I made an online reservation for a 15' truck and 24 moving pads. When I showed up, on time, the cashier stated she had no clue what to do and could not help me. I explained I had an online reservation and attempted to show her the email but she was not interested and instead called someone. Over the next half hour I was on the telephone as they searched for the reservation, tried to upsell, and then informed me they had no moving pads. I took the truck and left, now 30 minutes late, without moving pads and concerned for how my furniture would survive the move. There were no apologies or care for my dilemma. When I received my receipt after dropping the truck off early, I was upcharged for Safe Move insurance, which I specifically declined more than once. They are crooked. I contacted Uhaul customer service and stated to the very bad experience I would like to be reimbursed for my expenses. They agreed to remove the upcharge for Safe Move only. Today, I received another receipt with the up charge still evident. Lousy service, crooked agents, and an overall bad experience.Carl S.
Customer Reviews for Country Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Al K.
Fire the girl working at country stop or retrain her.Sydney H.
My trailer rental went relatively smoothly because I was able to connect it to my vehicle without any assistance (no assistance was offered). However, both my pick-up and drop-off were delayed while the staff was arguing with other customers about their U Haul truck rentals. I felt particularly bad for the second customer who made a reservation weeks before, but was told they didn't have any trucks available. Now, there were two trucks on the lot, but the store said they still hadn't been checked in from their previous rentals and couldn't go back out right away. Also, when they finally assigned this man a truck, it had a vehicle trailer attached that the store wasn't keen to remove. I will be avoiding this location in the future.Luke M.
The cashier who greeted us was annoyed she had to help with the transaction as no one told her we were coming. She called her boss on her cell phone and let us use it to complete the pick-up process - which took over 20 minutes phone - but they did not seem prepared. The person we talked to on the phone was helpful but still was not an ideal pickup. Not to mention the location we picked from is not the location we secured the reservation at.Tammy D.
Customer did not leave a comment.Robert F.
The lady checking me in was awesome !! Very frendly, helpful, and outgoing. Night and day difference from where I picked it up. Location was marked well, friendly staff.michael T.
Customer did not leave a comment.Dan L.
I was suppose to get a call from costumer services for a reimbursement because they messed up my order.chad B.
I showed up to get the van at 7am as scheduled and was pushed to the side so the woman behind the counter could take care of other customers. I was late for work due to this. I returned the van within the time rented and was charged for an additional day. When I returned the vehicle nobody was there to check me out and the phone rang for a while then a lady came out from behind the coolers and took the phone call leaving me there for another additional 10 minutes. I returned the van with 3/4 of a tank like I got it and was charged a gas fee along with another days use. The van was not checked when I brought it back and was told that it was ok to leave. I wouldn't go there for anything again including renting a van from UHzul. Customer service was on the lowest level and calling the corporate office today.Patrick A.
Customer did not leave a comment.Michael K.