Customer Reviews for Covington Stor It

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Covington Stor It

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jennifer D. on

Rating:

A specific drop off place would be nice. The place was small and parking was limited and hard to do.

Larry J. on

Rating:

Customer did not leave a comment.

Kareilya H. on

Rating:

Customer did not leave a comment.

Kathleen M. on

Rating:

Covington store it was not a good at being open at the hours they clearly have posted outside of they’re door which created an extreme inconvenience for returning the truck. On 7/23/19 I reserved the truck from Covington store it for 7/24/19 at 9:00 when they open. The lady who reserved the truck for me informed me that they would be closing at 5:30 and not a minute later because she was leaving to go on a cruise with her class. I reserved the truck I reserved it for 24 hours and had to have it back by 9:00 the next morning. I finished moving everything I needed to early and showed up at Covington Store it to return the truck at 4:30 to return the truck the same day I rented it. I was not able to return the truck because nobody was there even though it was clearly stated outside the door and by the lady who was working that they did not close until 5:30 pm. The next morning I had to find a co worker to cover part of my shift for me so I could return the truck at 9:00 to avoid being charged for another days rent of the truck. I pulled into the parking lot at 9:00am to return the truck and nobody was there. After waiting till 9:20 for somebody to show up so I could return the truck and go back to work I called the 24 hour customer service line where whoever the operator was told me that somebody would be there shortly. After waiting on somebody to come to work so I could return the truck until 10:00 I called customer service again on the 24 hour helpline who left a detailed e mail with the company about the issue. The lady I spoke with the second time told me everything would be ok for me to leave the truck and drop the keys off in the box because I had to get back to work. Covington store it not being opened when they were supposed to be opened created an extreme inconvenience to me my family my co workers my job and my store that I am obligated to maintain. I lost a lot of money because I was waiting on others to do what they were supposed to do and I am not happy.

BRITTANY S. on

Rating:

Customer did not leave a comment.

michael S. on

Rating:

Trish was professional and accommodating, and even used the U-Scan to check me in at the point of return, which saved me a trip back into the office. Excellent staff.

Dexter W. on

Rating:

Customer did not leave a comment.

GEORGE B. on

Rating:

Customer did not leave a comment.

Wesley M. on

Rating:

Customer did not leave a comment.

Whitney L. on

Rating:

Office was closed when I arrived at 10:50 am for a scheduled pickup. I called 3 numbers before finally getting through to a uhaul rep (Jason from Athens) who was not affiliated with that location. He was wonderful and extremely helpful but even so it took almost another hour and a half to get someone to the location so I could pickup the truck. They had no plans to open the location that day. While I understand things happen and stores remain closed unexpectedly, I should have been notified so I could have made other plans. In all it took over 2 hours to pick up a truck I drove over an hour for.

DONNELL M. on

Rating:

Customer did not leave a comment.

Frederick L. on

Rating:

Fix transmission on your vehicles.

Jody M. on

Rating:

For the lady that dealt with us to not add damage coverage that we didn't ask for. We were charged an extra $56 that we didn't know about until after the fact.

Irish W. on

Rating:

Customer did not leave a comment.

raymond B. on

Rating:

Customer did not leave a comment.

Gary C. on

Rating:

Hard to get in and out of this location. Representative was courteous. I had already prepaid online but when I picked up the trailer I was charged another $26.00. She said it would be returned upon drop-off of the trailer (like a deposit) but when I dropped off the trailer he said that was not the case, so I did not get my $26.00 dollars back. Don’t understand why I was charged more when I prepaid in full.

Daniel P. on

Rating:

The day before I picked up the truck, I got an email saying this location did not have the equipment and my pick up location had been moved 30 minutes away (an hour total round trip) to Keys Ferry in McDonough. After trying on line chat, and a couple of folks on the phone, they discovered that the equipment was available at my requested pick up location and were not sure why it changed me. Also, after I got the email, I tried to call that Keys Ferry location and got a recorded message, repeating the number I dialed and indicating no one could answer the phone at this time. However, the number they recited on the message was NOT the number that was on the U-haul website for them, or on the email (which was the number I dialed). Not sure what's going on but it was VERY frustrating and seemed awfully sketchy.

Cass M. on

Rating:

Customer did not leave a comment.

Victor C. on

Rating:

Keep smiling

James R. on

Rating:

Customer did not leave a comment.

James R. on

Rating:

Customer did not leave a comment.

VIVIENE LEE H. on

Rating:

I was way over charged and still cant get my refund. It has been almost a week. This was their fault.

Dayna M. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

I drove this Uhaul approximately 40 miles and put 11 Gallons of fuel in the truck prior to returning. I realized after renting the truck Friday evening the fuel was not listed correctly. It shows 3/8. I returned the truck with 1/2 a tank of fuel. I was over charged by $100. I intend to file a complaint with the Better Business Bureau and the Newton County Chamber of Commerce. As I was dropping the truck off approximately 4:15 pm on September 1st there was another man picking up a truck. I explained they listed the fuel wrong by 1/4 if a tank. He said it happened to him both times he rented. This is an intentional business practice designed to relate fraudulent revenue. Refund my overcharges.

Brent H. on

Rating:

Customer did not leave a comment.

Preston C. on

Rating:

Customer did not leave a comment.

George D. on

Rating:

the truck was at 3/4 of a tank of fuel not full. It was changed on the contract however it messed up and it was not returning the truck

Tijwana C. on

Rating:

Customer did not leave a comment.

Katrina T. on

Rating:

This gentleman was very helpful and helped me save money by returning to Gainesville Ga

larry M. on

Rating:

Customer did not leave a comment.

george W. on

Rating:

Customer did not leave a comment.