Customer Reviews for Courtland Variety And Cafe
(U-Haul Neighborhood Dealer)

Rating:

3.0

I was suppose to Drop off in Tillsonburg 3 km from my house was rerouted to Courtland. Cost me more money in gas. Stick to the original requests.

Rating:

3.0

The windshield was splattered with bug guts. I would have appreciated if it had been clean. The rest of the truck was very clean. The gentleman who handled the rental was friendly, polite and professional.

Rating:

5.0

Staff at both pick up and drop off locations were very helpful

Rating:

1.0

when someone reserves equipment it should be ready and waiting and not an hours drive out of the way

Rating:

1.0

Truck had 1/2 in of ice on windshield, I was relocating a trailer for U-Haul it was in a snow pile that I had to dig out. And trailer was full of snow. That I had to clear out. And the drives rear light not working.

Rating:

1.0

Trailer wiring did not work. No braking or turning lights worked. PickUp location employee didn't care; they could have exchanged trailers. Wiring worked in other trailers. Employee left the store building only once and that was to photograph the hitch connection. I drive 150kms on 401 freeway with no trailer lights.

Rating:

2.0

Trailer was dirty upon pickup. Lot was muddy in areas and unshovelled snow in others. Attendant was inexperienced and I was told to hookup trailer by myself without instructions.

Rating:

5.0

Excellent location but your trailers are back breakers without the jack to raise them.

Rating:

5.0

The documentation confirming the return of the trailer did not arrive until almost 2 hours after the trailer was dropped off. It would have been more reassuring to know that the return of the trailer was officially acknowledged sooner. To the store clerk's credit, he was adamant that we were good to go after we dropped it off.

Rating:

4.0

Flexible and price great

Rating:

4.0

Overall efficient experience but one concern I would want to go differently is to improve speed of my transaction . One person running the variety store so I wait for consumers to purchase lottery tickets and kids to buy candy for my trailer … totally inefficient use of time when I am on deadline to move items with my trailer rental?! There needs to be some form of express checkout on trailers when I pre book ahead everything is good ready to go … I feel I did my part so already waited for store to open then I must wait during my transaction for random variety store customers , unnecessary delays on my time so again , inefficient use of my time ?! Thank you , GB, Delhi, ON.

Rating:

4.0

i would suggest puting jacks on the trailers having to lift the tongue could injure someones back.

Rating:

5.0

Friendly and very helpful

Rating:

4.0

A little confusion but he handled it pretty well.

Rating:

1.0

The operator at this location had absolutely no idea how to hook up a trailer. More safety training is definitely needed. Spin returning the trailer he wasn’t going to return my deposit until I reminded him how much was due and again further training is needed

Rating:

5.0

Easy to deal with.