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KEVIN B
Customer Reviews for County Liquors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person was super nice when picking up and dropping off
KYLE JLock box didn’t work. Truck wasn’t pulled out and was low air and there was a nail in the tire. Not a very seamless self check-in. Thankfully an employee was there early to help.
Marisol BEasy pick up/Easy drop off! I would recommend
CHAD DSelf check in, there was no one to assist but the app makes you take a ton of photos .
Jessica DDidn't see/meet anyone as it was dropped off after hours but easily done
Eric AEverything at drop off was great, super fast and efficient.
ELIZABETH LThe service at this location is the best I've experienced. Have used Uhaul twice at this location - very satisfied.
KEITH KThe trailer sucked. It had a square tire and go caused a tremendous vibration the whole trip so bad it caused the trailer lights to fail half way thru. Tried calling u haul to get a different trailer and none available and not able to wait a day for repairs.
PHILLIP JAttendant was more focused on adding extra charges. Just horrible!
Leon JTruck needed a lot of repairs. Broken windshield wipers, check engine light, leaking gas tank, fuel cap warning light.
GARY PThe people here where very very nice.
ROBERT SGreat experience
ELIZABETH OHi I use truck in this location for 4to 5 years they always deliver good service yes I will recommend this place thanks again
ANGEL MThe staff who helped me picking up and returning the vehicle were very pleasant and helpful.
AMBER HNothing in my opinion. making reservation was a breeze, check in and check out was easy, and the individuals who checked me in and out were very friendly, courteous, and very helpful. I’ll always use this location for my U-Haul needs.
TIMOTHY PFriendly helpful people. Trailer worked great for what I need. Quick and easy pick up and return.
MICHAEL SI have dropped numerous trailers off at this location always accommodating and helpful to whatever I need.
STEVEN BThe alignment was off the truck was pulling to the left . Other than that it was good
ALEJANDRO VThe Gentleman met me outside as I was pulling up…very nice and professional..thanks again U-haul
EMILIE CIt was quick and easy. The guy at the store was friendly and helpful
THOMAS MEvery thing was great. People were so helpful and kind this is the second time I have rented from this location. I will use this uhall establishments for all my needs.
Kevin MVery Helpful staff. Helped make my moving experience as good as moving could be.
Mike EI originally had a reservation at another location and it was changed to here. I never got the $50 for the inconvenience. I am upset about this and will leave a review at that original uhaul location on Google. This location where it was changed to was great though.
MUSTAFA HAll went as planned
THOMAS BCome in with a good attitude and you’ll leave with the same.
ANDREW PEasy drop-off
TEFFY CKeep the rental a reasonable price wasn't to expensive at all Thanks
LAKITA RMake a no smoking policy in trucks.
TERRI PAwesome service!!! Highly recommend Country Liquors!!! Excellent customer service. The employees are very nice and knowledgeable. When we needed a truck, they were the only ones in the area that had a few to rent.
KYLE HEverything was great. Thank you
BENJAMIN SCustomer service is exceptional. At pickup went smooth , efficient and friendly. Drop off the same. The people at Sycamore IL location are doing a great job and represent Uhaul fantastically.
George KAwesome customer service even though it was busy, the rep treated everyone with respect and kindness.
RICHARD NI couldn't find the bar code outside and the gas mileage was entered incorrectly. He said to fix it on the text message which i did but i was still charged the gas fee. I pointed this out before and after the pickup but didn't make a difference. The vehicle was pristine.
MUSTAFA HThe service and quality of the vehicle was excellent.
THOMAS Byou have to get on board with the Tollway Ipass systems, have then ready in truck, you're causing more issues with you getting the bills, then trying to chase us down to pay them instead of precharge
JOSEPH ZFriendly and helpful people.
JERALD HThe Gentleman. who helped me was friendly, efficient And very helpful.
GINA RI checked in online and still waited 45 minutes to get checked in at the rental store. Only one guy working on a Saturday morning. Screwed up the entire day.
theodore cMaybe two people working if you have a lot of pick ups at one time. Other than that all was great!!! Thank you!
JASON CAlways good service at County Liquors
ROBERT ZFantastic selection and great service whenever I use the location for my uhaul rentals. They’re friendly, rentals are exceptional, and super smooth process to get anyone’s moving needs taken care of.
TYLER WNothing!!! The workers at the pick up/drop off location were very polite and friendly!!! My rental was ready early and filled with gas. Easy pick up and quick drop off. Great place to rent from!!!
JAMES MEasy access to get the rental. Little trouble with WiFi returning but worked fine as the store was opened received help.
Jodi BThe attendant on duty could really use more help. When I arrived he was trying to help me, help two others wire money, and check out customers purchasing items.
Steve Cwindshield was incredibly dirty both inside and outside
William KI can’t remember the women’s name who checked me in and out, but she was the best, very courteous, friendly, and helpful. The ease of check in and out was great. Would use them again and recommend to anyone needing U-Haul.
tim PInclude the purchased items in the vehicle. Dolly, blankets etc…
Harrison HVehicle outside could have used a wash and the change oil light kept coming on .
TOYA SThe location was great and the vehicle was great. We had a minor issue with the gas cap but after topping it off the fuel cap message went away. Customer service was able to help as well. The the self checkin/out was really long and tedious which I assume has nothing to do with Country Liquors and more with U-HAUL.
Angela HTiny shop with amazing people
YUNDON JThe gentleman who helped us was friendly and efficient. It was rather busy when we picked up, but he handled everything in a professional manner. We would definitely rent from here again.
MARGARET OExcellent customer service! Very helpful and friendly. Great price too!
DEANNA CDrip off was way out of the way. Have many locations nearby and drip off was over 30mins away
CHRISTOPHER MI have rented U-Haul for many years. My recent rental was awful. The company tried to overcharge me $130 for two days when I returned the cargo van I had already paid $76.00 I caught the error n Stacey questioned me over the fon doubting I was even at my bank. My bank had processed the $76 n I only owed for over mileage of $53.98 not $130. Made me very mad n I will not rent there again!
Kimberly SNothing, it was a smooth transaction both picking up and dropping off. The vehicle was clean and ready to go. The staff told me the best place to fill up with gas due to its size. Very helpful!
STEPHEN KIf you want a ramp to the 6 x 12 enclosed make sure they have a newer version. Old version does not have.
TRACY MEverything went very smoothly from original discussion to pick up and use. I did notice employees had some computer problems. The only improvement would be your computer service
GEOFFEY P