This location could use some better training of their staff. Both picking up and returning, the personnel had to call someone to know how to process my rental. It took up a lot of extra time on very busy, hectic day. The truck was perfect.
Bill C
Country Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sugar Grove, IL 60554
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I reserved online. The gas station attendant called someone else on the phone and had me talk to them all over again. Could barely understand the thick accent. Took forever. Won't use this site again.
Jose IFacility employee was extremely rude, cussing, had absolutely no idea what she was doing, asked me to come behind there counter to figure out what to do on there laptop, truck was dirty, only 3/4 tank of gas, damaged, I was extremely dissatisfied with this location.
MARK APlease educate all staff on Uhaul procedures. It took 30 minutes to even secure the truck, the cashier had to facetime someone to get directions to finish the pick up. I also called to verify I could drop it at a different location, I was told yes and still charged $380. Completely unacceptable.
Deja BThere were bolts laying on the floor. I wasn't sure if they were missing from something so I left them on the floor.
PATRICK A