Customer Reviews for Coveys Happy Mini Storage
(U-Haul Neighborhood Dealer)

770 reviews

999 FM 1518 N   Schertz, TX 78154
(Across the street from Thulemeyer Park, Next door to car wash)

(210) 853-0915

Office Hours

  • Mon-Thur: 9 am–1 pm
  • Fri-Sat: 9 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 2/11/2025: 9:00 am - 11:00 am
  • 2/26/2025: 9:00 am - 11:00 am

Services at this Location:

Contact Us

(210) 853-0915

999 FM 1518 N
Schertz, TX 78154
(Across the street from Thulemeyer Park, Next door to car wash)

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–1 pm
  • Fri-Sat: 9 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 2/11/2025: 9:00 am - 11:00 am
  • 2/26/2025: 9:00 am - 11:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer service was excellent.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

Esmeralda A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
5.0

Get rid of the safety cables and go back to safety chains

Mark C 
Rating:
1.0

Nothing. Very satisfied... and a ice running truck!

Stephen R 
Rating:
5.0

Great service and friendly staff

Luis V 
Rating:
5.0

Customer did not leave a comment.

SETH A 
Rating:
4.0

Being Michael's mother I had to empty his storage due to his passing. The lady in the office was very sympathetic and helpful with my needs. Thank you for the years we used the unit. She is a compassionate and caring person.

Michael O  |  Overall Experience 
Rating:
5.0

Super service

Jim F 
Rating:
3.0

Felt comfortable leaving goods stored there. If I weren’t storing a collector car that needed inside storage I’d still be there.

Marjorie D  |  Overall Experience 
Rating:
5.0

There was a mix up with truck rentals, but they offered slightly bigger truck for same price due to inconvenience. Good people.

Matthew V 
Rating:
5.0

Keep up the friendly service.

Alan C 
Rating:
5.0

Friendly staff and great price

Luis V 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

CHARLES B 
Rating:
5.0

Please explain the hook up in its entirety.

David V 
Rating:
5.0

Customer did not leave a comment.

Jeanette S 
Rating:
5.0

Customer did not leave a comment.

Alexander M 
Rating:
5.0

Very friendly owner and she made it easy and simple.

Corina B 
Rating:
3.0

Customer did not leave a comment.

Madisyn M 
Rating:
5.0

Lorraine is the best. I have been there many years. The staff is always willing to help and the location is ideal.

James B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amabelle S 
Rating:
5.0

Customer did not leave a comment.

Matthew J 
Rating:
5.0

Customer did not leave a comment.

Mary H 
Rating:
5.0

Great customer service!! Called the phone# on gate and lady answered and helped us even though it was early in the morning…husband came out and assisted us in going over all the items ordered and the controls in the cab. Excellent service!!!!

William F 
Rating:
5.0

Customer did not leave a comment.

STAN F 
Rating:
5.0

U-Haul technology is substandard. The web and app are both disappointing. U-Haul has work to do in this area

GREG B 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
3.0

Address GPS

Michalia H 
Rating:
1.0

Was given approval to drop off truck and trailer after hours but still charged a late fee. Would not recommend location to anyone.

MATTHEW T 
Rating:
5.0

Nothing ! Excellent service

Micheal R 
Rating:
4.0

self check in can be very convenient, but it lacks urgency. It takes forever to upload the required images and to be verified

Stephanie B 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
1.0

Customer did not leave a comment.

joshua j 
Rating:
4.0

Customer did not leave a comment.

Andy N 
Rating:
5.0

I believe the lady I rented through is called “Lorraine”. Super friendly. Very helpful and her customer service is exemplary. Will definitely rent from this location again. The 26 ft truck drove like a dream and we made the move in one haul. Thank you

Evelyn G 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
3.0

Customer did not leave a comment.

RODGER C 
Rating:
5.0

Location was great and super supportive! The app would not allow me to do a mobile drop off so the attendant had to do it for me. Would rate the app as worse, largely because it lacks a smooth interface on the iPhone.

William G 
Rating:
5.0

Customer did not leave a comment.

Duncan S 
Rating:
5.0

The inside was dirty and sticky. The check in service we did after we already locked and turned in the keys as we didn’t know what we needed. This was not explained to us the pictures we had to take before dropping the keys in the drop box.

Gregory D 
Rating:
1.0

Upon inspection per the owners the vehicle and equipment seemed good. However after a long trip we had the straps that helped tow our car to another state continue to unhook itself while driving. As well as one of the wiper blades falling off as I was traveling in heavy rain. Making my trip with this equipment very dangerous. This equipment is ok for a small move but DO NOT USE for long trips at all.

Isabella F 
Rating:
5.0

Friendly and fast pick up location. Convenient to the base. Great customer service.

Keyana H 
Rating:
5.0

Initial reservation was made at another neighborhood U-Haul location (Naco Perrin Rd) inside a convenience store. Employee there was unable to navigate the computer check out system and after trying for 45 minutes we were directed to another nearby location who then put out a citywide search for the size trailer that we needed. We’re then directed to the Coveys mini storage location. They were very helpful, but our initial encounter at the Naco-Perrin location was horrible.

Randall V 
Rating:
2.0

I was scheduled for a 9:00 AM pick up and the location did not open until 9:15 AM. My trailer was filthy and had to be clean before loading.

Francisco F 
Rating:
5.0

It was very good easy pick up and drop off

Reda E 
Rating:
5.0

Due to rain, I had to extend my rental. They were super friendly. I spoke to several staff members there and they were great. Very easy to work with. I really appreciate the help from David. Super nice guy.

CHRISTINE D 
Rating:
4.0

Customer did not leave a comment.

Lori M 
Rating:
5.0

Great service! Very nice and helpful at drop off location! Definitely would do again.

Mary G 
Rating:
4.0

Back of van was filthy/dirty. I had to sweep out myself before loading with boxes. Must have slipped through the cracks? I’ve rented here before and had no problems. Hopefully just a one-time thing.

James P 
Rating:
5.0

Great customer service

Jim F 
Rating:
5.0

Jim was exceptional...he went above and beyond to ensure I was hooked up properly and ready to go...big thanks!

David S 
Rating:
5.0

Customer did not leave a comment.

charlie B 
Rating:
3.0

Gave me wrong directions. Confirm by phone at 7 am Nobody was in the location delay in opening the gate to go in and out I had to take the trailer and look for it by myself the contract and attention was by phone and not good . Really disappointed for the service terrible

Antonio G 
Rating:
5.0

Customer did not leave a comment.

Barbara W 
Rating:
5.0

Some of the nicest people that I've come across.

Jamie A 
Rating:
4.0

Customer did not leave a comment.

Patrick C 
Rating:
5.0

Customer did not leave a comment.

Roland G 
Rating:
4.0

Service was adequate but the tow dolly was not up to par. There was black duck tape over the wheel well next to the brake light/turn signal. I was pressed for time so I agreed for the rental. There were no other issues besides the appearance of the tow dolly with the u-haul name

Frank N 
Rating:
5.0

staff was more than friendly provided everything we needed

Russell C 
Rating:
5.0

Customer did not leave a comment.

Alicia R 
Rating:
5.0

Great service and assistance. Definitely would go back again

Janice M 
Rating:
5.0

Exceptional professional service, the staff's knowledge of the products and services provided me with all of my moving needs. Thank you.

Vernon W 
Rating:
5.0

Customer did not leave a comment.

Lori K 
Rating:
5.0

Customer did not leave a comment.

Lori K 
Rating:
5.0

Very nice staff.

Debbie T 
Rating:
4.0

Turn in was easy, folks were friendly.

Christopher C 
Rating:
4.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Maria F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
3.0

Location staff were nice, but they didn't have my one-way trailer because their manager sent it to another location without updating the system to show it was gone. Luckily, I was able to take the local only trailer, it was just inconvenient to have to drive that far back to return it.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Ronnie S 
Rating:
3.0

Thank you

Michelle N 
Rating:
5.0

Customer did not leave a comment.

william R 
Rating:
5.0

Door weather strip on the passenger side was torn, which caused cold air inside the cab.

James C 
Rating:
5.0

Super kind man helped to unload my car from the vehicle trailer & gave good directions for backing it off. Kind woman on the phone too! Definitely recommend this location :)

Lauren C 
Rating:
5.0

Customer did not leave a comment.

Vicki F 
Rating:
1.0

Double charged both online and at the store.

adriana R 
Rating:
5.0

Covey’s storage has excellent customer service, the staff was very friendly and helpful making the experience great! Will definitely recommend to friends/family..

Cynthia P  |  Overall Experience 
Rating:
5.0

Nothing. These good people were OUTSTANDING....knowledgeable, courteous, personable, accommodating...a pleasure to work with. Epitomized what independent small business owners should be.

Dean V 
Rating:
4.0

Please don’t change drop off location from where reservation drop off Location was selected and confirmed on reservation, why this happened I don’t know but took a few phone calls to correct and too much time on busy moving day

David A 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Customer did not leave a comment.

Madeline K 
Rating:
5.0

Customer did not leave a comment.

Youssef E 
Rating:
1.0

Do not Over charge for gas Clean your units before renting them out. SEND A TOLLS RECEIPT ONCE CHARGE FOR GOD SAKE

DAVID C 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

The vehicle was extremely loud.

alton b 
Rating:
4.0

I’m happy with people working on U-Haul

BINH N 
Rating:
5.0

Customer did not leave a comment.

ANDREW M 
Rating:
5.0

Customer did not leave a comment.

ARABELLA T 
Rating:
5.0

Customer did not leave a comment.

Maek B 
Rating:
5.0

Super helpful and knowledgeable about what rental would work best for my situation! Great customer service .

Joel A 
Rating:
5.0

Customer did not leave a comment.

Muriel B 
Rating:
5.0

Jim and his wife were beyond professional, knowledgeable and courteous. They provided excellent and outstanding service!

Donnell C 
Rating:
4.0

Customer did not leave a comment.

jay s 
Rating:
5.0

Customer did not leave a comment.

Maria H 
Rating:
5.0

Customer did not leave a comment.

Maria H 
Rating:
5.0

The lady on site was awesome and extremely helpful, however the website was buggy and link expired too quickly and would not upload my pictures

Amy D 
Rating:
5.0

Was easy to find. The app took a bit to work and load photos. Maybe because there was limited internet service, but eventually it worked. No problems afterwards. I would recommend.

David S 
Rating:
5.0

Customer did not leave a comment.

Maria M 
Rating:
5.0

The customer service was great, I will definitely rent from there again inn2 weeks.

RAY R 
Rating:
5.0

Customer did not leave a comment.

Raul G 
Rating:
5.0

Excellent service

Jose B 
Rating:
5.0

Customer did not leave a comment.

Luisa R 
Rating:
5.0

Customer did not leave a comment.

Pedro B 
Rating:
5.0

Excellent customer service by the personnel at Coveys.

Omar B 
Rating:
4.0

Moving is a stressful time. Renting my storage space with you was the highlight of my move from Minnesota to Texas. Thank you for your guidance and information about the area. If I should find myself in need of storage space again, you will be the first place I will call.

gwendolyn t  |  Overall Experience 
Rating:
5.0

Laraine & Jim Petrillo were very professional and helpful. We rented 2 large storage units for an extended period of time, and received a very competitive rate. They even found 2 that were side-by-side for us. We will return if we need a storage facility again.

Arthur G  |  Overall Experience 
Rating:
5.0

Thier prices were lower than most others and the staff was EXTREMELY helpful, nice, and easy to talk to. They went out of their way, to make sure I had what ever I needed to accommadate me. I would HIGHLY recommend this place. Thier level of service is what ALL buisiness's should strive for.

RICKY B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodrigo M  |  Overall Experience 
Rating:
5.0

Safe place to store my trailer!

Benjamin a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnie B  |  Overall Experience 
Rating:
5.0

Always great interactions with the staff. Friendly and facility is well maintained.

RANDOLPH F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adelina F  |  Overall Experience 
Rating:
5.0

Smooth rental and closing of unit.

Donald B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray D  |  Overall Experience 
Rating:
5.0

Outstanding service.

Don M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon B  |  Overall Experience 
Rating:
5.0

I had the storage unit there for a number of years and we only had one issue when someone broke in to our unit but took nothing just made a mess. Other than that we had no issues and thank the staff for everything they did for me.

LYNN W  |  Overall Experience 
Rating:
5.0

Very professional.

JOHN W  |  Overall Experience 
Rating:
5.0

Nice and very clean

DIANA S  |  Overall Experience 
Rating:
5.0

Due to medical issues, I lost my income and able to pay rental, my personal items have obviously been sold at auction. I didn't receive notice of pending sale, and could have possibly gotten family to cover arears and save tons of personal items and collections lost that were stored there......

EMERY R  |  Overall Experience 
Rating:
5.0

Thanks for all your considerations. Great facility to store my belongings.

BRENDA J  |  Overall Experience 
Rating:
5.0

I liked that the owners live on the premises and it was entirely fenced in. The owners were really nice as well.

Frank C  |  Overall Experience 
Rating:
5.0

The owner of the facility was extremely helpful, friendly and personable. Would recommend

COURTNEY F  |  Overall Experience 
Rating:
1.0

Thia location has declined me the service`s by saying they are privatly owned and cannot rent me a one month free storage as I was told online at uhaul website

Privacy R  |  First Impressions 
Rating:
4.0

Very easy and quick.

MELINDA R  |  First Impressions 
Rating:
3.0

We did not utilize this reservation because we found a unit much closer.

Privacy R  |  First Impressions 
Rating:
3.0

Patient and helpful

Privacy R  |  First Impressions 
Rating:
4.0

Fast friendly service

Privacy R  |  First Impressions 
Rating:
3.0

I did not utilize this storage facility, but staff were pleasant and helpful when i called to talk to someone.

Privacy R  |  First Impressions 
Rating:
5.0

No issues returning the trailer at this location different than original dropoff. Unit was clean and available.

Privacy R  |  First Impressions 
Rating:
4.0

They were very handy and helpful.

Privacy R  |  First Impressions 
Rating:
5.0

Loraine, was very helpful and accommodating with my needs

Privacy R  |  First Impressions 
Rating:
5.0

easy facility to drive into with moving van, great security

Privacy R  |  First Impressions 
Rating:
5.0

friendly staff, clean storage room

Privacy R  |  First Impressions 
Rating:
4.0

Went very smoothly. Thank you 128522

Privacy R  |  First Impressions 
Rating:
3.0

good

Privacy R  |  First Impressions 
Rating:
2.0

Storage facility did not have the type/size unit I was interested in. Reservation is cancelled

Privacy R  |  First Impressions 
Rating:
5.0

Large facilities, secure location, friendly staff and good location. Despite U-haul booking me for vehicle storage when I needed a container, the staff fixed the problem quickly and saved the day.

Privacy R  |  First Impressions 
Rating:
4.0

management was super nice and helpful!!

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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