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RICHARD C
Customer Reviews for Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I live in La Verne. I reserved a trailer from the Pomona Self Storage facility on north Garey Avenue in Pomona which is about 2 1/2 miles from where I live. When it was time to pick up the trailer that I reserved a week in advance, I had to drive 19 miles one way to the pick up place in Chino Hills.
Jeff VJust keep doing what you do best, great customer service by very nice and caring people!!!
Richard B2nd time using this location very knowledgeable people there
Ruben AEasy and on time
Aracely LWindshield was covered in bugs. Check engine light was on. At least clean the windshield before you rent out any truck.
Gary CCan’t Think of Anything,you Guy Are Doing A Great Job
aurelio cEasy process. Friendly and professional.
Angelica MOver all great experience 10/10
Miguel LI am very upset I was told over the phone that I had 50 miles allowed for 24hrs for 150$ plus gas for a one way. When I received my receipt that was not the case I was charged an extra 20 miles when I should have only been charged 7 miles.
ASHLIE SAgain, only one guy working but made me feel welcome. Fast efficient. Thank you
Mike KSystem keep asking me to use mobi l e checking in. But someone should be there to get a key. I don't know it is right procedure.
Kyung JTruck was really old with alot of miles. Workers there were really nice and helpful.
Jason CI was very pleased with service and their help.
Olivia CMy uHaul only had 1 working headlight which was dangerous considering I was moving at night.
Jo AThere was only 1 man working in 5he entire store and he was quick, professional, and did I say quick! We finished everything in less than an hour.
Carmel OAwesome 👌
Dario LCheck the alignment on the front end
Jeff SThey charge me gas and I only went 6 miles round trip. I will never recommend your business to anyone
Larry SThe staff was so professional and nice. They went over all the process and got me out perfectly. Thank you to the representative.
Erick CNot sure. My experience was quick and easy to return the truck. Also I was trying to submit photos and mileage to uhaul to finalize return of the truck, and it wasn't allowing me to.🤷 Jorge was kind enough to input information on his phone and complete the process along with an email.👍 😊
Rachel TThey would not let me park on there property said they don’t want to be responsible for my car when I explained I have insurance he still said no and when I came back there was a ticket on my car for 45.00. And when I spoke to them they said it wasn’t there problem. They were very rude and not at all accommodating, I will never use their services nor shop in their filthy whole in the wall establishment. The van was filthy as well as their store. Nasty people I’m going to yelp the shit out of them the hade 15 empty parking spot when I brought back the van just thoughtless and rude
Denise BRude female worker. I called to see if I left my water bottle in the U-Haul that I just returned and she told me to shut up and call tomorrow then hung up. She was a female East Indian Hindu lady.
JASON DOwners are friendly and professional. Clean equipment. Thank you
Elizabeth CThank you sunny for your great customer service and efficiency. I will be back to shop your store. You were kind and courteous. Thanks for all your help and info. You have gained a customer
daisy rLocation was perfect. The U-Haul app on the other hand is a disaster. Trying to click back results in being kicked out of the check in or check out process, forcing a call to corporate.
Damian AI had to wait over 30 minutes for someone from UPS to check in the truck.
Guy LDidn't receive a receipt
David ALocation is set in a residential neighborhood. The area is somewhat run down along with the convenience store that acts as the front for the UHaul operation. Despite this the staff was helpful and the truck was readily available in a clean condition.
Christopher HNo hassle or surprises. Booking was easy and checkout was a breeze.
peter tAlways use the Serranos location because is close by and the man that helps me through checking out is very nice .
Maria TWouldn’t recommend only because I never plan on using ur company again.
Rebecca CDo preventative maintenance on your truck. Check engine light was on and I needed the truck I was on a timeline to move. The trailer I rated had a tire issue too.
James PI had no problems with the locations. ALL 3 PLACES had polite employees. The problem is with U-Haul!!! I arrived at 8am to pick up the 26' truck only to find it had not been returned the night before. They sent me to another U-haul location to pick up the truck, then I learned that they had no appliance dolly. I was then forced to go to a 3rd U-haul location. I ordered moving labor through U-Haul for 10am and they did not arrive until 6:30pm. U-Haul failed on all fronts.
Michael FGreat staff very polite and helpful. I will definitely use them again.
shane sService was very good. However, I lost my Toyota fob (key) to my 2022 Toyota Rav4 while simultaneously unloading the U Haul truck and my personal auto at my apartment. This delayed return of the truck for 24 hours while I unsuccessfully searched for the fob (key). If a Toyota fob (key) is found in the driver seat area of the cab or elsewhere in the cab, please advise me and I'll pay for shipping it to me. These fobs are very costly to replace. Thank you for your assistance.
katherine tComputer connection way too slow. Too expensive. Penske cheaper
martin mKeep up the good job!
ANDY TEvery thing was great and convenient
Gina MUsed this location several times.
Ryan LMaybe lower the rent.
Manuel DEmployees were very friendly and helpful.
raul CI tried to get the gentleman to come out to the truck so that we could go over the truck. He refused. When I asked questions about the truck and previous damage and gas that was in the truck I was told to follow a link on my phone. I believe that I was cheated by this location. I brought the truck back with the same amount of gas as when I left but was told I needed to put more in. I was also charged for milage that I didn't do. I would like for someone in management to contact me.
LaMar JNothing keep the good customer service
Maria PAll good
Henri LI'm be making a reservation for a sprinter van again on Monday 4/24
Cynthia DFriendly staff. Good service.
ANTON DThere was a leak in the top of the truck and a lot of our boxes got wet.
Timothy AFast and convenient. One of the best rentals I’ve ever had.
RICK L