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RAMY S
Customer Reviews for Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything is ok nice customer service.
androw aAll good. Nice people.
Richard BThe guy working at the country store is awesome, he’s really helpful. A++
Jian CKnowledgeable, friendly and efficient
Brian MThis place is always reliable, available and very courteous. I will always recommend it, and use their services as well. Thank you 😊
Sabrina MMake sure no smoking or smoking odor in vans
Lena RThis U-Haul location was clean and very professional with great customer service I would recommend the U-Haul location to my family and friends!
gilbert eThe people at this location are super friendly and very helpful. Highly recommend it for anyone in the Chino Hills area
JARED BDon’t come here. This place will charge you an extra fuel fee even if you’ve already refueled.
ZHIKUN LNo improvement needed. Thanks for a great rental.
Daniel DI prefer to upload my own id on my phone. I did not like that process. I don’t know where or who that phone belongs to. I was already compromised in the pass. Taking a picture of back and front on U-Haul phone of the person is very concerning.
Yvette BGood
ROBERT MInside clean, outside windows dirty. Shift lever need maintenance.
ed gThe employees were very friendly and helpful. The truck was very muddy on the exterior. The cab had a cigarette stench.
JUAN COverall Experience was great
Herman MThe owners of this location gave absolute excellent service and were able to make sure I was taken care of quickly and efficiently
CHARLES ENone
Justin CWonderful customer service. This will be my spot anytime I need a u-haul rental. Quick and easy.
Julie TI’m like good service tank for everting
JOSE HThe staff at this location were extremely helpful and great to work with. They provided excellent customer service and went above and beyond to ensure that my U-Haul experience was smooth and stress-free. I would definitely choose this location and U-Haul again in the future.
Christina DAlways a wonderful, professional experience. This ownership team is the consummate professionals with my box van always ready as promised. I rented my U-Haul Box Van through this team even when I moved my father-in-law in Palm Desert. They're the best!
Michael BThis location made no attempt to help me with my reservation. I had to call the national customer service line twice to finally get someone to confirm my reservation for a trailer.
Scott SThe truck that we rented was dirty when we arrived to pickup the truck. On the drivers side rear dual, the white rim was caked with black brake dust and that brake constantly squeaked. There was a rattling when driving the truck coming from under the cab. When opening the back of the truck to load our belongings, we found pizza crust sitting in the back. When returning the U-Haul, we checked behind the seats to be sure we had all of our belongings, upon doing so, we found trash that was absolutely not ours. The location was fine for pickup, truck was there, fairly easy to pickup/drop off, however this truck was not clean. The inside seemed clean until we found trash from the previous users that was not cleaned out, the box had someone’s pizza crust, the outside had caked on dirt and bugs, and the brake dust had the run a completely different color from the other before we even drove the vehicle. We have pictures to show as the app only allowed us to submit one cleanliness picture. The help we received over the phone with U-Haul was hit and miss. We spoke with someone who hung up on us as we were trying to access our truck (we had full bars of cell service) and we had someone who was very kind and helpful. I’m not too sure how to feel about this experience. I would appreciate if a representative from U-Haul would contact me.
Ryan MGood service in this area
Sanguan HThe entire rental experience was awesome! I was greeted kindly and treated very professionally by the staff here at the Chino Hills Store. To “Team” at this location, I say thank you with all heart and will be returning soon! Kindest regards, Michael Chino Hills CA
Michael nVery small operation with only one person to help while trying to run their convenience store. Also it was way far into a residential area.
RAYMOND RContinúen con tan excelente servicio... Gracias
JOSE PFriendly staff and I was in and out quick and easy.
Daniel BI love the sevice and friendly staff at this location.
NILESH BThere’s no AC in this vehicle. It’s super hot.
Kevin KEverything was great however the truck on the outside needed a wash.
claire fDon’t think I should have to pay for extra charges if I was given a truck that wasn’t properly working
Nicole PThere seems to be an issue with the gas tank. When i tried to fill the gas at a gas station it was not filling correctly.
oscar sGreat Customer Service
Mark REverything ok
ARIEL RFast check out, accurate check in, friendly service, can’t complain!!
hung dI have been a loyal customer fro 3+ years. Always helpful and one of the best customer service!
NILESH BAs Always, awesome service and friendly staff.
Veronica MNothing. Customer services, friendliness, and cleanliness is all up to par! Also, a one stop shop. Jorge made it so easy that I came back twice in one week!
abraham gEverything was great besides the uhual leaking oil.
Lizbeth DNothing at this time everything was perfect.
Irene MAwsome service. Every time!
Reynaldo AAs always, Countr Sotre is above and beyond in every aspect of renting truck from them!
SALVADOR C