Customer Reviews for Coulee Hardware
(U-Haul Neighborhood Dealer)

260 reviews

416 Midway Ave   Grand Coulee, WA 99133
(Between Jess Ford and Variety Store)

(509) 633-2216

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 633-2216

416 Midway Ave
Grand Coulee, WA 99133
(Between Jess Ford and Variety Store)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Superior customer service. Knowledgeable staff. They could not do any better than they already do!

PENNY W. 
Rating:
1.0

Have people check the cabs for dildos and alcohol

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Judy L. 
Rating:
5.0

Wonderful experience at each location!! Thank you!

Kimberly P. 
Rating:
5.0

My problem is it's cheaper to use a card than pay cash. But the trailers I have rented are in decent shape. Not sure what rental your asking about.The garage door style sucked.It opened twice without strapping the handle closed.The barn doors one was excellent.

IAN S. 
Rating:
5.0

Very friendly and helpful.

Virginia W. 
Rating:
5.0

This location was inside a hardware store. Both employees were super nice, prompt and the checkout was extremely easy - we we're done in minutes. Parking was ample.

Persia W. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

WAs originally scheduled for Omak WA pickup which was a good hour closer. Would have preferred that location but Grand Cuolee took good care of me

John W. 
Rating:
5.0

You sent me a survey about a dropoff location from which corporate ATTEMPTED to divert us, while we were on the road using the equipment no less. The NEW location was 50 miles away from our destination, whereas Grand Coulee was one mile from our destination. This was beyond unacceptable. It was downright rude to expect us to pay for the gasoline to drive 98 miles out of our way, without being compensated for our time. The guys at Grand Coulee were very helpful in rectifying that situation.

Jenifur R. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

LINDA J. 
Rating:
5.0

Customer did not leave a comment.

AILEEN R. 
Rating:
5.0

Customer did not leave a comment.

JOHN SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
4.0

Customer did not leave a comment.

Adrian P. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANTHONY W. 
Rating:
5.0

Superb customer service

RAELYN D. 
Rating:
3.0

Customer did not leave a comment.

HOLLY LEE A. 
Rating:
5.0

I have no suggestions. Coulee Hardware that rented the hauler, has always been terrific. I would recommend them to anyone.

DWIGHT C. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS ALDEN S. 
Rating:
5.0

Customer did not leave a comment.

Francis S. 
Rating:
1.0

The people were excellent did there job professional and timely order.

CONRAD PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
3.0

.

Frank J. 
Rating:
5.0

Customer did not leave a comment.

mat M. 
Rating:
5.0

Customer did not leave a comment.

JILL B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP K. 
Rating:
5.0

Very helpful and customer oriented unlike corporate U-haul who wouldn't do a single thing to accommodate me.

Martin W. 
Rating:
3.0

I had reserved a truck almost a month before I picked it up. The nearest vehicle was in Grand Coulee, WA.! We were in Spokane Valley, WA. That was 194.8 miles roundtrip. We were charged for being 18 miles over our limit. I feel since we had to make a 2 hr trip to pick up that truck, then take it back to our location, that money should be refunded,as the extra miles were not our fault.

Debbie K. 
Rating:
5.0

We had to drive 150 miles out of our way round trip because uhaul did not have our reservation in the Spokane area even after online check in. No one from uhaul called me to confirm and if I had not called? I would have not had a truck at all. NOT HAPPY about that. Almost didn't make it there before closing.

Franklyn R. 
Rating:
5.0

Customer did not leave a comment.

Zachary K. 
Rating:
5.0

Drop off area was confusing.

PHILIP R. 
Rating:
4.0

Customer did not leave a comment.

Nancy M. 
Rating:
4.0

Customer did not leave a comment.

Brian E. 
Rating:
3.0

They did good. Cost wasn't worth the extra per day for one way drop.But that is corporate problems

IAN S. 
Rating:
4.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE ELAINE B. 
Rating:
5.0

Customer did not leave a comment.

CALVIN I. 
Rating:
5.0

Just wondering why I got charged when I picked up the trailer and then charged for dropping it off. Seems a bit much don't you think? Total $144.70, I don't think I'll use U-Haul again if I'm going to be double charged. I am not happy nor am I satisfied with my experience with U-Haul.

Sherwin W. 
Rating:
5.0

this was the worse experience renting ever . I have been in the rental business for many years and uhauls inability to care has hit a ultimate hi .here my problem i move 2x a year i've used uhaul 4times in 11 months for cross country moves i had to drive 4.5 hours across mountains to get a trailer i had schedule in advance . your excuse is no long haul available ...so its the customer expense to travel and pic up .so i had to travel from seattle to alabama but first i had to drive 8 hours round trip just to start my move ...yes im one person but i will start checking for other option not to mention i was over charged and the stuff i ordered wa unavailable .

travis D. 
Rating:
4.0

I have been doing business with Coulee Hardware for a long time now. They have always been on the ball with Helping me out with anything i have needed. Just all around good people.

Shawn B. 
Rating:
4.0

Customer did not leave a comment.

Sierra B. 
Rating:
4.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

This is the second time I have had the opportunity to use this facility. There professional and support has been exceptional and would recommend them for a move anywhere in the USA or to receive any vehicle coming to this area.

Frank J. 
Rating:
5.0

Customer did not leave a comment.

AARON J. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
4.0

Customer did not leave a comment.

Michelle I. 
Rating:
3.0

The original equipment I reserved was unavailable but I wasn't informed until the afternoon before. It would have been 5-6 hours to pick up what I needed. I called the location to see what was available and got a smaller truck which worked ok but it wasn't big enough so we had to take another trip.

Brian H. 
Rating:
4.0

There was an extra $25 charge that was unexpected. I think it is best to let customer know because we were quoted $60

clyde A. 
Rating:
4.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

Let them know earlier that you are not going to honor their requested equipment. What happened to your customer service? During marking years when I was moving every other year they always made sure that my requested equipment was there. Not call two days before the move and tell me they couldn't honor my request It would also be helpful if in the information you send telling me to call the location to confirm that you provided the correct phone number. All in all the people at the location, especially Fred, where very helpful.

Monty F. 
Rating:
5.0

Fred was very helpful, pleasant and professional. He was quick to check me in and I appreciated how easily he unscrambled a mixup I made since I had rented two trucks needing to be retired to two destinations.

STANLEY C. 
Rating:
5.0

Customer did not leave a comment.

ANDY S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD F. 
Rating:
4.0

Customer did not leave a comment.

violet B. 
Rating:
5.0

Thanks to the knowledgeable staff at Coulee Hardware! This was another eventless U Haul rental... the best type for me to have!!

James F. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Employees at both ends of the trip were very friendly and helpful. They processed my reservation quickly. I had a stress free, no hassle trip.

Lori E. 
Rating:
5.0

Customer did not leave a comment.

Calvin I. 
Rating:
4.0

Its a small place and trucks are parked across a 4 lane road which you must walk across with no pedestrian crossing to get to the rental office which is in the back of the hardware store. There is no place to park a u-haul on the same side of the street as the office within easy walking distance and a very congested area as is located next to Safeway, the main grocery store in the area.

Stanley C. 
Rating:
5.0

Maybe just a quick vacuum

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

raylean G. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Super friendly staff helped me make sure my order was accurate and walked me to my truck. Very enjoyable.

Douglas L. 
Rating:
5.0

The guys at Coulee Hardware rock!!

Amy J. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Equipment clean and in good running condition. Excellent customer service.

AILEEN R. 
Rating:
5.0

Customer did not leave a comment.

ronald B. 
Rating:
5.0

The check out guy was friendly and helpful. Thank you.

JONATHAN W. 
Rating:
5.0

Nothing, everything was awesome!!! Love the link sent your phone via TM so you can return the item using your cell phone!!

Sabrina B. 
Rating:
5.0

Perhaps more smaller trucks or vans available to rent.

Barbara D. 
Rating:
5.0

Maybe offer the Car Dolly half price with Three good size boxes; with an upgrade of moving truck. Something along those lines.

Shelli C. 
Rating:
5.0

Incredible service!

kelley C. 
Rating:
5.0

great people

Larry B. 
Rating:
5.0

Nothing, very quick and efficient.

Ed C. 
Rating:
3.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Cody L. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

The agent was extremely helpful and accommodating.

Scot E. 
Rating:
4.0

Customer did not leave a comment.

Aaron H. 
Rating:
4.0

Customer did not leave a comment.

ronald B. 
Rating:
5.0

Great customer service!!

nadine J. 
Rating:
5.0

Check lights on trailers

RANDY A. 
Rating:
5.0

Customer did not leave a comment.

DALE D. 
Rating:
3.0

Customer did not leave a comment.

wayne O. 
Rating:
5.0

Customer did not leave a comment.

chris M. 
Rating:
5.0

Customer did not leave a comment.

aileen R. 
Rating:
5.0

Customer did not leave a comment.

Gerry S. 
Rating:
5.0

Hats off to Kamph and Dustin. You two rock

Gerry S. 
Rating:
4.0

Customer did not leave a comment.

Bobby W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top