Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was very friendly and helpful. Yes I would recommend them. I felt very secure with the service. Thank you
Owners son was there and i pulled up and parked trailer, he was on his phone in office, i got out and brought paperwork in. He was on his phone, and i sat back in my truck waiting on him to come out and remove trailer. After 10 minutes he told me his mom wanted to talk to me over the phone, she ask me several questions about the trailer and covid 19 snd i answered, she sent me a receipt by email and i again waiter in my truck for the trailer to be removed another 15 minutes her son was on his phone again, i called the store a 2nd time and ask him could he llease removed the trailer because i was tired of waiting, he said his mom normally does that, but he guessed he could do it, after he retrieved the jack, 8 minutes later he finally removed the trailer and i was finally free to leave.
Great customer service
Jackie (the sales person at the U Haul office was knowledgeable and courteous. She met our requirements exactly and explained all the details well.
Agent (Jacki) was extremely helpful throughout the entire process. I will definitely utilize her location again for any further moving needs!
All good!
Provide Bracing to Secure items.
Friendly and knowledgeable agent ??
Very helpful and courteous with the return process. Found an item left in cab and called to remind us and hold it for us. A+
Jackie is an asset to for uhaul rentals. She is knowledgeable friendly and does an excellent job.
Nothing.
I did not see or talk to a person accept by phone, I think, cause all interaction was at Tupelo MS. Think I just told him this truck is going there after getting back to Covington TN.
More equipment, very pleased! Employee very nice and pleasant.
Jacki was excellent, knowledgeable and extremely helpful. Your app was almost useless upon check in. Horrible experience with the app not working correctly. Had to reenter data twice that I had already entered before hand in the app to save time. It took over 40 minutes to use the app to get the truck.
My experience was great.
??
Friendly, thorough, and very efficient! We will drive the extra miles to rent from her again!
Customer service was outstanding. Very polite and informative about the truck that we rented. Only suggestion or issue, I wish the rental rate was a little more customer friendly.
the check in was very professional, quick and easy. Wish all my transactions could be this good.
Keep up the great work
Very friendly and quick reliable service. Truck preformed great and handled the move great! Thank you
Very easy experience. Reserved online in the morning, went to facility and did paperwork and had units by early afternoon. Simple process.
Non Uhaul storage facility. Not clear when ordering space. Did not use.
There is now a $300 hold on my debit card for a truck rental that was 2 days ago! The final price was $91 but I still dont have access to $300 because of this rental
Nothing
We just dropped off, finished Drop off transaction on our cell phone
See comments above. We dropped off our rental at this location after hours on Sunday night. Did not see anyone at that time. Spoke with their office this AM and the lady was very friendly and helpful.
Customer service rep was very informative and friendly
Ms. Jackie was extremely professional and had me in and out in a very timely manner.
Great storage to rent!!! Go in and out as needed an great staff to assist you !!!
I thank u so much...
My unit was broken into twice and nothing was done about it. No video camera on site. When you leave your thing with a rental place like this you should be protected by the owner that is why you pay.
Very helpful and friendly staff, thanks.
Good service
Y'all were awesome
The people in covington ,Tn were great.Very nice and very helpful.They really knew their business and made you feel like they cared.
Every need was met with great customer service. One of the best uhaul experience ever.
Fix the system so we don't have to do all information over our phone internet! Worker was very helpful through all steps and was very polite! Keep up the good work and i will send people her way! Great atmosphere and very welcoming! Thank you Uhaul for your great service!
I appreciate the convenience of the storage,I only wish it could have been open longer, but besides that I am completely satisfied with the storage service and the rental truck from Uhaul.
The store manager was so nice.
Jackie was very nice and kind.
Ms Jackie is an angel. She really went above and beyond her duty for us. She is just GREAT. Thanks.
Smooth tranaction.
Very pleased with the service. Even agreed to open early so I could get the truck an hour early. I was very impressed with how easy the entire service was, from start to finish!
N/A
I am told that U Haul extends military discount but none of the three I have used has extended this option. What is the company policy? I gave a low rating for this reason.
Location is very small and barely has parking nor sitting space for customers. It is convienient and the representative was friendly, helpful and thorough.
I thank. U for your serves
The staff was very nice and informative. If I need services again, this location will be my first choice!
Very nice people and easy to work with!
well I was charged for 4 days I only used it for 30 hours I would think I would get some money back since I had no damagame and returned it two days early..other thn that everyone was nice
Make it cheaper for a one-way rental.
Mike was excellent
Excellent customer service. Very helpful.
Everything went fine when I went to get the paperwork for the unit. I got lucky because there weren`t any unit available but just so happen someone had moved out that same day.
