Customer service was excellent.
MICHAEL R
Customer Reviews for Coveys Happy Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get rid of the safety cables and go back to safety chains
Mark CNothing. Very satisfied... and a ice running truck!
Stephen RGreat service and friendly staff
Luis VBeing Michael's mother I had to empty his storage due to his passing. The lady in the office was very sympathetic and helpful with my needs. Thank you for the years we used the unit. She is a compassionate and caring person.
Michael O | Overall ExperienceSuper service
Jim FFelt comfortable leaving goods stored there. If I weren’t storing a collector car that needed inside storage I’d still be there.
Marjorie D | Overall ExperienceThere was a mix up with truck rentals, but they offered slightly bigger truck for same price due to inconvenience. Good people.
Matthew VKeep up the friendly service.
Alan CFriendly staff and great price
Luis VPlease explain the hook up in its entirety.
David VVery friendly owner and she made it easy and simple.
Corina BLorraine is the best. I have been there many years. The staff is always willing to help and the location is ideal.
James B | Overall ExperienceGreat customer service!! Called the phone# on gate and lady answered and helped us even though it was early in the morning…husband came out and assisted us in going over all the items ordered and the controls in the cab. Excellent service!!!!
William FU-Haul technology is substandard. The web and app are both disappointing. U-Haul has work to do in this area
GREG BAddress GPS
Michalia HWas given approval to drop off truck and trailer after hours but still charged a late fee. Would not recommend location to anyone.
MATTHEW TNothing ! Excellent service
Micheal Rself check in can be very convenient, but it lacks urgency. It takes forever to upload the required images and to be verified
Stephanie BI believe the lady I rented through is called “Lorraine”. Super friendly. Very helpful and her customer service is exemplary. Will definitely rent from this location again. The 26 ft truck drove like a dream and we made the move in one haul. Thank you
Evelyn GLocation was great and super supportive! The app would not allow me to do a mobile drop off so the attendant had to do it for me. Would rate the app as worse, largely because it lacks a smooth interface on the iPhone.
William GThe inside was dirty and sticky. The check in service we did after we already locked and turned in the keys as we didn’t know what we needed. This was not explained to us the pictures we had to take before dropping the keys in the drop box.
Gregory DUpon inspection per the owners the vehicle and equipment seemed good. However after a long trip we had the straps that helped tow our car to another state continue to unhook itself while driving. As well as one of the wiper blades falling off as I was traveling in heavy rain. Making my trip with this equipment very dangerous. This equipment is ok for a small move but DO NOT USE for long trips at all.
Isabella FFriendly and fast pick up location. Convenient to the base. Great customer service.
Keyana HInitial reservation was made at another neighborhood U-Haul location (Naco Perrin Rd) inside a convenience store. Employee there was unable to navigate the computer check out system and after trying for 45 minutes we were directed to another nearby location who then put out a citywide search for the size trailer that we needed. We’re then directed to the Coveys mini storage location. They were very helpful, but our initial encounter at the Naco-Perrin location was horrible.
Randall VI was scheduled for a 9:00 AM pick up and the location did not open until 9:15 AM. My trailer was filthy and had to be clean before loading.
Francisco FIt was very good easy pick up and drop off
Reda EDue to rain, I had to extend my rental. They were super friendly. I spoke to several staff members there and they were great. Very easy to work with. I really appreciate the help from David. Super nice guy.
CHRISTINE DGreat service! Very nice and helpful at drop off location! Definitely would do again.
Mary GBack of van was filthy/dirty. I had to sweep out myself before loading with boxes. Must have slipped through the cracks? I’ve rented here before and had no problems. Hopefully just a one-time thing.
James PGreat customer service
Jim FJim was exceptional...he went above and beyond to ensure I was hooked up properly and ready to go...big thanks!
David SGave me wrong directions. Confirm by phone at 7 am Nobody was in the location delay in opening the gate to go in and out I had to take the trailer and look for it by myself the contract and attention was by phone and not good . Really disappointed for the service terrible
Antonio GSome of the nicest people that I've come across.
Jamie AService was adequate but the tow dolly was not up to par. There was black duck tape over the wheel well next to the brake light/turn signal. I was pressed for time so I agreed for the rental. There were no other issues besides the appearance of the tow dolly with the u-haul name
Frank Nstaff was more than friendly provided everything we needed
Russell CGreat service and assistance. Definitely would go back again
Janice MExceptional professional service, the staff's knowledge of the products and services provided me with all of my moving needs. Thank you.
Vernon WVery nice staff.
Debbie TTurn in was easy, folks were friendly.
Christopher CLocation staff were nice, but they didn't have my one-way trailer because their manager sent it to another location without updating the system to show it was gone. Luckily, I was able to take the local only trailer, it was just inconvenient to have to drive that far back to return it.
Michael SThank you
Michelle NDoor weather strip on the passenger side was torn, which caused cold air inside the cab.
James CSuper kind man helped to unload my car from the vehicle trailer & gave good directions for backing it off. Kind woman on the phone too! Definitely recommend this location :)
Lauren CDouble charged both online and at the store.
adriana RCovey’s storage has excellent customer service, the staff was very friendly and helpful making the experience great! Will definitely recommend to friends/family..
Cynthia P | Overall ExperienceNothing. These good people were OUTSTANDING....knowledgeable, courteous, personable, accommodating...a pleasure to work with. Epitomized what independent small business owners should be.
Dean VPlease don’t change drop off location from where reservation drop off Location was selected and confirmed on reservation, why this happened I don’t know but took a few phone calls to correct and too much time on busy moving day
David ADo not Over charge for gas Clean your units before renting them out. SEND A TOLLS RECEIPT ONCE CHARGE FOR GOD SAKE
DAVID CThe vehicle was extremely loud.
alton bI’m happy with people working on U-Haul
BINH NSuper helpful and knowledgeable about what rental would work best for my situation! Great customer service .
Joel AJim and his wife were beyond professional, knowledgeable and courteous. They provided excellent and outstanding service!
Donnell CThe lady on site was awesome and extremely helpful, however the website was buggy and link expired too quickly and would not upload my pictures
Amy DWas easy to find. The app took a bit to work and load photos. Maybe because there was limited internet service, but eventually it worked. No problems afterwards. I would recommend.
David SThe customer service was great, I will definitely rent from there again inn2 weeks.
RAY RExcellent service
Jose BExcellent customer service by the personnel at Coveys.
Omar BMoving is a stressful time. Renting my storage space with you was the highlight of my move from Minnesota to Texas. Thank you for your guidance and information about the area. If I should find myself in need of storage space again, you will be the first place I will call.
gwendolyn t | Overall ExperienceLaraine & Jim Petrillo were very professional and helpful. We rented 2 large storage units for an extended period of time, and received a very competitive rate. They even found 2 that were side-by-side for us. We will return if we need a storage facility again.
Arthur G | Overall ExperienceThier prices were lower than most others and the staff was EXTREMELY helpful, nice, and easy to talk to. They went out of their way, to make sure I had what ever I needed to accommadate me. I would HIGHLY recommend this place. Thier level of service is what ALL buisiness's should strive for.
RICKY B | Overall ExperienceSafe place to store my trailer!
Benjamin a | Overall ExperienceAlways great interactions with the staff. Friendly and facility is well maintained.
RANDOLPH F | Overall ExperienceSmooth rental and closing of unit.
Donald B | Overall ExperienceOutstanding service.
Don M | Overall ExperienceI had the storage unit there for a number of years and we only had one issue when someone broke in to our unit but took nothing just made a mess. Other than that we had no issues and thank the staff for everything they did for me.
LYNN W | Overall ExperienceVery professional.
JOHN W | Overall ExperienceNice and very clean
DIANA S | Overall ExperienceDue to medical issues, I lost my income and able to pay rental, my personal items have obviously been sold at auction. I didn't receive notice of pending sale, and could have possibly gotten family to cover arears and save tons of personal items and collections lost that were stored there......
EMERY R | Overall ExperienceThanks for all your considerations. Great facility to store my belongings.
BRENDA J | Overall ExperienceI liked that the owners live on the premises and it was entirely fenced in. The owners were really nice as well.
Frank C | Overall ExperienceThe owner of the facility was extremely helpful, friendly and personable. Would recommend
COURTNEY F | Overall ExperienceThia location has declined me the service`s by saying they are privatly owned and cannot rent me a one month free storage as I was told online at uhaul website
Privacy R | First ImpressionsVery easy and quick.
MELINDA R | First ImpressionsWe did not utilize this reservation because we found a unit much closer.
Privacy R | First ImpressionsPatient and helpful
Privacy R | First ImpressionsFast friendly service
Privacy R | First ImpressionsI did not utilize this storage facility, but staff were pleasant and helpful when i called to talk to someone.
Privacy R | First ImpressionsNo issues returning the trailer at this location different than original dropoff. Unit was clean and available.
Privacy R | First ImpressionsThey were very handy and helpful.
Privacy R | First ImpressionsLoraine, was very helpful and accommodating with my needs
Privacy R | First Impressionseasy facility to drive into with moving van, great security
Privacy R | First Impressionsfriendly staff, clean storage room
Privacy R | First ImpressionsWent very smoothly. Thank you 128522
Privacy R | First Impressionsgood
Privacy R | First ImpressionsStorage facility did not have the type/size unit I was interested in. Reservation is cancelled
Privacy R | First ImpressionsLarge facilities, secure location, friendly staff and good location. Despite U-haul booking me for vehicle storage when I needed a container, the staff fixed the problem quickly and saved the day.
Privacy R | First Impressionsmanagement was super nice and helpful!!
Privacy R | First Impressions