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Melanie K
Customer Reviews for Cove Point Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I left my vehicle at the site and was safe, no problems, Customer service was excellent. All questions answered, easy process for paperwork and dropping off vehicle. As a female it was very easy, no complications or struggles everything understandable about what to do, how to do, etc. Great experience and will come back if ever needing trucks
BARBARA SCassidy at the desk was nice, informative and thorough.
DONALD YThe young woman working the desk to complete my walk in rental is FANTASTIC!! I’m a tough customer and she was so lovely and professional and helpful the entire time.
ANNE DExcellent service and is highly recommended!!!
ABRAHAM SAlways great service!
LAWRENCE CExcellent customer service. The manager was both helpful and informative.
CHARLES RTabitha at Cove Point is phenomenal. She work with me for several days of changes to ensure I was taken care of. In the end our truck had a mechanical issue and she was right there with me to ensure I was helped all the way through the process.
Charlie BAccept cash for all transactions. I offered legal tender at this U-Haul location, but this location did not accept cash.
DAVID LMy experience was excellent.!!
GLENNY DBest customer service always!!!!
EDWARD GAlways excellent service!
LAWRENCE CUhaul dumba**... don't ask me about location and personnel if it was an after hours dropoff
Clifford PEverything was perfect! From making the reservation, to picking it up, even made some extensions and drop off was easy and the rate was adjusted down to the one that worked best for me. Totally awesome experience from beginning to end!
AMANDA MThe staff was friendly and the equipment was ready and clean. Did not have any of the blankets I reserved on hand.
Philip Bfriendly environment very competent assistance
HERMAN KContinue doing what you are doing.
LAWRENCE CVERY pleased with staff's friendliness and ability to quickly rent the vehicle. The only improvement I can think of would be to make the details of the vehicle clearer - print was very small. Maybe a walkout to the vehicle to point out/verify the mileage and show where the tow/haul button is (took me a while to notice it was on (while driving) so I could turn it off while not needed.
JEFFREY CAlways great. My favorite place to rent from!
LAWRENCE CThe staff was professional and the both the location and truck was extremely clean. I will definitely reserve with this location again.
LATAE RWonderful service always! Tabby is the absolute BEST!!!!!
LAWRENCE CThe truck had a lot of miles on it. A belt in the engine squealed while accelerating - especially when haul/load was engaged. This caused some concern that it might fail while on the road. The brakes feel weak. The pickup didn't have the heavy appliance hand truck I reserved. And they only had half the number of furniture blankets that I requested - and my wife had to return to the location after opening hours to get the blankets.
John TA+++ customer service! Above & beyond with my family's entire experience!
Will PExcellent service always and the cleanest equipment around.
LAWRENCE CInside the truck was dirty, and the vehicle had a faulty ignition switch which had me worried a few times because the truck wouldn’t start. This took minutes each time I tried starting the truck. Then the headlight switch located to the left of the steering wheel kept caving in when pressure was applied.
CARL WIf you’re renting after hours, don’t! I waited over an hour on the phone only to be hung up on due to technical difficulties and had to start over. The link finally magically appeared. Get the truck when they are open.
Sharon PWonderful experience. Keep doing what you’re doing!
LAWRENCE CMake sure everything is in great working order. AC had to be charged on the road and I sat for over 1.5 hours. Yes I could have driven with the windows down, but there was a severe storm and the windshield would have been fogged up, causing dangerous driving.
MARY WGreat location. Friendly and helpful staff.
GREGORY CThere is nothing I would change. Every person who helped me from start to finish was excellent and very friendly. They made my moving experience easy and affordable. I want to thank the team at the Cove Point location.
Annemarie MNothing because everything is always good.
LAWRENCE CThe van I used could use a tune up. Was very hard to bring it up to speed especially in a 65 mph zone.
Raymond MThe Greatest!
LAWRENCE CI would not change a thing. Everything was easy from start to finish. The young lady at the desk was very helpful and answered my questions. She made the experience even more pleasant.
Annemarie MGret experience. Great equipment, virtually new
PETER WAgent was knowledgeable, courteous and took time to answer questions. The vehicle was clean inside and out and in good condition. Convenient location.
Ron RThe young lady who helped me was great. She explained everything to me in detail. Because of her, I will continue to use only this location.
Juan GTruck had less than 350 miles when i rented it.
Paul BI initially was assign to lexington park’s location. That place was empty, door locked.
Alden GPlease remind customers to get all other rented equipment before leaving. Like hand truck, blankets etc....
Deriek HKind, courteous and professional onsite staff.
John DAlways exceptionally good service.
LAWRENCE CAlways professional and personable. It is my favorite uhaul dealer to rent from.
Ellen DTabatha and the Crew at this location do a fantastic job. Customer service is excellent. Thank you.
Rich SGood morning my fumitures was damaged
Brenda CAlways excellent service ! Thanks to Tabby!
LAWRENCE CThe representative was very friendly and helpful. She went out of her way to help.
Michael GSo convenient!
Jennie SAlways 5 Star service!
LAWRENCE CGreatest service in the world!
LAWRENCE CThis location was perfect, hard to do much in terms of needed services at times in southern Southern Maryland, but this was great.
William JExcellent interactions with Cove Point, professionals all the way. Speaking as a mechanic, recently retired, the truck needs an alignment.
Michael MAlways excellent service. Taby is the best!
LAWRENCE CSuper friendly staff...efficient...and just totally awesome...thanks!
Gerald MExcellent as always!
LAWRENCE CHi, this has nothing to do woth the facility I used, Cassidy was fantastic! For uhaul overall, I tried to use my MASTERCARD that is attached to my bank and it's says unable to use a prepaid account. Get it together.
Cindy EEmployees are very helpful and pleasant. This was the second time I have used this U-Haul location and would highly recommend it to others.
Michael G