Customer Reviews for Coulee Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Coulee Hardware

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Sierra B.
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Customer did not leave a comment.

Edward G.
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Frank J.
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This is the second time I have had the opportunity to use this facility. There professional and support has been exceptional and would recommend them for a move anywhere in the USA or to receive any vehicle coming to this area.

AARON J.
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Larry B.
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Michelle I.
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Brian H.
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The original equipment I reserved was unavailable but I wasn't informed until the afternoon before. It would have been 5-6 hours to pick up what I needed. I called the location to see what was available and got a smaller truck which worked ok but it wasn't big enough so we had to take another trip.

clyde A.
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There was an extra $25 charge that was unexpected. I think it is best to let customer know because we were quoted $60

Carlos L.
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Customer did not leave a comment.

Monty F.
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Let them know earlier that you are not going to honor their requested equipment. What happened to your customer service? During marking years when I was moving every other year they always made sure that my requested equipment was there. Not call two days before the move and tell me they couldn't honor my request It would also be helpful if in the information you send telling me to call the location to confirm that you provided the correct phone number. All in all the people at the location, especially Fred, where very helpful.

STANLEY C.
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Fred was very helpful, pleasant and professional. He was quick to check me in and I appreciated how easily he unscrambled a mixup I made since I had rented two trucks needing to be retired to two destinations.

ANDY S.
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Customer did not leave a comment.

EDWARD F.
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violet B.
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James F.
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Thanks to the knowledgeable staff at Coulee Hardware! This was another eventless U Haul rental... the best type for me to have!!

Ryan K.
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Donald H.
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Lori E.
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Employees at both ends of the trip were very friendly and helpful. They processed my reservation quickly. I had a stress free, no hassle trip.

Calvin I.
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Customer did not leave a comment.

Stanley C.
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Its a small place and trucks are parked across a 4 lane road which you must walk across with no pedestrian crossing to get to the rental office which is in the back of the hardware store. There is no place to park a u-haul on the same side of the street as the office within easy walking distance and a very congested area as is located next to Safeway, the main grocery store in the area.

Jennifer C.
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Maybe just a quick vacuum

raylean G.
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Customer did not leave a comment.

James F.
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Douglas L.
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Super friendly staff helped me make sure my order was accurate and walked me to my truck. Very enjoyable.

Amy J.
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The guys at Coulee Hardware rock!!

Joshua B.
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AILEEN R.
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Equipment clean and in good running condition. Excellent customer service.

ronald B.
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JONATHAN W.
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The check out guy was friendly and helpful. Thank you.

Sabrina B.
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Nothing, everything was awesome!!! Love the link sent your phone via TM so you can return the item using your cell phone!!

Barbara D.
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Perhaps more smaller trucks or vans available to rent.

Shelli C.
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Maybe offer the Car Dolly half price with Three good size boxes; with an upgrade of moving truck. Something along those lines.

kelley C.
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Incredible service!

Larry B.
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great people

Ed C.
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Nothing, very quick and efficient.

Heather H.
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Customer did not leave a comment.

JAMES D.
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Patrick T.
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Cody L.
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Aaron H.
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Scot E.
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The agent was extremely helpful and accommodating.

Aaron H.
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ronald B.
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nadine J.
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Great customer service!!

RANDY A.
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Check lights on trailers

DALE D.
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wayne O.
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chris M.
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aileen R.
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Gerry S.
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Gerry S.
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Hats off to Kamph and Dustin. You two rock

Bobby W.
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Samuel L.
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clark P.
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Joel F.
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It was good!

Andrea S.
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Gerry S.
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Kenneth M.
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JAMES R.
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Very help full.

Keith F.
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They were great! I think the trucks should be required to be full of fuel for the new renter

Rick O.
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please improve dispatch!!! Contracts in hand should be accepted as amount of payment when equipment is returned on time and at the correct location.

Timothy J.
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Customer did not leave a comment.

Connie P.
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gary C.
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Great to deal with excellent service we had no problems.

Timothy D.
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christopher M.
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Karen W.
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Timothy D.
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Daniel C.
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Nice people

David S.
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RE: U-Haul Contract 22757088 The problems I encountered were not with either of these 2 locations but with the original drop off location. 1. The Original drop off location was Coulee Foods in Coulee City. When I drove in to drop off the truck on Friday night (6/22) I was told by the owner that he had enough trucks and to call U-Haul and have them find another place to drop the truck. 2. I went back to the house and called and after about 40 minutes waiting and on hold and 2 transfers I was connected to a lady and she said I could drop it off in Grand Coulee (25 miles away) and she would take care of everything. 3. On Saturday morning I drove up to Grand Coulee and had no trouble finding the U-Haul lot. But there was no one there and no signs telling me where to turn in the keys. There was also no drop box. 4. I again called U-Haul and the first person told me I could not turn in the truck at Grand Coulee and must drive it back to Coulee City. After some discussion he relented and agreed to transfer me to someone who could change the paper work so I could drop it off at Grand Coulee. After about 40 more minutes listening to music someone came on and said that the drop off location was probably Coulee Hardware. 5. When I walked over to Coulee Hardware, the people there could not have been more helpful. They mentioned that they have asked U-Haul to place a sign in the lot directing people to the hardware store, but so far U-Haul has chosen not to do that. 6. As a further note, I'll mention again that the people on the ground, both in Omak and Grand Coulee City were very helpful. The person at Coulee foods and especially the gentleman in your call center that answered my call on Saturday morning were both borderline rude and implied that all this was my fault and would not go out of their way to help resolve the issue. Therefore, I cannot in good conscience recommend U-Haul to anyone who asks me to suggest a rental company in the future.

mike D.
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Customer did not leave a comment.

Keith F.
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richard H.
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Ed C.
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Dollie S.
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Gerry S.
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Love Coulee Hardware!!!!!

aileen R.
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Joel F.
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Tim C.
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Bobbie jo V.
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Look at other comment box I didn't know there was 2

emily O.
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John E.
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aileen R.
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I wouldn't change anything

Mary K.
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edward C.
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Reserved trailer ready as ordered. Great assistance with hook up and review.

robert V.
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Everything went fine, good customer service - thanks

ROBERT D.
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Customer did not leave a comment.

KYLE K.
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Upon drop off the staff was helpful as usual and helped me unload and stash the trailer in their lot accordingly. They also gave me guidance in how to deal with the incident that occurred at the Vancouver, WA location.

chris M.
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Very helpful, took in the rental truck even though the Uhaul portion of the business was closed, also canceled the order for the following day for us since we did not need the u-haul.

Jay E.
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Customer did not leave a comment.

Cory D.
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Customer did not leave a comment.

Roger E.
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The young man who assisted me at check out was very efficient and focused. The only hang-up was the hyper- verbal gentleman who was before me. He consumed a great deal of time nut the young man was patient and professional with him.

Joel F.
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Customer did not leave a comment.

karmen W.
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Larry L.
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Very good PR and helpful, on pick as well as return!

Nazariy B.
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Customer did not leave a comment.

TED N.
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philip L.
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David P.
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Not their main focus. N/A answers above are due to the fact that there are no other options in this area.

Carol W.
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Make sure the equipment is working properly and refund the money spent by the customer to bring the equipment up to par!

No reviews have been submitted for this location.

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