Customer Reviews for County Market 223
(U-Haul Neighborhood Dealer)

Rating:

3.0

tablet used by uhaul representative in desperate need of defrag or removal of bloatware

Rating:

2.0

The lady was extremely rude and it clearly was an inconvenience for her to help me. I was also charged the extra $10 for the safe guard or whatever it’s called even though I selected no. She told me she couldn’t take it off. Overall terrible experience.

Rating:

5.0

Tried using the app again but once again useless. Couldn’t get the pics to load. Store was able to take care of me

Rating:

5.0

The web site is one big confusing mess!

Rating:

3.0

The cab had moldy sandwiches, CSR did not inspect vehicle & I had to take photo of dash for mileage & fuel gauge

Rating:

4.0

Customer service was above and beyond.

Rating:

5.0

The people were very nice and respectful. I would recommend this location to anyone. Just a little pricey that’s all.

Rating:

1.0

Not charge a customer full price when they return a uhaul less that 2 hours in because it wasn’t tall enough to get the product in. Made us check it in online bc their computer didn’t work

Rating:

5.0

Much better than the other locations in Dixon, IL. The staff was very friendly during checking out and checking in. I had no issues and will recommend this location over all the others in town.

Rating:

1.0

I was ripped off ... all I needed was a 4×6 open trailer for 30 min.. and it wasn't avaliable.. I was upgraded to a small truck 🚚 and they told me my total with taxes was going to be $25 or less... the store where I had to get the keys at took for ever ... they were mad that they had to help.. and they said $44 but I would get some money back if I brought it back soon and if it was low miles... I put has in it.. and when I got back they said no money back .... I need to talk to customer service. Not happy at allllllllll

Rating:

1.0

Over charged me for gas after I had already filled the past the amount required.

Rating:

3.0

If you are going to rent via the mobile app, this isn’t the place to rent from. The key was not in the lock box. I spent over 60 minutes with a manager that was not aware as to how to handle a key situation for someone that rented via the app. It was beyond frustrating, and the customer support line was no help. Their only answer was to come back the next day and work with another manager. Fortunately the manager of County Market got a hold of a UHaul representative in the area, and he directed her to just hand me the key. Better training is needed going forward.

Rating:

3.0

Nobody was there and I had to do all the work myself, so I can't rate anyone's job performance.

Rating:

5.0

Nothing to improve. Everyone was very helpful.

Rating:

3.0

Truck died at gas station couldn’t restart had to have a family member drive 15 minutes to come jump the truck. The uhaul help service called after he arrived to jump the truck

Rating:

3.0

took way to long to get the truck

Rating:

1.0

Dropped off during normal business hours. Manager would not come out from the back of the store to check me out. I had the clerk call back to her several times to come up and she did not. I had to just leave the keys on counter because I was late for an appointment after waiting 30 minutes. Do not use this location. Go to sterling.

Rating:

5.0

Fast, helpful, easy to get it done. Thank you!!

Rating:

5.0

Hours of service is convenient for pick up and drop off.

Rating:

5.0

Great!!

Rating:

5.0

I feel you charged me to much more than the add. I don’t think I will use you any time soon.

Rating:

4.0

The overall experience at this location was very good, but the one inconvenience was they had only a few moving pads available. I am still waiting on a credit from uhaul as I was charged for the full dozen pads. The return experience was excellent in that James offered to help unhook the trailer and made the process very easy!

Rating:

4.0

There was a software problem in checking out the truck. Took almost 40 minutes. Agent had to make several calls to U-Haul. Not a good experience.

Rating:

1.0

The staff was perfect, but the location is basically a grocery store that isn't setup for renting equipment. The safety checks and help attaching the equipment to the car was not available (not the staff's fault). Thankfully, I knew how to hookup and check the safety of the trailer but not everyone will know how to do it.

Rating:

4.0

I asked Donna at County Market if I would get a credit to our account since I returned the Uhaul a day early and she said “it doesn’t look like you owe anything” 🙄 We we’re supposed to pick the Uhaul from this location but we received a call from Patty at Uhaul saying we needed to pick it up in Rock Falls instead. I had to use gas driving from Rock Falls to Dixon! Again, will we get a credit for that??

Rating:

2.0

Their laptop didn’t work and it took an hour to register my pick Up. The “on call” uhaul Person didn’t answer his phone. Terrible.

Rating:

2.0

The vehicle was defective with a leaky roof from the very beginning of the loading process. This did not improve and, as a matter of fact, a 2nd leak occurred on the 3rd day of the experience. The credit that was offered barely compensates for the inconveniences caused.

Rating:

5.0

Country Market rental person, Melody was great, transaction was simple.

Rating:

4.0

Allow other personal to accept a return, not just the store manager who may not be available or on site.

Rating:

5.0

Everyone was very helpful and helped me understand what I needed and answered any questions I had.

Rating:

3.0

Replace worn strap that goes over tire.

Rating:

5.0

Just make sure, the equipment was clean before handing it over to other people, when I received the truck, there were broken glass pieces in the loading room.

Rating:

4.0

Can let people know that exact price

Rating:

5.0

I can't think.of anyn4thing

Rating:

3.0

I called to get info about drop off and no one knew any info. When I asked to speak to someone who did, they were extremely rude and acted like I was bothering their personal dinner time or something 🙄😕

Rating:

4.0

They did keep asking us if we wanted to unhook the trailers and I felt bad saying no, you do it, even though I knew it was their job. I think you need a machine to lift the trailer off the hitches to keep older people from wrenching their backs.

Rating:

4.0

Not a clear area where to drop off and pick up. Using the app is no problem for tech savvy, however there is barely any signage at this location. Keys for my truck where inside the store, however the app and no signage tells you to go inside the store.

Rating:

4.0

I didn't know this was a self-service return facility. I loved the contactless return and app with photos. This was EXCELENT! Not many people I know would do well to show up to find out the procedure.

Rating:

5.0

Fuck you and every piece of shit Uhaul member that continues to OVERBOOK trucks. I am out $100s over the years because you greedy motherfuckers OVERBOOK rental trucks and love to say “fuck you” to the average customer. Thanks for the survey. FUCK YOU!

Rating:

5.0

I was so glad we could return our trailer on a Sunday AND the 4th of July.

Rating:

5.0

Keep giving great service!

Rating:

3.0

This was the first time I have rented a vehicle. I made the registration from a local Overland Park location that had many trucks and a full office building. When I got to Dixon, Illinois, 40 miles out of my way, I did not realize this was not a full service location. I arrived 30 minutes before my scheduled pick up. There was no person at a U-Haul office and no sign to indicate what we should do. I saw the locks, and I thought I needed to enter a code on the lock to get the key to the truck. After going online, reading the instructions, I started the registration process. But then I kept going in circles on the website, there was no code. I had to make several phone calls, when I was finally told by a district representative to go inside the grocery store, and someone at the customer service desk would help me. Once I did that, things went smoothly. I suggested to the very nice man who helped me, he needs to put a sign outside to let people know they need to go inside the grocery store. This would have saved me MUCH frustration with the rental process. The man who helped me had problems with the tablet he was on, but we got through it. I feel sorry for people who don't like to do things over the phone. My husband would have been ballistic.

Rating:

5.0

For some reason I received two charges $69.42 and $61.65 charge for a 2 hour rental. Is one of these a refundable rental fee? I'm not sure why I was charged two fees. Thank you for your help with this matter. Of course, this will impact my recommending U-haul to friends and family.

Rating:

5.0

I rented a uhaul and did not have right size. By time i got a call it was past my appointment. I picked it up at 1 my orginal time was 9 the y would not let me bring it backat one without charging me an additional day. I did not get the 24 hours

Rating:

5.0

Best U-Haul customer service and easy of use I have ever had from U-Haul.

Rating:

4.0

Have a pickup site close to where my stuff was stored. This was 180 miles away.

Rating:

5.0

Nice. They were open long hours.