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William P
Customer Reviews for County Market 300
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck showed a "check fuel cap" light on dash that we could not clear. Thankfully, Terry (U Haul customer service) was able to reassure us it was OK to drive. The staff in County Market were quick to provide us with the keys.
Gayle WClean back was full of pebble rocks and smelled like dog can floor on driver's side was muddy and can smelled of dog as well.
Donna WGreat customer service a friendly attitude and just made it the entire process easy
PAUL RThe U-Haul app is not user-friendly. The process for getting the truck was cumbersome and took a long time. We specifically rented a two wheel cart only to find out an hour later. The facility did not have any carts. The overall process took an hour and a half, which set us back from trying to load the truck and move.
MIke KService was great !!
KRISTI SNeed a sign along IL Rt. 4.
Daniel HIt was a very positive experience at this location. Thank you.
Sandra FIt was a grocery store so no worries.
Juliet WNo one came out to hook up and make sure lights worked. One brake light was out. And then I was charged 59.90 for a 29.90 rental. I doubt there is $30 in tax on 29.90
Carey KNothing to improve
Jeremy WGive my money back
Anton MWe did not request to drive 20 plus miles to pick up. Store was swamped and we waited almost half hour for service, Vehicle was pick up with zero gas in it.
tammy mput a key drop box at the location. it's very inconvenient to completely check out online and then go through a process at the customer service desk.
James BI AM STILL WAITING FOR THE NEW AREA MANAGER TO RETURN A PROMISED CALL TO ME FROM A WEEK AGO. THERE IS A DISPUTE WITH THE AMOUNT I WAS CHARGED AND THE FACT THAT UHAUL APPARENTLY DID NOT NOTIFY THE SITE WHERE I PICKED UP THE TRAILER THAT IT WOULD NOT BE RETURNING ON SCHEDULED DATE DUE TO AN ACCIDENT. I TRIED TO USE THE ONLINE LINK IN THE EMAIL FOR THIS EVALUATION BUT IT IS A NONVALID SITE.
Barbara GKind and professional staff.
Joseph CI informed the location services but was told they could do nothing about the damage to my mattress from the box truck rental. It was last minute because it was raining and I had to move. Your truck leaked a substantial amount of water and it soaked my mattress. I'm very disappointed in this rental.
Colby VLocation excellent for moving in area
jim lThe sign up process is too complicated, please simplify.
Randy TNothing it's a great uhaul place
ALECIA E