Customer did not leave a comment.
NICOLE H
Customer Reviews for Cozy Cave Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They gave me a bunch of unnecessary charges. One was for damage to the vehicle which I did not cause. One was for wrong drop off which I was never told that I had to bring it back to the same location. One was for an extra day, I returned it the same day only one hour late. This is my first and last uhaul reservation. I am so disappointed
Malasia WI reserved a U-Haul at a different location and when I showed up to said location the person who rented it did not return it on time. I had added all the Dollie’s and mattress pads to my order and did not get them as I had to go to this location to get the U-Haul instead and the business was closed and I couldn’t obtain the utilities I had initially ordered. It took time out of my day to do so as well as gas I had to put in the U-Haul and my personal vehicle. I came from Roanoke Va down to South Boston Va to move furniture my boyfriend’s grandmother was giving us and it was an absolute terrible experience in doing so. I had to go out of my way to get a U-Haul I didn’t order and didn’t get the things I needed to move the furniture. Moving the furniture took more time since I had to help my boyfriend carry it and it was heavy and I am a petite woman that is thin. The furniture was old and not like the furniture they make nowadays so it was much heavier and it was solid wood. U-Haul needs to do better and they need to stop using businesses that are like this to rent out their trucks. It’s ridiculous! I have had nothing but problems with U-Haul every single time I’ve had to use them!
Megan CFriendly customer service, best uhaul experience ever. Easy to pick up and drop off. Would totally recommend.
Mary BGreat and easy experience
Sateicesa fI'm sore, but Cozy Cave did its part. Thanks!
David SProfessional and very helpful. Thank you
Marshall Gthe guy that was serving the place was nice and cool to talk to. I wish I remembered his name
sompong TConvenient location with clean modern equipment and helpful and friendly service. They had everything I needed. I would rent here again without hesitation.
Thomas LTrustworthy, dependable, Great customer service
Marshall GI dropped it off after hours
Matthew CExcellent customer service
TOM SThe first location I was sent to was HORRIBLE. Zero customer service. Employee totally apathetic to my plight. Couldn't answer my questions. Worst of all, he put me on hold and never came back to the phone. So I drove down to the UHaul place and he was outside working on a motorcycle! But I was still on hold so I guess other Uhaul customers trying to call in got a busy signal. The place reeked of Marijuana. You should revoke 1605 W. Third St, Farmville VA 23901 as a UHaul site.
Kerby MI believe the attendant's name was Josh. The day I arrived to drop off my rental cargo trailer, it was pure nasty weather wise, raining and stormy. Josh came out in the rain, backed my rental into a tight spot and unhooked it himself (I know I could not have accomplished that task even in good weather conditions). Josh did not complain. nor act as if inconvenienced in any way. Thank you Josh.
thomas pMy online experience was not a good one. When I tried to reserve a trailer, it said it was not available for 2 locations. I had to go to the location to rent it.
RICHARD PJohn couldn't have been nicer or more helpful! Thank you John!
Monica BI rented a Uhaul from Timber Automotive on Saturday, October 28, 2023, reservation number 19393483. I retrieved it and returned it to the same spot as specified but was incorrectly assessed a "wrong dropoff" fee of over $300. Please correct this error.
Shadrach WDrop was quick and easy.
Geoffrey BClose this location. The owner was very rude and told me not to drop our trailer off with them because his lot was full (it was not). I had to left the trailer off the hitch as he watched. The trailer started to roll back into my truck but luckily I caught it in time. Very unprofessional. I felt like I was bothering him. Would never do business with them again.
Chris BThe owner & location were great.
Raafi AExcellent customer service. This location goes above and beyond for the customer.
Dawn BMore parking
Gerald JThis location is amazing, vey friendly, quick and always helpful!!
MIRANDAMICHELLE MThe only issue I had was the air conditioner on the truck stopped working within a half hour of picking up the truck. I was already out of the area by the time I realized it. The truck was clean and drove well, so it suited my needs other than being sweaty on a hot day.
Sam KThey were amazing and very quick to help us with our needs.
MIRANDAMICHELLE MIt wasn't immediately clear where to park the truck and do the check in and there was no one at the building. Had to ask the neighbor about the procedure.
Rufus OPerfect
Jean FKeep up the good work like you are doing! Thank you!
DORTHY sGood service
greg pThe guy inside was a BIG A## hole
Christina RI had a great experience. The manager was extremely helpful and knowledgeable. I really can't say enough.
chris mOverall was pleased with the truck handling and gas mileage both empty and loaded. Staff was polite and helpful.
James UBest place that I have ever gotten a truck service was great I needed another day 8 checked with the manager there and was able to keep my truck for another day to complete my job thank you
Charles BJohn was awesome! He communicated well was expedient, and pleasant to work with! I would recommend cozy cave to anyone!
Pamela SThese guys came out and assisted with getting the car off the dolly. He took it from there and it was done!
Kristie GExtra materials requested in reservation should have been noticed to truck pick up retailer in advance. When I went to pico up the truck the retailer didn’t know about my extra requisitions so I couldn’t pick them up along with the truck
armando iExtra money was taking from and everyone act they know what happened, and still didn't get none of my money yet.
Jeffrey SNothing at all. John was great
JOnathan Jmake it free i guess
tim cCompared to my last U-Haul nightmare of an experience, which made me not want to use you ever again, Joe took very good care of me. Will ho back to him anytime.
KURTVINCENT HI was given a drop-off location that turned out to be an empty field from dealer in Vermont. I called a different dealer "on a Saturday" and he received it.
joesph mJohn was very helpful and made the whole pick up process straightforward
STEPHEN MThe Cozy Cave is a great place to rent from a friendly professional staff.
ALESIA A