Customer Reviews for Cowesette Sun Service
(U-Haul Neighborhood Dealer)

1,015 reviews

128 Cowesett Ave   West Warwick, RI 02893

(401) 884-4021

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(401) 884-4021

128 Cowesett Ave
West Warwick, RI 02893

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 8 am - 7 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always excellent service and well maintained equipment at Cowesett Sun / Bayco. Highly recommend this location!

Christopher D. 
Rating:
2.0

Not over charging for gas when it was off by a hair from pick to drop off, and not waiting a half an hour to look at vehicle from when customers drop them off and then report the vehicle's condition. Seeing as how am I to know that in that half an hour an employee didn't drive it and use some of the gas so that I was charged for a gas fee.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

Customer did not leave a comment.

Conrad D. 
Rating:
5.0

The Helpful staff made for a great experience

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Always a great experience at this location.

Christopher D. 
Rating:
5.0

The truck itself was very noisy (Muffler) but it was clean inside the cab & the loading area.

James H. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

They were very efficient and polite.

Louis A. 
Rating:
3.0

Customer did not leave a comment.

Alyssamarie B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
4.0

Should more carefully connect the trailer to my truck.

Jay P. 
Rating:
4.0

Customer did not leave a comment.

Beth G. 
Rating:
5.0

Everything was great—nothing to improve.

Bryan B. 
Rating:
4.0

Customer did not leave a comment.

Maurice M. 
Rating:
5.0

This location has always been my favorite. The owner is pleasant and helpful.

Danielle D. 
Rating:
5.0

Customer did not leave a comment.

Santiago S. 
Rating:
5.0

I had a very good moving experience with this U-haul location. Thank you very much!

MICHAEL D. 
Rating:
1.0

Truck was picked up once reached the location movers didn't show up so truck was Immediately returned. I was charged $152.10 and $83.29 for no reason and without explanation, my day was awful as I was suppose to be out of location and unable to and the guy “ he had a accent” was not cooperating and would not credit the $, I did not use it and returned it instantly as I got a call movers didn't show. This is terrible business.

Marcia C. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE R. 
Rating:
2.0

I can't answer now I fell dropping truck off on ice now I'm in hospital fell on ice and smashed my head

CLINTON G. 
Rating:
1.0

The truck I was picking up was blocked in by other trucks and parked in a huge puddle. I have now been charge 3 times!!!!!

Sonia C. 
Rating:
1.0

Was charged for not bringing back the blankets when I was told that they were to keep Bc I paid for them at first when I rented my uhaul

ADAM C. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Professional and courteous service. Came outside into the snow to check out the trailer, and assist in connecting it to my truck. Return was quick and easy. Will definitely use again.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Warner O. 
Rating:
5.0

Great service guy, he found me truck when I couldn't get a van. He was friendly

Carlos S. 
Rating:
4.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

An needs a new transmission and the wipers blades needed replacement. The passenger side was broken and it rained all day. Tough and dangerous driving!! The location personnel was very nice the equipment was not!!!

Neil F. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

New van, great service. Will definitely rent again.

Amy P. 
Rating:
5.0

Customer did not leave a comment.

Gerald T. 
Rating:
3.0

The entire time I was driving the truck I kept inhaling exhaust fumes in the front cab. It was so bad, I drove with the driver side window open the entire time.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Originally rented a 20 ft truck from U-Haul with North Kingstown location. Was told 2 days before pickup that I would now have to pickup in Attleboro over an hour away adding 2 hours to a 11 hour trip. Then was told I could pick up a smaller truck which would be adequate for a 2 bedroom apartment in W. Warwick. Truck was ultimately too small and I will have to rent a trailer to get rest of stuff. U-Haul said original location for rental was a “starting” point only. That was news to me. I would have gone with Budget Rental. This is not a problem with them.

Jaime G. 
Rating:
5.0

Customer did not leave a comment.

Nathan D. 
Rating:
4.0

Station manager made it very very easy and fast which I very much appreciated. Zero hassle very friendly Thanks

oded N. 
Rating:
2.0

Customer did not leave a comment.

Shuhai Z. 
Rating:
5.0

Service man was very helpful !! Nice to work with a fellow Sunoco guy , since I work for Sunoco as well !

Randy D. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

Nicola L. 
Rating:
5.0

Everyone was fabulous from the ordering of the truck, to changes I had to make regarding size of truck, picking up and dropping off… price, equipment etc could not have been smoother or easier! Thanks U-haul! I will absolutely rent with you again!!!

Dee L. 
Rating:
5.0

Experience was excellent

BENNETT T. 
Rating:
5.0

None. This transaction was quick and easy. The gentlemen that did that days transaction was so organized and quick and friendly I was so very impressed. I will go to this place again when I need a rental. He made it very easy and quick to get the job done!!!!

Deborah F. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

The gentlemen there were friendly and helpful

Elaine M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
2.0

I changed the drop off time by a couple of hours but was not told that the change would cost an additional day rental charge. So I was charged a full day's fee for one hour of use.

ken S. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
2.0

The mirror was broken and could not stay in place. Checking in and returning could be simplified.

Eric C. 
Rating:
1.0

Vehicle was in terrible shape and overheated many times causing us to deliver the truck back late and being charged for multiple days due to this.

Joshua B. 
Rating:
1.0

Terrible customer service.

John C. 
Rating:
4.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Repeat customer. Always excellent service and well maintained equipment at Cowesett Sun / Bayco.

Christopher D. 
Rating:
3.0

Make the 24/7 ride share easier to use and pick up the truck

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

CATALINA P. 
Rating:
5.0

Customer service was very good

Muhammad I. 
Rating:
5.0

Customer did not leave a comment.

Karyn M. 
Rating:
5.0

Customer did not leave a comment.

Ed C. 
Rating:
5.0

Cowesett sun service is excellent.Very friendly and personable

Danielle G. 
Rating:
3.0

The truck was disgusting.. smelt so bad, had to keep windows open and then it was sucking all the heat and fumes from the engine into the cab, totally unacceptable especially for a 18hr drive!!

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

The location & vehicle was fine. It's a service station not a full U haul outlet, but they did everything they needed to do and I had no issues. The only difficulty i Had with the whole experience was the online app. When trying to close out my rental, it consistently crashed and phone support was useless. However the location closed the rental for me and emailed a receipt within an hour.

William D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

danial R. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
5.0

Nothing to improve. Nice job! Very professional staff and very helpful. Thank you. Bob

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Conrad R. 
Rating:
4.0

The windshield wipers didn't work well.

Katie M. 
Rating:
4.0

I reserved a 20' truck but only 15' truck was available. This required me to rent another truck next weekend. Not this location's fault, but reservations in general.

JOSEPH K. 
Rating:
4.0

Customer did not leave a comment.

Lena H. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Bayco is a top notch U-Haul dealer. Quick service, knowledgeable associates, well maintained equipment. Always a great experience.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

BRUCE F. 
Rating:
5.0

Customer did not leave a comment.

Lance W. 
Rating:
5.0

Not bill me 17 times more than I should be billed. The 300 dollar bill does not make sense for a 4 hour rental

BENJAMIN L. 
Rating:
4.0

Customer did not leave a comment.

Gloria C. 
Rating:
2.0

Customer did not leave a comment.

Jeremy J. 
Rating:
4.0

Customer did not leave a comment.

JAMES D. 
Rating:
4.0

The crank windows could use some lubrication.

Patrick H. 
Rating:
2.0

Customer did not leave a comment.

Anil K. 
Rating:
3.0

Service was great..only thing is I wish they would have said the truck had to be wet washed upon return. I returned the truck uper early and swept it out and it looked clean..but they said there was white dust and charged 50 bucks to run a hose. He said it was in the fine details..but they should have verbally said it.

Jennifer E. 
Rating:
5.0

Customer did not leave a comment.

WENDY L. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Miscalculated the mileage which cost us 50 more once we returned the vehicle.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Seth D. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Alicia C. 
Rating:
4.0

Very good service.

Eric B. 
Rating:
5.0

The owner of the facility was very polite and helpful! Great experience overall!

Catalina P. 
Rating:
4.0

The cab and the inside of the loading area were not clean.

Paul D. 
No reviews have been submitted for this location.

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