Customer Reviews for County Market 223
(U-Haul Neighborhood Dealer)

53 reviews

1380 N Galena Ave   Dixon, IL 61021

(815) 284-0533

Location Hours

  • Mon-Sun: 6 am - 11 pm

Services at this Location:

Contact Us

(815) 284-0533

1380 N Galena Ave
Dixon, IL 61021

Services at this Location:

Location Hours

  • Mon-Sun: 6 am - 11 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I called to get info about drop off and no one knew any info. When I asked to speak to someone who did, they were extremely rude and acted like I was bothering their personal dinner time or something 🙄😕

JENNIFER P. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Melanie A. 
Rating:
4.0

Customer did not leave a comment.

Shianne W. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
4.0

They did keep asking us if we wanted to unhook the trailers and I felt bad saying no, you do it, even though I knew it was their job. I think you need a machine to lift the trailer off the hitches to keep older people from wrenching their backs.

AMY B. 
Rating:
4.0

Not a clear area where to drop off and pick up. Using the app is no problem for tech savvy, however there is barely any signage at this location. Keys for my truck where inside the store, however the app and no signage tells you to go inside the store.

Jim Z. 
Rating:
5.0

Customer did not leave a comment.

JEFF B. 
Rating:
4.0

I didn't know this was a self-service return facility. I loved the contactless return and app with photos. This was EXCELENT! Not many people I know would do well to show up to find out the procedure.

RUTH L. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Diane S. 
Rating:
5.0

Fuck you and every piece of shit Uhaul member that continues to OVERBOOK trucks. I am out $100s over the years because you greedy motherfuckers OVERBOOK rental trucks and love to say “fuck you” to the average customer. Thanks for the survey. FUCK YOU!

David D. 
Rating:
5.0

I was so glad we could return our trailer on a Sunday AND the 4th of July.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Keep giving great service!

CARL F. 
Rating:
3.0

This was the first time I have rented a vehicle. I made the registration from a local Overland Park location that had many trucks and a full office building. When I got to Dixon, Illinois, 40 miles out of my way, I did not realize this was not a full service location. I arrived 30 minutes before my scheduled pick up. There was no person at a U-Haul office and no sign to indicate what we should do. I saw the locks, and I thought I needed to enter a code on the lock to get the key to the truck. After going online, reading the instructions, I started the registration process. But then I kept going in circles on the website, there was no code. I had to make several phone calls, when I was finally told by a district representative to go inside the grocery store, and someone at the customer service desk would help me. Once I did that, things went smoothly. I suggested to the very nice man who helped me, he needs to put a sign outside to let people know they need to go inside the grocery store. This would have saved me MUCH frustration with the rental process. The man who helped me had problems with the tablet he was on, but we got through it. I feel sorry for people who don't like to do things over the phone. My husband would have been ballistic.

Cynthia B. 
Rating:
5.0

For some reason I received two charges $69.42 and $61.65 charge for a 2 hour rental. Is one of these a refundable rental fee? I'm not sure why I was charged two fees. Thank you for your help with this matter. Of course, this will impact my recommending U-haul to friends and family.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

Casey K. 
Rating:
5.0

Customer did not leave a comment.

Chuck P. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

I rented a uhaul and did not have right size. By time i got a call it was past my appointment. I picked it up at 1 my orginal time was 9 the y would not let me bring it backat one without charging me an additional day. I did not get the 24 hours

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Ronda D. 
Rating:
5.0

Best U-Haul customer service and easy of use I have ever had from U-Haul.

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

Hannah S. 
Rating:
4.0

Customer did not leave a comment.

david S. 
Rating:
4.0

Have a pickup site close to where my stuff was stored. This was 180 miles away.

Susan D. 
Rating:
5.0

Nice. They were open long hours.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

Oscar O. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Customer did not leave a comment.

Misty C. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
4.0

We ordered a package of 12 moving blankets. They only had 10 in stock

Alice S. 
Rating:
3.0

The person renting the vehicle to me didn't bother to walk out to the vehicle just said well if something is wrong let me know.

robyn F. 
Rating:
5.0

Customer did not leave a comment.

Henry E. 
Rating:
4.0

none

BARRY O. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

The tongue on the trailer was bent. But the over experience with U-Haul was terrible.

Deborah R. 
Rating:
5.0

Will my account be refunded for the extra days I didn't keep it for?

Tiffany M. 
Rating:
5.0

Easy access to equipment. Close location to my home.

Timothy M. 
Rating:
1.0

My reservation 3 months ago was for a 26 footer. When I got to the location to pick the truck, the rep at this location told me that I had reserved a 20 footer and The 26 footer was for another customer. I just verified my reservation before writing this comment and it was a 26 footer that I had reserved. Not everything I had fit on the truck they gave me and I had to take multiple trips with my own vehicle to move the rest. I'm not a happy I had to drive nearly an hour away to pick up a 20 footer truck when they were multiple of them parked at different locations near me. This business will fail when your customers realize U-haul charges them extra for mileage to move your trucks for you to another location. Next time, I'll just hire a professional mover company so that I'm scrambling to figure out how I will pick up a truck an hour away. Getting a truck size I didn't reserve. Missing equipment (dolly). Extra charges for mileage to drop-off truck to a location I didn't select. Overall not happy with my experience.

Munyuka N. 
Rating:
3.0

You moved my location last minute. Also customer service was rude. Was supposed to make my mileage .49 a mile from .99 a mile after my pick which was supposed to be a mile from my house was 25 miles from my house.

Matthew G. 
Rating:
5.0

The process was very simple and the service was great. Don't change a thing.

DEBRA T. 
Rating:
2.0

Customer did not leave a comment.

HIPOLITO P. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Stacey B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Susan E. 
Rating:
5.0

Customer did not leave a comment.

pat B. 
No reviews have been submitted for this location.

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