Customer Reviews for Cowell Logistics Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Customer service is very much a priority at this location!!!

Rating:

2.0

To itemize my complaint: -truck hadn't been cleaned/muddy inside -windshield was dirty, condensation was smeared. Made visibility compromised -wipers needed to be replaced. Did not clear windshield adequately making visibility at night, particularly in construction zones dangerous -drivers side strap/ratchet didn't work properly. It kept coming loose, if fact came off the tire at one point and became frozen to the trailer. Towing safety was compromised. Equipment failure. I spoke with the rental agent who said he "didn't notice if the truck was dirty, only checked the gas gauge" so obviously he didn't clean the truck. I spoke with the district manager who claimed the truck was just serviced though he couldn't produce documents that addressed windshield wipers or cleaning. The district manager took $187 CD off the bill. They had charged me for insurance og the truck and trailer, neither of which I was notified of or accepted.

Rating:

5.0

Dolly was missing in the truck then we have to take the equipment dolly which didn’t worked for us to move the boxed

Rating:

1.0

Moved from a 10 ft to a 15 ft dur to the equipment being given away and 15 ft would not drive and kept stalling. Poor equipment. Moved back to another 10 ft. Took over an hour to get equipment and was very delayed. Maintain the equipment better and not give away original equipment reserved. Was charged extra charges that wasn't told about. Would not recommend

Rating:

5.0

Great customer service! Great location. They are able to provide trucks even in the snow / bad weather unlike some other UHAUL locations.

Rating:

5.0

Excellent customer service! Easy pick up and drop off, truck was in great condition. Perfect location too, and prices are reasonable.