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Erika M
Customer Reviews for County Market 223
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The ramp was broken
kathy cReserved weeks ahead. Come pic up pickup time a bunch of hassle switch locations
todd fThis drop off location was closed when I arrived which I knew ahead of time. The actual process of dropping off the vehical and the keys was a bit of a process-taking and uploading photos of the vehical- which I understand but I was not expecting all that at the end. It worked out though and was a convenient spot to drop off the truck.
Kara EIt was not disclosed to me that I would be charged $1.00 per mile traveled. I argued the fact and I waited 3 days with no response from the company about the issue. After 3 days they just took the money out of my account and didn’t even acknowledge my concern. I will never use uhaul again!!
Ryan JNA
Gregory PThe managers at this location are so lazy. The female manager would not answer a simple question on the phone, told us she would refuse to go out to the truck to bring in the dolly when we broght the truck back and the male manager who we stood waiting 20 minutes for to drop off the vehicle NEVER showed up. We ended up checking it in via web throwing the keys on the table and walking away. U-haul needs to STOP doing business at this location!!! We will NOT rent uhaul if the vehicle is at that location.
John Ktablet used by uhaul representative in desperate need of defrag or removal of bloatware
George BThe lady was extremely rude and it clearly was an inconvenience for her to help me. I was also charged the extra $10 for the safe guard or whatever it’s called even though I selected no. She told me she couldn’t take it off. Overall terrible experience.
Jennifer BTried using the app again but once again useless. Couldn’t get the pics to load. Store was able to take care of me
Katherine UThe web site is one big confusing mess!
Cindy SThe cab had moldy sandwiches, CSR did not inspect vehicle & I had to take photo of dash for mileage & fuel gauge
Lawrence FCustomer service was above and beyond.
ben lThe people were very nice and respectful. I would recommend this location to anyone. Just a little pricey that’s all.
nancy rNot charge a customer full price when they return a uhaul less that 2 hours in because it wasn’t tall enough to get the product in. Made us check it in online bc their computer didn’t work
Ashley WMuch better than the other locations in Dixon, IL. The staff was very friendly during checking out and checking in. I had no issues and will recommend this location over all the others in town.
Aaron YI was ripped off ... all I needed was a 4×6 open trailer for 30 min.. and it wasn't avaliable.. I was upgraded to a small truck 🚚 and they told me my total with taxes was going to be $25 or less... the store where I had to get the keys at took for ever ... they were mad that they had to help.. and they said $44 but I would get some money back if I brought it back soon and if it was low miles... I put has in it.. and when I got back they said no money back .... I need to talk to customer service. Not happy at allllllllll
Jay VOver charged me for gas after I had already filled the past the amount required.
Shannon SIf you are going to rent via the mobile app, this isn’t the place to rent from. The key was not in the lock box. I spent over 60 minutes with a manager that was not aware as to how to handle a key situation for someone that rented via the app. It was beyond frustrating, and the customer support line was no help. Their only answer was to come back the next day and work with another manager. Fortunately the manager of County Market got a hold of a UHaul representative in the area, and he directed her to just hand me the key. Better training is needed going forward.
Jason MNobody was there and I had to do all the work myself, so I can't rate anyone's job performance.
mark aNothing to improve. Everyone was very helpful.
Michael TTruck died at gas station couldn’t restart had to have a family member drive 15 minutes to come jump the truck. The uhaul help service called after he arrived to jump the truck
Michael Ptook way to long to get the truck
Cliff CDropped off during normal business hours. Manager would not come out from the back of the store to check me out. I had the clerk call back to her several times to come up and she did not. I had to just leave the keys on counter because I was late for an appointment after waiting 30 minutes. Do not use this location. Go to sterling.
Steven YFast, helpful, easy to get it done. Thank you!!
William HHours of service is convenient for pick up and drop off.
Wayne HGreat!!
Kerry JI feel you charged me to much more than the add. I don’t think I will use you any time soon.
LuAnn FThe overall experience at this location was very good, but the one inconvenience was they had only a few moving pads available. I am still waiting on a credit from uhaul as I was charged for the full dozen pads. The return experience was excellent in that James offered to help unhook the trailer and made the process very easy!
Kevin MThere was a software problem in checking out the truck. Took almost 40 minutes. Agent had to make several calls to U-Haul. Not a good experience.
Willard SThe staff was perfect, but the location is basically a grocery store that isn't setup for renting equipment. The safety checks and help attaching the equipment to the car was not available (not the staff's fault). Thankfully, I knew how to hookup and check the safety of the trailer but not everyone will know how to do it.
GARRET SI asked Donna at County Market if I would get a credit to our account since I returned the Uhaul a day early and she said “it doesn’t look like you owe anything” 🙄 We we’re supposed to pick the Uhaul from this location but we received a call from Patty at Uhaul saying we needed to pick it up in Rock Falls instead. I had to use gas driving from Rock Falls to Dixon! Again, will we get a credit for that??
Dawn GTheir laptop didn’t work and it took an hour to register my pick Up. The “on call” uhaul Person didn’t answer his phone. Terrible.
Michael KThe vehicle was defective with a leaky roof from the very beginning of the loading process. This did not improve and, as a matter of fact, a 2nd leak occurred on the 3rd day of the experience. The credit that was offered barely compensates for the inconveniences caused.
Edward MCountry Market rental person, Melody was great, transaction was simple.
Michael MAllow other personal to accept a return, not just the store manager who may not be available or on site.
Roy LEveryone was very helpful and helped me understand what I needed and answered any questions I had.
Olivia EReplace worn strap that goes over tire.
JACQUE SJust make sure, the equipment was clean before handing it over to other people, when I received the truck, there were broken glass pieces in the loading room.
Margav JCan let people know that exact price
SEAN JI can't think.of anyn4thing
Jackie NI called to get info about drop off and no one knew any info. When I asked to speak to someone who did, they were extremely rude and acted like I was bothering their personal dinner time or something 🙄😕
JENNIFER PThey did keep asking us if we wanted to unhook the trailers and I felt bad saying no, you do it, even though I knew it was their job. I think you need a machine to lift the trailer off the hitches to keep older people from wrenching their backs.
AMY BNot a clear area where to drop off and pick up. Using the app is no problem for tech savvy, however there is barely any signage at this location. Keys for my truck where inside the store, however the app and no signage tells you to go inside the store.
Jim ZI didn't know this was a self-service return facility. I loved the contactless return and app with photos. This was EXCELENT! Not many people I know would do well to show up to find out the procedure.
RUTH LFuck you and every piece of shit Uhaul member that continues to OVERBOOK trucks. I am out $100s over the years because you greedy motherfuckers OVERBOOK rental trucks and love to say “fuck you” to the average customer. Thanks for the survey. FUCK YOU!
David DI was so glad we could return our trailer on a Sunday AND the 4th of July.
Amy B