Nothing to improve, this location is ALWAYS amazing!!! Tabatha is always super knowledgeable, super efficient, always kind and goes above and beyond for her customers. Trucks are always super clean at this location and ready to go when I need them! This location is run like a well oiled machine all the way around!! Much appreciated in this day and age!
AMANDA M
Customer Reviews for Cove Point Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager and staff are always incredibly helpful and professional. I would continue to use them for our moving needs.
WILLIAM STabitha is such a helpful and wonderful person to deal with. Had a couple minor issues when dropping the truck off in Greenwood, SC. She cleared everything up for me. I've dealt with her and few times, will always recommend dealing with her to friends and family.
MARK MOn duty front desk employee was the best helping me with my rental. Her customer service was beyond amazing. Please give her recognition! Thank you
JERELL WAlways excellent service!
LAWRENCE CThere was a mix up with my reservation at the Prince Frederick location so I had to drive an extra 20 miles for a different vehicle. I would have loved to have gotten a credit for 20 miles simply because the mix up was not my fault. I was fortunate to be able to even get the vehicle on the day I reserved it.
TERESA WVery pleasant experience
SANDRA WThis was a great experience. During stressful times you need everything to go smoothly. That's exactly what we received. Great job! Thanks.
LAWRENCE CBest customer service, cleanest trucks. Keep doing what you are doing!
LAWRENCE CManager helped resolve reservation error at checkin location. Otherwise one way trip would have been expensive return to pick up location. I did it correctly online. Was checked in wrong.
NICOLE BKeep doing what you are doing!
LAWRENCE CExcellent customer service, very friendly and helpful.
KEITH ETabitha is 5star top notch! Highly recommend!!!
NICHOLAS PAwesome business and super friendly people I would recommend them for your business Treat people the way you want to be treated yourself Respect earns respect back
RILEY HTabitha made the process easy, took really good care of us. Everything simple, truck was immaculate, turn in process easy.
MICHAEL RExcellent customer service!
TIMOTHY BFantastic services
BEVERLY KKeep on doing what you doing!
LAWRENCE CKeep on doing what you doing!
LAWRENCE COne of the best customer experiences I have had...knowledgeable, offered several good options, knew exactly what would fit and was correct!
JAMES LNothing. The customer service was excellent
JAMILA GAll transactions were very smooth. Tabitha at the Lusby location is awesome and very Knowledgeable.
JASON WPerfect Customer Service nothing needs improving. Thank you Tabatha
FRANKIE BAgent was very helpful and personable.
DAVID JNo improvements needed, this location has it going on, every single time. Efficient, competent, always prepared, friendly and clean trucks!
AMANDA MI left my vehicle at the site and was safe, no problems, Customer service was excellent. All questions answered, easy process for paperwork and dropping off vehicle. As a female it was very easy, no complications or struggles everything understandable about what to do, how to do, etc. Great experience and will come back if ever needing trucks
BARBARA SCassidy at the desk was nice, informative and thorough.
DONALD YThe young woman working the desk to complete my walk in rental is FANTASTIC!! I’m a tough customer and she was so lovely and professional and helpful the entire time.
ANNE DExcellent service and is highly recommended!!!
ABRAHAM SAlways great service!
LAWRENCE CExcellent customer service. The manager was both helpful and informative.
CHARLES RTabitha at Cove Point is phenomenal. She work with me for several days of changes to ensure I was taken care of. In the end our truck had a mechanical issue and she was right there with me to ensure I was helped all the way through the process.
Charlie BAccept cash for all transactions. I offered legal tender at this U-Haul location, but this location did not accept cash.
DAVID LMy experience was excellent.!!
GLENNY DBest customer service always!!!!
EDWARD GAlways excellent service!
LAWRENCE CUhaul dumba**... don't ask me about location and personnel if it was an after hours dropoff
Clifford PEverything was perfect! From making the reservation, to picking it up, even made some extensions and drop off was easy and the rate was adjusted down to the one that worked best for me. Totally awesome experience from beginning to end!
AMANDA MThe staff was friendly and the equipment was ready and clean. Did not have any of the blankets I reserved on hand.
Philip Bfriendly environment very competent assistance
HERMAN KContinue doing what you are doing.
LAWRENCE CVERY pleased with staff's friendliness and ability to quickly rent the vehicle. The only improvement I can think of would be to make the details of the vehicle clearer - print was very small. Maybe a walkout to the vehicle to point out/verify the mileage and show where the tow/haul button is (took me a while to notice it was on (while driving) so I could turn it off while not needed.
JEFFREY CAlways great. My favorite place to rent from!
LAWRENCE CThe staff was professional and the both the location and truck was extremely clean. I will definitely reserve with this location again.
LATAE RWonderful service always! Tabby is the absolute BEST!!!!!
LAWRENCE CThe truck had a lot of miles on it. A belt in the engine squealed while accelerating - especially when haul/load was engaged. This caused some concern that it might fail while on the road. The brakes feel weak. The pickup didn't have the heavy appliance hand truck I reserved. And they only had half the number of furniture blankets that I requested - and my wife had to return to the location after opening hours to get the blankets.
John TA+++ customer service! Above & beyond with my family's entire experience!
Will PExcellent service always and the cleanest equipment around.
LAWRENCE CInside the truck was dirty, and the vehicle had a faulty ignition switch which had me worried a few times because the truck wouldn’t start. This took minutes each time I tried starting the truck. Then the headlight switch located to the left of the steering wheel kept caving in when pressure was applied.
CARL WIf you’re renting after hours, don’t! I waited over an hour on the phone only to be hung up on due to technical difficulties and had to start over. The link finally magically appeared. Get the truck when they are open.
Sharon PWonderful experience. Keep doing what you’re doing!
LAWRENCE CMake sure everything is in great working order. AC had to be charged on the road and I sat for over 1.5 hours. Yes I could have driven with the windows down, but there was a severe storm and the windshield would have been fogged up, causing dangerous driving.
MARY WGreat location. Friendly and helpful staff.
GREGORY CThere is nothing I would change. Every person who helped me from start to finish was excellent and very friendly. They made my moving experience easy and affordable. I want to thank the team at the Cove Point location.
Annemarie MNothing because everything is always good.
LAWRENCE CThe van I used could use a tune up. Was very hard to bring it up to speed especially in a 65 mph zone.
Raymond MThe Greatest!
LAWRENCE CI would not change a thing. Everything was easy from start to finish. The young lady at the desk was very helpful and answered my questions. She made the experience even more pleasant.
Annemarie MGret experience. Great equipment, virtually new
PETER WAgent was knowledgeable, courteous and took time to answer questions. The vehicle was clean inside and out and in good condition. Convenient location.
Ron RThe young lady who helped me was great. She explained everything to me in detail. Because of her, I will continue to use only this location.
Juan GTruck had less than 350 miles when i rented it.
Paul B