The only advantage of the online check in is that you can pick up and drop off when the business is closed. Other than that, it was very tedious and too long to do all that was required on line. Too many steps to just pick up and drop off. You had to answer questions and take pictures, etc. When we dropped off, we had to go through the procedure twice and the gate would not open. We called the number on the gate, but there was only a voice mail box. We had to leave the truck outside of the gate. We will not use this again.
Trailer Rental & Towing in Covington, GA at Covington Stor It
Moving to or from Covington, GA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Covington, GA 30014 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Covington, GA
Cargo trailers in Covington, GA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Covington Stor It!
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Trailer and Towing Supplies
Higher someone who is professional and not rude! The receptionist has a very nasty attitude and was very rude! Customer service is everything! The truck smelled of cigarettes and marijuana and the floor was dirty.
I just need my difference back from my mileage
Great at social distancing!
Everything was very good. THANKS
After my reservation was cancelled 12 hours before pick up time, I made a new reservation at this location. After renting the truck, I discovered that the driver's seat was broken and I could not reach the pedals. When I told the woman working behind the counter, she said she already knew it was broken. But she never told me it was broken!
The seat did not move to adjust for height. The truck was rented out to another customer at exactly at 9:00am and I was scheduled to return at 9:17 (to be exact), I was running late and returned at 10:10, I was then charged for an entire second day rental.
Nothing at all great experience
It's very unclear where you are supposed to put the equipment at this location and the lot in general is not easily accessible or well maintained. The location was closed at the time we dropped off so I can not speak to personnel
Patricia was polite and professional. She got my return completed in a timely manner.
More helpful and friendly staff.
Great customer service!!#
Everything was good.I don't have any comments on what needs to be improved.Thanks
Customer service was ??
The truck was very old and very hard to steer. That u- haul truck burns a lot of gas. And also i was charged an extra ten dollars for pads that i never even received. I had to sit a extra thirty minutes to get this matter cleared up before i could leave.
Location was closed...Sunday.
Recommend develop a future system to validate return time of accuracy upon completion of rental services with vehicles, when Business Office has closed, to prevent any conflict of customer relations.
Continue the good service thanks
Keep up the good work!
Truck was nasty and dirty and they tried to charge me gas but didn't check truck before I took possession. I took pictures of before
A specific drop off place would be nice. The place was small and parking was limited and hard to do.
Covington store it was not a good at being open at the hours they clearly have posted outside of they're door which created an extreme inconvenience for returning the truck. On 7/23/19 I reserved the truck from Covington store it for 7/24/19 at 9:00 when they open. The lady who reserved the truck for me informed me that they would be closing at 5:30 and not a minute later because she was leaving to go on a cruise with her class. I reserved the truck I reserved it for 24 hours and had to have it back by 9:00 the next morning. I finished moving everything I needed to early and showed up at Covington Store it to return the truck at 4:30 to return the truck the same day I rented it. I was not able to return the truck because nobody was there even though it was clearly stated outside the door and by the lady who was working that they did not close until 5:30 pm. The next morning I had to find a co worker to cover part of my shift for me so I could return the truck at 9:00 to avoid being charged for another days rent of the truck. I pulled into the parking lot at 9:00am to return the truck and nobody was there. After waiting till 9:20 for somebody to show up so I could return the truck and go back to work I called the 24 hour customer service line where whoever the operator was told me that somebody would be there shortly. After waiting on somebody to come to work so I could return the truck until 10:00 I called customer service again on the 24 hour helpline who left a detailed e mail with the company about the issue. The lady I spoke with the second time told me everything would be ok for me to leave the truck and drop the keys off in the box because I had to get back to work. Covington store it not being opened when they were supposed to be opened created an extreme inconvenience to me my family my co workers my job and my store that I am obligated to maintain. I lost a lot of money because I was waiting on others to do what they were supposed to do and I am not happy.
Trish was professional and accommodating, and even used the U-Scan to check me in at the point of return, which saved me a trip back into the office. Excellent staff.
Office was closed when I arrived at 10:50 am for a scheduled pickup. I called 3 numbers before finally getting through to a uhaul rep (Jason from Athens) who was not affiliated with that location. He was wonderful and extremely helpful but even so it took almost another hour and a half to get someone to the location so I could pickup the truck. They had no plans to open the location that day. While I understand things happen and stores remain closed unexpectedly, I should have been notified so I could have made other plans. In all it took over 2 hours to pick up a truck I drove over an hour for.
Fix transmission on your vehicles.