Check out//return process was easy, staff was helpful and patient!! I have used this location in the past and will continue to use this location as long as the equipment I need is available there.
LISA M
Customer Reviews for Country Village Ace
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was an excellent rental experience. I am very happy
MARY EIt seemed all the information I entered in the system to reserve the trailer was gone when I picked it up and had to answer all the questions over again.
WILLIAM JThe only reason the experience wasn’t perfect was because the parking lot was an absolute nightmare. I was soaked half way to my knees walking to the store from the truck and had no change of socks or shoes due to moving. Ruined my day, but truck was great for the little I used it.
Kristen LWhen I picked up auto transport trailer I received no help in connecting the trailer to my truck because the weather was bad very poor customer service
CALVIN PVery friendly, knowledgeable and helpful staff - will definitely deal with them again.
STEPHAN LThere needs to be more lighting where the key pickup is because it's too dark to see the combination lock letters. There needs to be a different lock because in zero degree weather the lock needed pliers to open.
Jason PThe country village was great, their customer service was great, but here it is a week later almost and I still don’t have my refund of $14.47. While this may not seem like a lot to a huge company like you, it’s a lot of money for me. So please send it ASAP!
RANDI TRude and unhelpful
TERRY LNice group of guys
SUSAN JCustomer service was terrible. ZERO effort. If I wasn't in a rush they would have gotten a piece of my mind
RYAN TGreat customer service
KATHERINE MI don't think there is anything that could have been improved upon. Scheduling was simple and helpful in person, pick ukp was professional and excelent The trailer performed well and held everything we had to move And drop off was excellent, professional nice clean facility with gratious and helpful return I could go on for paragraphs on how good it all was But the most important is scheduling, pick up, hauling and drop off was all great The only thing that could have made it better was if pick up guy helped load it for me and drop off guy was there to help unload. Great experience and all went well. Jim
JAMES RInside of truck although had no debris laying around inside could have been used a thorough wipe down to remove dirt from dash, cup holders, etc. Understand that people’s opinions differ on cleanliness of a vehicle with my preference leaning more towards a tidy and dirt free interior vehicle. Also, completed the online check in including uploading driver’s license, emergency contacts etc but still had to repeat the process when picking up the vehicle. May want to look into this as there seems to be a glitch with this.
BARBARA TWould not recommend it for renting a U-Haul but recommend this location to rent a competitor as they also track Penske trucks there.
Stephen CI would have liked to have a hand cart, but overall I was pleased with how easy it was. Would definitely use again. Have already told several people how cheap it was.
liisa kCountry Village was great.
RANDY KIt was good ! No complaints !
Mike VMy original drop off Location did not exist.I called the number it went to an answering system and I never received a call back. Contacted Country side Ace. They said they would receive it.
Michael BBumpy ride.
Diane SThe first person I talked to I told him I was returning the trailer early he looked in the computer he couldn’t find me without the contact number so I was calling my wife for her to look it up when another employee came in and I told him what I was doing he just asked for my phone number and looked it up and took care of me no problem.
john rIf it's raining and you're trying to haul things in and out of that truck the whole half a truck gets wet..there should be some sort of protection.Small gutter to catch rain and run off the sides
TONI SGreat experience. Will definitely recommend and rent again.
THOMAS GNothing. This store is on their game. Very easy to deal with. Knew what they were doing.
Michael GWindows could have been ckeaner
Fred CBest customer service for all of my uhaul rentals. Will use this location from now on.
Adam VThe fact that I was charged an extra $21 for gas when I returned it just a *touch* under 3/4 tank was ridiculous! I drove the thing 28 miles total, and put $15 in gas in it!!! Very sad!
Bradley LGreat Customer Service from start to finish …. See you next time Country Village Ace and U-Haul.
Matt AGreat customer service - thank you.
Stephan LRented truck was not clean and smelled of stale marijuana…actually had pot butts in the water holders!
Peter LWas very busy day there! customer service was excellent tho 👌
Douglas REasy rental, great people!
Robin BExtremely helpful and supportive customer service who are able to adapt to scheduling changes. They provide clear instructions and advice to ease the moving tasks.
robert SInside of the equipment was an absolute mess. Staff had to clean it out before hooking it up. Also the inside creeked and groaned like the floor was going to give out. Pickup and drop off were easy and the staff were very helpful however.
Raymond SThe rental agent was great. I’ve rented from them many times in the past. The truck however was not great. It ran fine on regular pavement but the highways in Wisconsin were textured concrete and the truck ran like it was driving over logs. Something with the tread on the tires maybe? It made for a miserable drive.
Louis LI had three guys “helping” me and it took 45 minutes to get my trailer. The main guy that was supposed to be helping me was mostly ignoring me and cursing under his breath about how “fucking busy” the store was. There was only one person in line ahead of me. I think one of the other guys was drinking because he smelled like booze. It was very frustrating and uncomfortable
Donald STruck was not clean - needed to swept out before we could load. Seemed to charge way too much for the gas I used. I was charged $39.50 for 8 gallons of gas; that is $4.93 per gallon when gas is currently around $3.40. It should have been closer to $27.00.
Jason Egreat staff !
Mark WNone - great customer service and pricing. Thank you
Stephan LVery helpful and friendly
JANIS sThe Trailer was extreamly heavy to lift on my trailer hitch. Needs a trailer hitch jack installed.
Darren K