The guy I had to deal with was not friendly or helpful on the phone during my first contact or when I went to pick it up. He tried to charge me a higher rate than what I had been quoted. They didn't have the furniture dolly that I had requested. After paying him, he handed me the keys and said here ya' go. I had to ask if the truck across the street with the back open was the one I was getting. He replied yes. He didn't offer to tell me first or even walk out there to show me anything. When my grandson and I went to get into the truck, there was trash falling out on the passenger side. On the morning we tried to leave, it was 22 degrees outside and there was no heat in the truck. I tried letting it run for a little bit to see if the heat would kick on and it didn't. Therefore, I had to wait a few hours to let the outside temp raise some, tried the heat again and still nothing. So, I had to bundle up and take off. Almost 3 hours later, the heat started working. However, due to the long delay on getting to leave, I was late getting to my new home which shortened my time for having help available to help unload. Due to that, we just had to pull everything off and stick it where we could find a place to be able to return the truck. That made unpacking a nightmare; so, I am now not able to start my new job tomorrow as I was supposed to because I am having trouble finding things I need to have. I would not recommend this location to anyone!
JOHNNIE P
Covington Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Covington, TN 38019
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Customer Reviews
- 4.0 Average Customer Rating
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When I received the U-haul text telling me the drop-off location, I followed the link and saw they closed at 4pm. On Monday, as we were driving up to my daughter's house to drop the load off, I knew we wouldn't get there before closing. Even though the rental wasn't due until Tuesday, I wanted to turn it in Monday night so we could continue to our next location. I called the storage lot and the lady was helpful and friendly. I asked her about the self-turn-in option and where I should park the trailer. It became evident it would be hard for her to explain where she wanted it for sure especially since it was going to be dark so she offered to just come back to the office (she only lives a couple of minutes away). When I arrived, she was there waiting and had a trailer jack ready when I said I had surgery on my legs a couple of weeks prior. She guided me around the complex (even highlighting where a pot hole was so I could avoid it in the dark). She helped unhook the trailer and lifted it off the ball with the jack. I mentioned she may want to check the brake fluid because I wasn't confident it had any and she asked if it had any when they checked it at the pick-up location. I told her they didn't know how so she was going to have it checked once they opened the next day and it was light out.
DAVID HEquipment was in great shape and excellent customer service. Gave detailed instructions, information, and answered all my questions.
JARROD MKind young man was very easy to deal with. Ty
PHILLIP DNone
BRYAN S