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QUBERT B.
Customer Reviews for Covington Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented equipment was not available and she didn't care. Had to go to another location to pick up furniture dolly. Was unable to hook up trailer, had to do it myself. Ttailer lights were in poor condition.
Todd M.Rep in store was great she definitely needs a raise.
KENNETH W.Everyone was extremely nice
Everitt J. | Overall ExperienceJackie did an amazing job during the renting process. She was extremely kind and helpful and made the process as smooth and easy as possible.
Ethan W.Jacki and her staff were very friendly and accomodating.
Elizabeth R.Both service reps were very friendly and explained everything in good detail so I knew what to expect. I was very satisfied with the service provided and would definitely rent from Uhaul again. Thanks for making my first experience a pleasant one!
AARON D.loved the lady behind the counter. she was very relatable and friendly! ill be using this service again!
jamie G.My appt was at 10 am. They arrived at 10:15 am. Then very sternly said um your gonna have to wait cause you see I just got here. I wasn't helped until 10:30. He continued to be rude. His white t- shirt had food on the collar that looked old. His hair was a mess. I have never been treated so badly by u-haul. What the hell is going on! I will think twice about using you again. If I don't receive a phone call from u-haul, I will know you never read these “feedbacks†or really care. I have used you for many years. This is very unacceptable! The windshield wipers need changed And the mothers attic leaked. My boxes were very wet.
Bonnie B.I tried calling during business hours and no one answered. There was not room for the truck on the small property.
Heather C.Person was late getting to the office and took 15 minutes to warm up computer. Couldn't locate my reservation and equipment. My reservation was to pickup at 10 and I was there almost an hour. This of course had me behind in getting things moved.
JEFFREY S.Awesome customer service! Easy to communicate with management at this site! Friendly staff who make your visit enjoyable! Highly recommend this U-Haul location and will use again if needed! Thanks!
DONALD B.Great help!!!
Starneshia J.Jackie was exceptionally nice and I appreciated that she opened her store on time the day of pickup.
Thomas M.Thanks for giving the information to report my experience.
Shantel J.Nothing really to improve. Had pre-ordered, just there to finalize and pick up. Very courteous and efficient
RUSSELL M.All good
JACK H.Was quoted price for this location and get there and they charged way more.
GREGORY D.Let them no the same thing was told to us. Having back before 24 hour. And keep the unite clean.
ESTER B.The inside could have been cleaned out a little better.
ROBERT B.Took us over an hour to get the payment for our truck taken care of. The lady that was supposed to be there wasn't. The only one there was her child that didn't know anything about the rentals. Once he called her it took her almost a hour to get to the office to complete our rental
JAMES S.Ms. Jackie was very professional and nice. She went over and above to make our move successful. You have a great employee.
ANGELA J. | Overall ExperienceThe equipment was clean but not water tight. The rain got through and wet our boxes.
VIRGINIA O.The customer service is excellent she was very nice and patient and explained everything very well
Whitney S.Everyone needs to take training so they will be more knowledgeable.
ALENA T.Excellent Customer Service!!!
Jacaranda R.Jackie is the BEST...Thanks Jackie...
GARY W. | Overall ExperienceService was very friendly and helpful. Yes I would recommend them. I felt very secure with the service. Thank you
GLORIA T. | Overall ExperienceOwners son was there and i pulled up and parked trailer, he was on his phone in office, i got out and brought paperwork in. He was on his phone, and i sat back in my truck waiting on him to come out and remove trailer. After 10 minutes he told me his mom wanted to talk to me over the phone, she ask me several questions about the trailer and covid 19 snd i answered, she sent me a receipt by email and i again waiter in my truck for the trailer to be removed another 15 minutes her son was on his phone again, i called the store a 2nd time and ask him could he llease removed the trailer because i was tired of waiting, he said his mom normally does that, but he guessed he could do it, after he retrieved the jack, 8 minutes later he finally removed the trailer and i was finally free to leave.
Ronald T.Great customer service
GUY H.Jackie (the sales person at the U Haul office was knowledgeable and courteous. She met our requirements exactly and explained all the details well.
KEITH K.Agent (Jacki) was extremely helpful throughout the entire process. I will definitely utilize her location again for any further moving needs!
James D.All good!
WAYNE R.Provide Bracing to Secure items.
CARLTON B.Friendly and knowledgeable agent ??
ramona D.Very helpful and courteous with the return process. Found an item left in cab and called to remind us and hold it for us. A+
Tonya B.Jackie is an asset to for uhaul rentals. She is knowledgeable friendly and does an excellent job.
Doug S.Nothing.
CHARLES M.I did not see or talk to a person accept by phone, I think, cause all interaction was at Tupelo MS. Think I just told him this truck is going there after getting back to Covington TN.
Judy S.More equipment, very pleased! Employee very nice and pleasant.
WAYNE R.Jacki was excellent, knowledgeable and extremely helpful. Your app was almost useless upon check in. Horrible experience with the app not working correctly. Had to reenter data twice that I had already entered before hand in the app to save time. It took over 40 minutes to use the app to get the truck.
Ivy C.My experience was great.
Traci W.??
Craig F.Friendly, thorough, and very efficient! We will drive the extra miles to rent from her again!
CINDY D.Customer service was outstanding. Very polite and informative about the truck that we rented. Only suggestion or issue, I wish the rental rate was a little more customer friendly.
Jon Paul S.the check in was very professional, quick and easy. Wish all my transactions could be this good.
Vernon H. | ReservationKeep up the great work
Robert T.Very friendly and quick reliable service. Truck preformed great and handled the move great! Thank you
RANDY L.Very easy experience. Reserved online in the morning, went to facility and did paperwork and had units by early afternoon. Simple process.
JUANITA C. | ReservationNon Uhaul storage facility. Not clear when ordering space. Did not use.
JASON L. | ReservationThere is now a $300 hold on my debit card for a truck rental that was 2 days ago! The final price was $91 but I still dont have access to $300 because of this rental
kristie P.Nothing
VICTOR J.We just dropped off, finished Drop off transaction on our cell phone
julie B.See comments above. We dropped off our rental at this location after hours on Sunday night. Did not see anyone at that time. Spoke with their office this AM and the lady was very friendly and helpful.
William D.Customer service rep was very informative and friendly
frankie C.Ms. Jackie was extremely professional and had me in and out in a very timely manner.
BRITTANY J.Great storage to rent!!! Go in and out as needed an great staff to assist you !!!
FLOYD O. | Overall ExperienceI thank u so much...
SHERRI F. | Overall ExperienceMy unit was broken into twice and nothing was done about it. No video camera on site. When you leave your thing with a rental place like this you should be protected by the owner that is why you pay.
RUBY H. | Overall ExperienceVery helpful and friendly staff, thanks.
Dennis M. | Overall ExperienceGood service
CALVIN W.Y'all were awesome
LAKARLA W. | Overall ExperienceThe people in covington ,Tn were great.Very nice and very helpful.They really knew their business and made you feel like they cared.
CHRIS H.Every need was met with great customer service. One of the best uhaul experience ever.
Gregory O.Fix the system so we don't have to do all information over our phone internet! Worker was very helpful through all steps and was very polite! Keep up the good work and i will send people her way! Great atmosphere and very welcoming! Thank you Uhaul for your great service!
Marrissa C.I appreciate the convenience of the storage,I only wish it could have been open longer, but besides that I am completely satisfied with the storage service and the rental truck from Uhaul.
LENA B. | Overall ExperienceVery Professional.
Privacy R. | First ImpressionsI am very pleased with the storage unit I have. Upon arrival the unit was very clean, also door and lock worked properly.
Privacy R. | First ImpressionsThe only unit they had available in the size we needed was on a different lot that was not 24hrs and did not fit our schedule.
Privacy R. | First ImpressionsEverything went fine when I went to get the paperwork for the unit. I got lucky because there weren`t any unit available but just so happen someone had moved out that same day.
WHITNEY S. | First ImpressionsStorage room is very nice. Disappointed that one gate is broken and there`s a problem with break ins. We did put the round lock on so hopefully our things are secure.
Privacy R. | First Impressions