Customer Reviews for County Market 458
(U-Haul Neighborhood Dealer)

Rating:

1.0

I got there and they lady said they don’t do u Haul at customer service so if that says anything I had to call u haul witch had to contact county market again and tell who ever was working how to do it they have two people trained to do u haul there they need more people trained so this is not a reoccurring problem this over all u Haul experience was by far the worst I’ve ever had with you guys hope my feed back helps you fix a few things

Rating:

1.0

Went to the drop off location as described above, went into the store but was told they didn't have the proper paperwork to return the trailer and didn't know how to do it otherwise. The store employees didn't inspect the trailer and offered no help whatsoever in taking the trailer off the vehicle. The trailer was not equipped with a trailer jack and with the length of the trailer and tongue it is very heavy. Luckily I am of above average strength but still, manually lifting it off the truck hitch isn't something the average person could easily accomplish and is dangerous in my opinion and could cause unnecessary injury. There needs to be a jack installed on the heavier trailers, something Uhaul might wanna consider. additionally, If county market cannot or is unwilling to train their employees properly then perhaps having a Uhaul location isn't for them!

Rating:

5.0

Everything was excellent, everyone I talk to through uhaul was very helpful and pleasant

Rating:

4.0

2 people being trained there is not enough. Austin was extremely good it’s just that they had to call him to take care of it

Rating:

4.0

Had good car dolly and had no trouble with it. it was in excellent condition.

Rating:

1.0

You over charge!

Rating:

5.0

Clean cab It was sticky

Rating:

3.0

The truck was whining.. i went back told the lady i rented it from .. she said she would mark it in the notes .. I was UNABLE to do a 2nd load because i didnt want the truck to breakdown on me while moving .. again told lady i rented the truck from .. she said she would mark in notes unable to complete move due to unsureity of truck and that she would contact uhaul bout the whining of it.

Rating:

1.0

Took money out of my account without me verifying I was going to use the service. Then I have to wait 7 to 10 days to get my money back. To get a quote you have to give banking info which I was told nothing would be done without verifying.

Rating:

2.0

Nearly fifty miles (each way) from my selected pick up site. Shame on U-Haul for this abysmal customer service. Limited service site (grocery store). Agent was excellent, even though he had gone home for the day and we had to wait for him to return to the store. U-Haul apparently did NOT communicate to the site that we were coming to pick up the trailer at 5:00 as arranged. In sum, I have U-Haul's new business motto: "U-Haul... we're all about our convenience, not yours."

Rating:

3.0

My issue is with the phone-in reservation and/or internet reservation problems, not pick-up facility or drop-off facility

Rating:

1.0

Wasn’t available in our location and had to drive 40 miles away to pick up. It was inconvenient and the staff didn’t know what they were doing.

Rating:

5.0

Kevin was very nice and helpful at county mart where I got it.

Rating:

5.0

Kevin provided excellent service.

Rating:

5.0

Kevin was very helpful for my pickup. Friendly, quick & professional.

Rating:

5.0

Nice equipment

Rating:

5.0

Very friendly and helpful.