Customer Reviews for Cougar Sto & Go Mini Storage & Fireworks

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cougar Sto & Go Mini Storage & Fireworks

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Paul R. on

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Bobby W. on

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Better customer service. Agent not friendly at all.

Dale S. on

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William A. on

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Friendly guy, close to home, they had everything I needed.

Kenneth H. on

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Errol M. on

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Courteous easy return. Turn-in was processed immediately. Thank you!

Gary H. on

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They rented me a busted trailer. Had to stop and take a piece of they trailer off to finish my trip.

larry M. on

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sarah G. on

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Location was ok and trailer was good but when I asked the

johnnie W. on

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No complaints. They business was very helpful and professional.

David R. on

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2nd. time to drop off here. Strange folks here, I guess they inspect the truck after you leave. I had to ask the questions on how to return the truck. I think it would be wise to take pictures of the truck before you leave this place. I wish there was another location closer to Ducktown.

WILLIAM B. on

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Get people with better customer service. I was told that they would try to fit my reservation in if they had time. I was told that their firework sales came first. Then it took over a hour to get the truck and was running way behind. I'm not happy with the service at all. If possible I would like to have atleast a portion of the money back

Gary C. on

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Joseph H. on

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keith C. on

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brenda H. on

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Frank T. on

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I am glad that I ignored the post about this location. It is a shame that some people want to harm hard working business. I was very impressed with my uhaul experience. Mr Robinson was pleasant, professional and very efficient. I had the truck, and was on my way in a short time. If you are in need of a uhaul truck in Ducktown, Copperhill, or the area, I recommend the location in Ducktown on hwy 68 at Cougar Drive. Frank Talley, a happy customer.

joy W. on

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WASNT AWARE I WAS GOING TO BE CHARGED AND 29.95 RATE AND 29.95 RENTAL CHARGE. THAT'S NOT CLEAR WHEN YOU RENT.

connie C. on

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Andrea R. on

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When we arrived at this location the man did not ask us for our reservation confirmation number. He said he had only 1 reservations on his screen. He processed this and we gave him our credit card. We were then charged for the wrong persons account. We where charge almost $1,400! For the WRONG uhaul! He redid ours and we then proceeded to receive the proper uhaul. But we now have to wait 3-5 days to recieve the original mistake money back into our account. This was a huge inconvenience for our family.

Destiny A. on

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Very disrespectful tried fighting me told me to get off his uhaul and property with witness there not how you do business

DAVID D. on

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mike P. on

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Natalie D. on

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I was promised I would not be charged anything extra after I had gotten stuck because for some reason not all rentals don’t have 4wd and call for the roadside assistance and yes paid extra for the insurance, well they couldn’t get out there until the next day to pull it out well that was not my fault and they still are trying to charge me for everything past the day I was supposed to return it when I was promised they would not charge me for anything extra!

shad F. on

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William C. on

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nicki J. on

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Sylvia K. on

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ANNDELEEN H. on

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aaron P. on

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Owner was very rude that my son was walking our dog on a leash while waiting for owner to arrive. Owner had his dog with him and said “he shouldn’t have gotten that dog out here. She [his dog] is gonna get him [my son and dog]. She’s protective of her place.” And proceeded to allow his dog to go across the parking lot where my son was and did nothing to restrain his dog. The owner continued to mumble about how mean his dog was while I got my son and dog back into the car thankfully with no incident. When we got the contract the location and time to drop off had been changed and the owner, instead of assistance to remedy that issue told us we would have to call to get it changed. I was on hold for over thirty minutes to try to change it to be told that scheduling was closed and they couldn’t have someone call me back when they opened but that I would have to call again.

Jerry G. on

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Carolyn H. on

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