Customer Reviews for Country Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Country Store

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Bruce G.
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Customer did not leave a comment.

JESUS N.
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Everything is great I will really will make business again with this location.

Hee Lien T.
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Customer did not leave a comment.

Sarah T.
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very nice ppl

Arturo R.
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My receipt was emailed to me. However, I could not open my receipt for some reason. U-HAUL should make sure that they send out good electronics transmissions.

monica S.
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The employees were nice and close to my home. I had no problem reserving and if I needed longer I can. The process was easy.

Raymond F.
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Customer did not leave a comment.

Susan R.
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Katherine B.
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ARTHUR R.
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DeJon P.
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VICTOR C.
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TIMOTHY S.
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The cab was filthy, the agent who hooked up the car to the dolly did it incorrectly and the car slid all over the place, loosening the front bumper and requiring air to be added to the front tires. We had to completely reload the car before we could load the truck.

Anthony H.
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Customer did not leave a comment.

Jack C.
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Clean trucks, friendly associate, clear concise info. Will come back again

Pamela G.
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Lianchen Z.
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TIMOTHY F.
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Alfredo C.
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It was quick but the only thing was that there wasn't any with in 100 miles in San Bernardino so I had to drive to Chino Hills, that was the only bad thing. I was just thankful that U-Haul had call me to find me one. Thank you very much for that!!!

ARIEL A.
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Customer did not leave a comment.

Gilbert M.
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The owner/clerk was extremely nice and helpful. I would recommend this location to anyone. The customer service was great. Keep up the good work.

Glenda F.
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Couldn't take the van back when scheduled and received courteous and positive response when I called for extension.

Ronald T.
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Customer did not leave a comment.

HONG P.
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Don't push customer to change drop off time. Don't call customer when the truck is late

Deborah L.
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Customer did not leave a comment.

RIGOBERTO C.
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Customer did not leave a comment.

Michael B.
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The place looks more like a gas station or a convenience store. I honestly wasn't sure I was in the right place. There don't seem to be any obvious signs inside the building indicating that it's a U-Haul store.

DOUGLAS H.
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Customer did not leave a comment.

EDWARD S.
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Customer did not leave a comment.

JINZHU P.
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The service concept is wrong, since what has been said should be honored instead of finding reasons to prevaricate. The guest is not a fool, and the duality of the words is not me who can explain whatever you want! I am very, very disappointed, the service quality is too bad. Maybe he thinks I won't go the second time! !And he said I can go complain anywhere,He don't care!

Eric T.
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The truck had just came in and it was muddy. The rep swept out the inside of the cab and we were on our way. We were grateful for the quick change in being able to secure a larger truck so quickly. We were not concerned that the outside of the truck was muddy.

Vanessa S.
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Customer did not leave a comment.

ROMMY C.
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Customer did not leave a comment.

DONG W.
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Customer did not leave a comment.

PHILLIP G.
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No criticism, only compliments: The staff was VERY helpful and quickly helped me arrange the rental. Much appreciated! Thank you so much for making that easy!

Godofredo L.
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Customer did not leave a comment.

JASON J.
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Customer did not leave a comment.

Erika M.
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Equipment was great but there was no AC and we returned the truck earlier than we anticipated it was too hot and were not able to complete the move. We will try again another time.

JEFFERY N.
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Eazy peazy. Fast and affordable

Set P.
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Very friendly and attentive staff. Very fast service!

FRANK T.
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It is primarily a liquor store, which has a side business renting equipment. But the Van was ready as promised and the staff was friendly.

Kevin M.
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Should have been more understanding regarding the mileage allowance issue and taken it upon themselves to correct rather than putting the onus on the customer. They provided a U-Haul number to call but I should not have to make the call. Maybe that is the U-Haul policy and they couldn't deviate from it by charging me. I rated the personnel and location as Not Applicable only because it appeared their hands were tied on what they could do which should be reviewed by U-Haul.

JON E.
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I didn't get straps with the van, but I asked for them when I reserved it. No big deal.

HOA L.
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Customer did not leave a comment.

DONALD E.
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Customer did not leave a comment.

ANDREA T.
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It was so easy to pick up and drop off at this location. It was super busy but they still managed to take their time with and answer all my questions. Gabriella and the two guys working there were AMAZING!!! We will definitely rave about them and recommend them to our friends and family!! Thank you guys for making the last part of our moving process so fast and easy! YOU GUYS ARE THE BEST!!!

DERAR H.
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Customer did not leave a comment.

Anthony G.
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GABRIELLE S.
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Thomas K.
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Christopher W.
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Prompt and convenient. Good customer service.

Jesse S.
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Customer did not leave a comment.

Jesse H.
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Back of uhaul had dirt and pieces of glass in it.

John P.
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Friendly helpful staff.

Susan N.
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I ordered a truck on may31st at 7:30 from ez smog in chino. Someone typed the reservation wrong and wrote 9:30 pickup. My order summary clearly shows 7:30 pick up. When I got there....no truck, No key, unable to mobile sign in and unable to contact anyone via telephone. Meanwhile I have 10 people waiting to move me. It's Sunday....thanks UHaul. I go to another uhaul location and luckily they had a smaller truck available. If you can't figure out mobile rentals at least have someone available to help when you screw it up. Thank goodness for the Country Store stepping in.

Laura D.
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Customer did not leave a comment.

Bertha G.
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Douglas M.
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Robert S.
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Juan W.
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Brittny R.
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This location was easy to deal with and it was quick service which I needed because once again Uhaul had another miscommunication with my reservation.

Casey N.
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Customer did not leave a comment.

Robert D.
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Customer did not leave a comment.

Zbigniew Z.
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Customer did not leave a comment.

david R.
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Danielle W.
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The dollys requested were not in the rental

Bruce G.
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Customer did not leave a comment.

Soledad R.
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Elizabeth H.
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Rick J.
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Everything went well

David Z.
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Customer did not leave a comment.

Gregory P.
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I showed up at 8 am and the store was closed. I called U Haul and the lady on the line walked me through the U Haul app. With that I found the truck, opened the padlock and got the truck. Went smoothly. Very impressed by this process. Especially with current pandemic. Thank you.

Dai N.
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n/a

Gregory P.
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The current system used is user friendly and I think it's great.

Richard L.
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Customer did not leave a comment.

Ricky J.
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Andrew M.
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Great Job!

Jacqueline E.
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Customer did not leave a comment.

Marwa S.
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Ramy S.
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James C.
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A very customer friendly establishment

Sandra V.
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Rented from this location a few times, always excellent customer service.

Robert E.
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Customer did not leave a comment.

Donald S.
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ROBERT Y.
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Customer did not leave a comment.

Richard R.
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Sharon C.
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Christopher S.
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Great experience

Hailey C.
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Truck was dirty and I was charged twice

john Y.
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Customer did not leave a comment.

Julianne M.
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Customer did not leave a comment.

David K.
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I've read the many reviews of the people's rental experiences for the surrounding area and was a bit hesitant to rent an Uhaul for my needs, but after finding this location and actually having experienced their customer service, I'll definitely go back to this location again and will be definitely referring this location to anyone who asks...

Robert M.
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Customer did not leave a comment.

Andrea B.
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Very good service

Andrea B.
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Exceptional customer service. I would definitely rent from Country Store again and will refer others for sure.

Patricia T.
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It's was fantastic.. no improvement needed

Wonyoung C.
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Great staff. Experience was quick and easy. Will recommend to friends.

Simon H.
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Customer did not leave a comment.

Xiaolei H.
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Customer did not leave a comment.

Yuwei W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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