Staff at both pick up and drop off locations were very helpful
CATHERINE B
Customer Reviews for Courtland Variety And Cafe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
when someone reserves equipment it should be ready and waiting and not an hours drive out of the way
SHAUNE HTruck had 1/2 in of ice on windshield, I was relocating a trailer for U-Haul it was in a snow pile that I had to dig out. And trailer was full of snow. That I had to clear out. And the drives rear light not working.
ALAN OTrailer wiring did not work. No braking or turning lights worked. PickUp location employee didn't care; they could have exchanged trailers. Wiring worked in other trailers. Employee left the store building only once and that was to photograph the hitch connection. I drive 150kms on 401 freeway with no trailer lights.
STEVEN DTrailer was dirty upon pickup. Lot was muddy in areas and unshovelled snow in others. Attendant was inexperienced and I was told to hookup trailer by myself without instructions.
MARK SExcellent location but your trailers are back breakers without the jack to raise them.
David FThe documentation confirming the return of the trailer did not arrive until almost 2 hours after the trailer was dropped off. It would have been more reassuring to know that the return of the trailer was officially acknowledged sooner. To the store clerk's credit, he was adamant that we were good to go after we dropped it off.
Jacob WFlexible and price great
Billie-Joe MOverall efficient experience but one concern I would want to go differently is to improve speed of my transaction . One person running the variety store so I wait for consumers to purchase lottery tickets and kids to buy candy for my trailer … totally inefficient use of time when I am on deadline to move items with my trailer rental?! There needs to be some form of express checkout on trailers when I pre book ahead everything is good ready to go … I feel I did my part so already waited for store to open then I must wait during my transaction for random variety store customers , unnecessary delays on my time so again , inefficient use of my time ?! Thank you , GB, Delhi, ON.
George Bi would suggest puting jacks on the trailers having to lift the tongue could injure someones back.
matt pFriendly and very helpful
Richard BA little confusion but he handled it pretty well.
Charles CThe operator at this location had absolutely no idea how to hook up a trailer. More safety training is definitely needed. Spin returning the trailer he wasn’t going to return my deposit until I reminded him how much was due and again further training is needed
John wEasy to deal with.
Carl RExcellent customer service
Mark O