Customer Reviews for Country Store & Esso
(U-Haul Neighborhood Dealer)

Rating:

1.0

Poor equipment. Had to change trailer equipment 3 times. Double charged for usage. Terrible experience

Rating:

1.0

It was a nightmare start to finish. Was able to order blankets/moving pads, st the site they didn’t have any: the lock wouldn’t work, the app wouldn’t work properly. I had to go out of my way to different locations in the sault to get blankets. Had to call customer service multiple times. Only twice did I get someone who was friendly and helpful. Never again will I use uhaul

Rating:

3.0

Jacks should be provided for lifting trailer tongue to truck hitch on 6x12 trailer

Rating:

5.0

Better maintenance on trailer. Moving parts

Rating:

2.0

Pay back the full cash deposit would be a good start. the guy made me pay 18.50$ deposit cause i paid cash but refunded 3.50$ and i was right on time so you still owe me 15$.

Rating:

1.0

Don't charge them 2 extra days when it was returned on time. Huge inconvenience

Rating:

2.0

They have only one person that deals with the uhaul, He doesn’t check the equipment in until days later so you never know what is available. No one checks the stuff in at drop off nor assists at pick up.

Rating:

4.0

Truck rode like a lumber wagon. Would have been nice to have a smoother ride. This did not have anything to do with the awesome service that we received.

Rating:

4.0

I would recommend Brud Mines location I would never recommend the Blind River location as their trucks are frozen to the ground and plowed in and they expect u to shovel it out I also fell and went under the truck in Blind River as everything was glare ice I hurt my back arm and leg.

Rating:

5.0

I was pleasantly surprised at the ease of doing business with regards to the U-haul rental.

Rating:

2.0

Shit service, shit equipment and I wouldnt recommend to anyone.

Rating:

2.0

I loaded the trailer myself because the man was busy with his business, he was very nice and after I go the trailer home I found out that the straps had been cut so my vehicle could not be strapped down using the provided straps so I had to go buy ratchet straps to get my vehicle down south.

Rating:

3.0

I had a truck rented in Sault Ste Marie. My reservation meant nothing clearly as the truck was not there. I had to drive to Bruce Mines on the morning of my moving day to get a truck. The service in Bruce Mines was good but i would never use UHaul again.

Rating:

3.0

UHaul trailers and trucks mostly transport people’s personal furniture and belongings. It would be great to have the trailer cleaned (with a power washer) before the customer picks up. The maintenance seemed to be in good working order.

Rating:

5.0

What you’re doing keep it up

Rating:

5.0

Nothing....the service was excellent from this location

Rating:

5.0

Friendly, courteous service. The best kind of advertising a company can get. Keep doing what you are doing.

Rating:

3.0

I was unsure when I left my rental there as the girl who took my info just wrote my time of return down on a scrap piece of paper . I gave her my number novice number too just to make sure it was processed ok . Then I’ll took many photos after we dropped it off

Rating:

4.0

Put a jack stand on the tung of the trailer, to prevent lifting and back injury

Rating:

5.0

I’m very happy with the pickup location I’m not impressed with the drop off location which was marathon Ontario so due to these servomechanisms I will never use u haul ever again I rented a truck just to use as a ride to marathon to pick up a truck I bought up there and had no ride so used as a rental car and they are trying to tell me I don’t get my deposit back because truck was a mess with no photos to prove it I’ve asked to see pictures and truck number as I have the truck number I think this is a very unprofessional way to deal with it and will never recommend uhaul to anyone again Jay Underhill

Rating:

3.0

The trailer floor was covered with bedding straw like you see in a farm stall and it smelled like a barn. I had to clean it out in early morning. Lucky I had a broom. 3 of the 4 tires were bald and the right rear most tire has a slow leak. I am certain the trailer tires would not pass a MVI.

Rating:

1.0

It was after hours when I returned the truck and was told when I rented it, if I returned it earlier, the insurance "not used" would be returned to me. When I contacted this location the next day, nobody returned my call. I then went to this location and spoke to the owner responsible for UHaul and he wasn't interested in what I had to say, nor offered any resolution. I had to call the Uhaul main office to get my monies returned. He could have done the same, been kinder about it, and had a good review. Simply didn't seem like he cared.

Rating:

5.0

The service was EXCELLENT !!

Rating:

5.0

The location and customer service was well over and above. My issue is that I booked in Sault Ste. Marie, then was told there was a trailer in Richard's Landing, then I ended up having to go to Bruce Mines, an hour and a half round trip, just to get a trailer. I was also supposed to receive a $50 credit, since I had received a 'guaranteed' rental confirmation, which I have not received. The system as a whole needs a great deal of improvement. I will not likely use U-Haul again, unless I'm desperate.

Rating:

3.0

Person knowledgeable was not there the day we returned the trailer. Fortunately we could get a friend there to help back it up and detach it. It might have been a problem.

Rating:

5.0

truck was down a quart of oil before I took my trip.

Rating:

5.0

One thing you do is when quote people price at first that what should be when you go to pick it up .and another you schould not have make people drive two hours to drop off when their are place 15 mins away .and this thing charging people if drop it off at the closest place crazy and if to send people to pick it up that your problem not the customers felt and charge them more .was not happy about that at all .

Rating:

3.0

When your reservation says guaranteed....guarantee it!! i had to drive an hour out of town and back. 2 hours out of my way.

Rating:

3.0

Need to double-check the contract. Trusting his word, I was told that the mileage was 70 cents per mile and was charged $1.43 per mile. I should have checked the written copy before leaving. I was suppose to have a quarter of a tank of gas, it was actually less. The vehicle was NOT verified when I returned it so damage could have happened between my return and the next morning (thankfully there was none). My estimated calculation of $125.00 to transport a small lawn tractor for which a 4' X 8' trailer could have done the job to me was an acceptable option since this U-Haul dealer did not have such a trailer on site. To top it off, upon returning the truck, there was exactly that trailer available. Seems that dealer could have advised that one would be available later that day. This is not the first time I use U-Haul but this was an extremely disappointing and expensive experience. I feel I was taken advantage of for the extra money.

Rating:

3.0

Dint check it out when returned , told me to park anywhere out back .

Rating:

2.0

I was supposed to pick up the trailer from u-haul location in Sudbury, ON on Oct 10th, Saturday, but after reaching there after driving more than 2 hours, i got a text message about 30 mins before picking up that the pick up location has been changed to Bruce mines, ON. I did not get a call from Scheduling to inform this major change. I was only able to get the trailer next day and i spent next day as well to get this trailer. My trip got delayed and i incurred extra storage costs, accommodation cost traveling costs along with my time. Not happy with this unpleasant experience.

Rating:

1.0

Everything

Rating:

1.0

I booked my truck 3 wks. before pick-up in Elliot Lake and expected to pick up my equipment in Elliot Lake. Two days before I was to pick up my equipment I received a phone call telling me there was no truck in Elliot Lake and if I wanted my rental I would have to drive an hour and 45 minutes to go pick up a truck. After arriving to pick up my rental, it took 30 minutes just to get the paperwork. I asked the attendant for help with the auto hauler and he told me the customer does that on their own and he was to help me there would be a fee.After arriving back home to load up the handle that raises and lowers the car hauler broke. Never showed how to properly attach chains.

Rating:

3.0

The gasoline guidelines seem unclear and felt unfair. Returned at the same level as taken out but then advised to put $15 - 20 more in to be sure....

Rating:

5.0

Assistance with hook up would be helpful.

Rating:

3.0

I just received my invoice i was billed an extra day i had the trailer for two days March 12 2020 picked up at 1pm returned early Saturday March 14 2020 at 7:30 am this was discussed at the time of pickup that if i returned early Saturday morning i would only be charged 2 days, I would like my credit card credited for one day rental including taxes. Booking number 87525407

Rating:

1.0

That the info you give out on the phone for rental for credit card is not private enough. People are all around you. No privacy.

Rating:

4.0

Staff here are very friendly and helpful.

Rating:

5.0

U-HAUL should upgrade its computer systems. Even though I am a repeat customer & had already checked in on-line, it took over an hour of U-Haul computer delays before I could get my contract approved. I ended up having to use cash to pay for my rental as U-Haul Canada would not accept my USA issued credit cards. This is the second time in 2 months that my pick up time was delayed by U-haul computer delays. The other time I was in the USA when it took forever to get U-Haul computers to work

Rating:

5.0

The vehicle that I requested was at the location when I arrived. All mechanical worked excellent. All moving accessories (pull out step) worked well.

Rating:

5.0

The person at this location was very friendly, nice and helpful. What I don't understand is why you don't ask questions about the truck itself. It was difficult to read the speedometer because it was in miles per hour and we use kilometers in Canada. Also it's ridiculous that you fill the gas tank to only 1/4 full. A full tank would make a lot more sense and be much easier to do.

Rating:

3.0

Make sure the people responsible for renting give proper info on how to pin it and show how to hook up the safety chain properly

Rating:

3.0

I ordered a 26 foot truck over a month ago and uhaul confirms a 20 foot truck the day before moving. Wtf

Rating:

3.0

Initial pick up location was in Espanola, after multiple phone calls to uhaul, and being hanged up by customer service multiple times i will never recommend uhaul Initial request was a 5x8 trailer, which was not available upon arrival. Purpose was to move a queen bedroom set. They offered me a 4x8, expecting i would still be able to fit my queen bedroom set, once i got to 2nd location for 4x8, once again becoming very irrate, that i wont be able supply my needs. 3rd location is 6x12 trailer, 2,5 away, in Bruce Mines, where uhaul failed to inform me of. After driving over 5 hrs all over north ontario, which could of been prevented. I really wish this would not happen to any other customer, and hope that uhaul can contact me for follow up

Rating:

2.0

Despite having booked a trailer 3 weeks ahead of time I was only contacted 6 hours ahead of my scheduled pick up time to tell me I would have to drive an hour each way to another town to pick up my trailer. The new location also closed very early which meant I lost almost a full day due to U-Haul failing once again. This is not the first time this has happened to me. Booking in advance seems pointless since many times now I have had to drive from an extra 30 minutes to 1 hour each way past my arranged pick up location. The change happens with very little notice despite me planning well in advance each time.

Rating:

5.0

The tires were not suitable for this time of year. Lots of spinning on ice.

Rating:

5.0

Friendly and informative customer service. We plan to use this U-Haul location again.

Rating:

5.0

Very Fast and Great service.

Rating:

2.0

we were to pick up in Sault Ste MArie and this was 1 hr out

Rating:

5.0

Don't change a thing