ask the questions on how to return the truck. I think it would be wise to take pictures of the truck before you leave this place. I wish there was another location closer to Ducktown.David R.
Get people with better customer service. I was told that they would try to fit my reservation in if they had time. I was told that their firework sales came first. Then it took over a hour to get the truck and was running way behind. I'm not happy with the service at all. If possible I would like to have atleast a portion of the money backWILLIAM B.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.keith C.
Customer did not leave a comment.brenda H.
I am glad that I ignored the post about this location. It is a shame that some people want to harm hard working business. I was very impressed with my uhaul experience. Mr Robinson was pleasant, professional and very efficient. I had the truck, and was on my way in a short time. If you are in need of a uhaul truck in Ducktown, Copperhill, or the area, I recommend the location in Ducktown on hwy 68 at Cougar Drive. Frank Talley, a happy customer.Frank T.
WASNT AWARE I WAS GOING TO BE CHARGED AND 29.95 RATE AND 29.95 RENTAL CHARGE. THAT'S NOT CLEAR WHEN YOU RENT.joy W.
Customer did not leave a comment.connie C.
When we arrived at this location the man did not ask us for our reservation confirmation number. He said he had only 1 reservations on his screen. He processed this and we gave him our credit card. We were then charged for the wrong persons account. We where charge almost $1,400! For the WRONG uhaul! He redid ours and we then proceeded to receive the proper uhaul. But we now have to wait 3-5 days to recieve the original mistake money back into our account. This was a huge inconvenience for our family.Andrea R.
Very disrespectful tried fighting me told me to get off his uhaul and property with witness there not how you do businessDestiny A.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.mike P.
I was promised I would not be charged anything extra after I had gotten stuck because for some reason not all rentals don't have 4wd and call for the roadside assistance and yes paid extra for the insurance, well they couldn't get out there until the next day to pull it out well that was not my fault and they still are trying to charge me for everything past the day I was supposed to return it when I was promised they would not charge me for anything extra!Natalie D.
Customer did not leave a comment.shad F.
Customer did not leave a comment.William C.
Customer did not leave a comment.nicki J.
Customer did not leave a comment.Sylvia K.
Customer did not leave a comment.ANNDELEEN H.
Owner was very rude that my son was walking our dog on a leash while waiting for owner to arrive. Owner had his dog with him and said â€œhe shouldn't have gotten that dog out here. She [his dog] is gonna get him [my son and dog]. She's protective of her place.â€ And proceeded to allow his dog to go across the parking lot where my son was and did nothing to restrain his dog. The owner continued to mumble about how mean his dog was while I got my son and dog back into the car thankfully with no incident. When we got the contract the location and time to drop off had been changed and the owner, instead of assistance to remedy that issue told us we would have to call to get it changed. I was on hold for over thirty minutes to try to change it to be told that scheduling was closed and they couldn't have someone call me back when they opened but that I would have to call again.aaron P.
Customer did not leave a comment.Jerry G.
The hitch should have been turned so that the trailer didn't ride so low; it scraped the ground a few times.Carolyn H.
Customer did not leave a comment.BERNADINE S.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Sally S.
Best uhaul we've ever used!!! Great people!DENNIS M.
It was well located for where I was going. Staff was friendly and helpful. I was missing the 7 way to 4 way connector. It would have been good for them to have some available for sale. Fortunately I was directed to a hearby hardware that happened to have one in stock. Otherwise, I would not have been able to hook up the lights.John V.
Will NEVER use uhaul again...Mary T.
Customer did not leave a comment.terry N.
Customer did not leave a comment.Arthur R.
Customer did not leave a comment.George G.
Customer did not leave a comment.ALEJANDRO R.
Customer did not leave a comment.DALE D.
Need to ask customer how long you will need the rental for, I only needed a tow dolly for a few hours or a day but was charged for 2 days.KENNITH S.
Customer did not leave a comment.Donald H.
The trailer was fine but the lady working the Uhaul counter had the personality of a rock!!!!JODY Q.
Shocked that Uhaul would allow these people to rent their products. The old woman was short tempered, rude and offensive and refused to give me her name. I will never recommend this location nor ever do business with them again. I went to great lengths to be nice to her and she took pride in being nasty. She refused to do a reservation for us and told us to go online, even though we said that we did not have internet access. We had to call the main uhaul number that we saw on the side of the truck while we were in the parking lot and have them do the reservation. When we got there at the posted opening time, she refused to open the door and made us wait a half hour before she would let us in. Had we not been desperate, we would have left and went to another location.Kathleen O.
Customer did not leave a comment.Rhonda W.
Customer did not leave a comment.KENNETH S.
The women ther couldn't have been ruder. I should have walked out and gone somewhere else to pick up a trailer. I didn't have the time to do so!!!lynn H.
No one was at this location on the MOnday morning at (915 am) when the 5x8 was scheduled to be returned. Overall experience with U-Haul this trip was horrible !LINDA H.
I will not use Uhaul ever againemmett C.
I was extremely dissatisfied with the Uhaul pick-up location... management as well as the equipment!! The man never came out from behind his desk & was extremely rude! My husband and I went out to hook up a car hauler to the Uhaul truck and the tires on the hauler were almost bald & one looked like it was literally about to pop! There was no way we were putting our Ford Escape on there and going almost six hours!! My husband went in to the man and we were told to pick out a hauler & bring him the number...still not coming out from behind the counter! My husband chose one & went back in to ask the man to please move one of the trucks so we could back our Uhaul up to the carrier... the man did, and said "hook it up," and went back inside the store!! Luckily my husband knew how to hook a trailer up or I don't know what we'd have done b/c the man certainly was not going to help us!! When we dropped the Uhaul & carrier off in Clarkesville, the people were so nice to us!!! We were told we didn't have the same amount of gas that was listed on the agreement from the pickup location, but was told it would be fine... I was already prepared b/c I had taken a picture of the gas gauge & mileage of the Uhaul before we ever moved it to begin with... but like I said the lady was very nice about it... I was extremely happy with out drop off location but would never recommend the pick up location to anybody!! If you don't know how to hook up a car trailer, don't expect help when you go there!!SHARON P.
Excellent service in understanding your needs.DAVID T.
I returned after hours so I didn't deal with the personnel at the location. I did deal with both Talon and Angel at the call center and they were both very helpful, great customer service.kimberly T.
Had an excellent experience.JAMES K.
Had issues with the truck that needed attention. The lady here could care less and did not seem to care at all. She never looked at the truck to check anything, Condition, Mileage, Fuel. Be careful * Drop off at your own risk. U-Haul should consider a different person to check the trucks in or have a better system or set up. I will never stop at this place again for anything. Go to the next place down the street for your fireworks. Nothing to celebrate here.DAVID R.
this lady was rude and does not open at 9am like uhaul said or her sign on door she was rude and not helpful at allsusan J.
Incredibly rude and unhelpful woman running the desk. Openly hostile for no apparent reason.michael F.
I walked in and the clerk was nose down in a book. She looked up briefly and I greeted her, held out my rental contract, and said I was returning a trailer. She did not return the greeting, gave me the impression that she was irritated, and told me to leave the trailer outside. She offered no help in detaching. I asked if someone would inspect the trailer to see that there was no damage and she said, "you will get an email from U-Haul".Joseph K.
Allow enough miles for the move! Very dissatisfied with uhaul for not including enough miles for the move. It was only $6 more but not right for a one way rental to have to pay extra for miles!!!! They offer you $30 savings to return it to a different location 30 miles away so I am glad I did not choose that inconvenice that probably would of cost me that much in the extra miles, Very misleading for uhaul to offer that. Personal at both locations were very nice. Thank you for asking my opioion. Next move Budget Rental Trucks. Always had great experience with them and love their discounts!WENDY T.
Customer did not leave a comment.JEAN L.
Dirty inside and completely unorganized, owners never got out of their chair. When asked what my license plate number was, I replied I would have to go check. They told me to just make one up. A very poor excuse for a business and I was completely unsatisfied.JESSE H.
It was okSCOTTY V.
Customer did not leave a comment.Lou S.
Customer did not leave a comment.virginia Z.
Customer did not leave a comment.Charles F.
Customer did not leave a comment.jennifer A.
The equipment was a 12x8 covered trailer. The trailer tongue was almost impossible to lift; both to mount and dismount from our vehicle! For a rig this heavy, it needs a tongue jack. We'll never rent another one from Uhaul!MARSHALL H.
Customer did not leave a comment.GLORIA H.
Customer did not leave a comment.CHARLES L.
Customer did not leave a comment.Christopher C.
All was good. Was in and out in about 15 mins, or so. Had what we needed, at the right price..... Pre payed and ordered on line "real easy"Larry W.
Customer did not leave a comment.william J.
Customer did not leave a comment.BILLY W.
Customer did not leave a comment.CHARLES W.
Everything and everyone was super.BRYAN J.
Super unfriendly, couldn't find my reservation, wouldn't let me use phone to call 800 number. Wanted a utilities dolly, had to load it myself and find the truck. All I got were eye rolls and attitude for any questions I had about uhaul truck. Unbelievable....shawna A.
Owner of the store seemed to be bothered by my presence. Very uncooperative and the store was very dirty. It took almost an hour to get my truck "because you used on line booking". I ordered two furniture dollies and at first she said they did not have any. After walking around the store, which by the way only sold fireworks, I saw a dolly that was under a dog cage. I was able to use that one, but we had many heavy objects, and it made for a hard moving day. It is my opinion that you should remove these people from your business as I am not the only one with these opinions.Thomas W.
Customer did not leave a comment.MATT T.